In WAY over my head. Help?

[Guest]

I'm sorry ahead of time for this long explanation, but I am so lost. I have a Compaq Presario 5000 desktop and until recently had Windows ME installed on it. A few weeks ago, Windows ME started acting up and I was getting an error that said the operating system could not be found. I called Compaq and was told some boot files may be damaged and to boot from a boot disk. No problem. I did that and it seemed to work. However, I noticed after that I had a new drive on my computer. The D: drive and it said system_sav I believe. Didn't matter to me, my computer worked. So now, I try to upgrade to Windows 2000. I put the disk in and am told some file called UPGw95.dll or something similar is missing from c: so I can't upgrade, I have to do a clean install. Fine. I back up things that I think are important. (my computer didn't have that much great software on it in the first place and i was going to install microsoft office 2000 anyway) so i do the clean install and am asked what drive i want to install on, c: or d:. i have no idea so i install on the d: drive (which was the default selection) and i tell it to not change any files (ie, keep them fat32). bada boom bada bing. its installed. now, however, i go to resetup my internet provider connection and the modem seems to be missing? it used to be on com2 i think. now com2 doesnt even exist. i see a com1 communications port and a printer port. com2 and com3--nothing. where the heck did my modem go? it isn't detected anywhere. is it on the other partition, the c: drive? should i have installed the windows 2000 on c: and deleted the d: drive? should i go back and redo it or can i even do that? i booted up again to the c: drive and it still has the windows me on it, but i couldn't find the modem there anymore either. i also have to tell my computer every time i turn it on which system i want to boot up. that seems ridiculous to me. i dont need the windows me, but am afraid now to just arbitrarily delete that partition (is it even a partition? i have no idea. im assuming it is). anyone have any ideas? i am somewhat computer savvy, but clearly, i am not that adept at computers technically. Many thanks to any kind soul willing to help me out or at least give it a whirl.

 

[G. Samuel Hays]

Ok,

First thing, you can remove the selection to boot into ME by editing
D:\Boot.ini (or it may be on C - and
remove that selection.

(It should be one line - you can post the whole file here first if you'd be
more comfortable).

Second - the modem, if you right click 'my computer' and go to properties,
hardware, device manager
do you have any "unknown devices" listed? There is no "modem" entry? What
is under "ports"?

After we get these things handled, we'll tackle the partition situation.

Best Regards,
Sam

I'm sorry ahead of time for this long explanation, but I am