Inability to access & see computers on the network

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Guest

I have recently put another computer onto an already existing & working
network. The new computer is able to see one of the computers but not access
it. The print server can't be found at all. All the other computers (2) are
still able to see and access the others without issue, it is only the newly
connected computer that is having difficultly. One of the computers is able
to see and access the new computer but not the other way around.

The new computer has installed an internet gateway as its internet
connection which none of the other computers have.

Any suggestions would be greatly appreciated as this computer needs to
access the network and internet for my son to attend school. He has an
addiction therefore we only want him to be able to use one workstation which
will be (when everything is working) controlled by Net Nanny.
 
I have recently put another computer onto an already existing & working
network. The new computer is able to see one of the computers but not access
it. The print server can't be found at all. All the other computers (2) are
still able to see and access the others without issue, it is only the newly
connected computer that is having difficultly. One of the computers is able
to see and access the new computer but not the other way around.

The new computer has installed an internet gateway as its internet
connection which none of the other computers have.

Any suggestions would be greatly appreciated as this computer needs to
access the network and internet for my son to attend school. He has an
addiction therefore we only want him to be able to use one workstation which
will be (when everything is working) controlled by Net Nanny.
Click to expand...

Monica,

Please start by providing ipconfig information for the problem computer, and for
two others that have no problems accessing each other.
Start - Run - "cmd". Type "ipconfig /all >c:\ipconfig.txt" into the command
window - Open c:\ipconfig.txt in Notepad, make sure that Format - Word Wrap is
NOT checked!, copy and paste entire contents into your next post. Identify
operating system (by name, version, and SP level) with each ipconfig listing.

--
Cheers,
Chuck
Paranoia comes from experience - and is not necessarily a bad thing.
My email is AT DOT
actual address pchuck sonic net.
 
As requested ipconfig information for all computers, I don't know how to get
this information for the print server.

Son's Computer - problem computer

Windows XP Professional Version 2002, Service Pack 2

Windows IP Configuration



Host Name . . . . . . . . . . . . : benney

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : SiS 900 PCI Fast Ethernet Adapter

Physical Address. . . . . . . . . : 00-E0-18-21-C4-79

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.0.6

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.0.1

DHCP Server . . . . . . . . . . . : 192.168.0.1

DNS Servers . . . . . . . . . . . : 192.168.0.1

Lease Obtained. . . . . . . . . . : Saturday, 15 January 2005
2:07:15 PM

Lease Expires . . . . . . . . . . : Tuesday, 18 January 2005 2:07:15
PM



Study Computer - working fine

Windows XP Professional Version 2002, Service Pack 2

Windows IP Configuration



Host Name . . . . . . . . . . . . : study

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection 3:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : SiS 900 PCI Fast Ethernet Adapter

Physical Address. . . . . . . . . : 00-11-5B-4A-7F-F1

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.0.4

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.0.1

DHCP Server . . . . . . . . . . . : 192.168.0.1

DNS Servers . . . . . . . . . . . : 192.168.0.1

Lease Obtained. . . . . . . . . . : Saturday, 15 January 2005
2:13:06 PM

Lease Expires . . . . . . . . . . : Tuesday, 18 January 2005 2:13:06
PM



Daughter's Computer - Working fine

Windows XP Professional, Version 2002, No Service Pack

Windows IP Configuration



Host Name . . . . . . . . . . . . : chloe

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Wireless Network Connection 3:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : IEEE 802.11b Wireless
Cardbus/PCI Adapter

Physical Address. . . . . . . . . : 00-40-F4-B9-84-B2

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.0.7

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.0.1

DHCP Server . . . . . . . . . . . : 192.168.0.1

DNS Servers . . . . . . . . . . . : 192.168.0.1

Lease Obtained. . . . . . . . . . : Saturday, January 15, 2005
2:32:05 PM

Lease Expires . . . . . . . . . . : Tuesday, January 18, 2005
2:32:05 PM
 
As requested ipconfig information for all computers, I don't know how to get
this information for the print server.

Son's Computer - problem computer

Windows XP Professional Version 2002, Service Pack 2

Windows IP Configuration



Host Name . . . . . . . . . . . . : benney

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : SiS 900 PCI Fast Ethernet Adapter

Physical Address. . . . . . . . . : 00-E0-18-21-C4-79

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.0.6

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.0.1

DHCP Server . . . . . . . . . . . : 192.168.0.1

DNS Servers . . . . . . . . . . . : 192.168.0.1

Lease Obtained. . . . . . . . . . : Saturday, 15 January 2005
2:07:15 PM

Lease Expires . . . . . . . . . . : Tuesday, 18 January 2005 2:07:15
PM



Study Computer - working fine

Windows XP Professional Version 2002, Service Pack 2

Windows IP Configuration



Host Name . . . . . . . . . . . . : study

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection 3:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : SiS 900 PCI Fast Ethernet Adapter

Physical Address. . . . . . . . . : 00-11-5B-4A-7F-F1

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.0.4

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.0.1

DHCP Server . . . . . . . . . . . : 192.168.0.1

DNS Servers . . . . . . . . . . . : 192.168.0.1

Lease Obtained. . . . . . . . . . : Saturday, 15 January 2005
2:13:06 PM

Lease Expires . . . . . . . . . . : Tuesday, 18 January 2005 2:13:06
PM



Daughter's Computer - Working fine

Windows XP Professional, Version 2002, No Service Pack

Windows IP Configuration



Host Name . . . . . . . . . . . . : chloe

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Wireless Network Connection 3:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : IEEE 802.11b Wireless
Cardbus/PCI Adapter

Physical Address. . . . . . . . . : 00-40-F4-B9-84-B2

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.0.7

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.0.1

DHCP Server . . . . . . . . . . . : 192.168.0.1

DNS Servers . . . . . . . . . . . : 192.168.0.1

Lease Obtained. . . . . . . . . . : Saturday, January 15, 2005
2:32:05 PM

Lease Expires . . . . . . . . . . : Tuesday, January 18, 2005
2:32:05 PM
Click to expand...

Monica,

This is a very good start. Thank you.

So far, we see that Benney (like the others) is Node Type Unknown, which is
good. And it's getting an ip address, so should have physical and network
connectivity.

Let's do some analysis, this will tell us what to look at next.

Take the following code (everything inside the "#####"). (Did I get the names
and ip addresses right)?

Highlight then Copy the code (Ctrl-C), precisely as it is keyed, and Paste
(Ctrl-V) into Notepad. Ensure that Format - Word Wrap is not checked.
Save the file as "cdiag.cmd", as type "All Files", into the root folder "C:\".
Run it by Start - Run - "c:\cdiag".
Wait patiently.
When Notepad opens up displaying c:\cdiag.txt, first check Format and ensure
that Word Wrap is NOT checked! Then, copy the entire contents (Ctrl-A Ctrl-C)
and paste (Ctrl-V) into your next post.

Do this from all 3 computers, please, with all powered up and online.

#####

@echo off
set FullTargets=benney 192.168.0.6 study 192.168.0.4 chloe 192.168.0.7
set PingTargets=127.0.0.1
Set Version=V1.05
@echo CDiagnosis %Version% >c:\cdiag.txt
@echo Start diagnosis for %computername% (Targets %FullTargets%) >>c:\cdiag.txt
for %%a in (%FullTargets% %PingTargets%) do (
@echo. >>c:\cdiag.txt
@echo Target %%a >>c:\cdiag.txt
@echo. >>c:\cdiag.txt
@echo "ping %%a" >>c:\cdiag.txt
@echo. >>c:\cdiag.txt
ping %%a >>c:\cdiag.txt
@echo. >>c:\cdiag.txt
@echo "net view %%a" >>c:\cdiag.txt
@echo. >>c:\cdiag.txt
net view %%a >>c:\cdiag.txt
)
@echo End diagnosis for %computername% >>c:\cdiag.txt
notepad c:\cdiag.txt
:EOF

#####


--
Cheers,
Chuck
Paranoia comes from experience - and is not necessarily a bad thing.
My email is AT DOT
actual address pchuck sonic net.
 
We have been able to get the computers to talk to one another, it appears the
firewall on the other computers wouldn't let the new one in. We still have
an issue with the print server. The other computers can see and print using
the print server but the new computer doesn't do either. I installed the
actual printer server software on the problem computer hoping it was
something similar to the firewall issue. But no luck.

Any suggestions on this one and I would like to thank Chuck for all the help
he has offered to us.

Monica
 

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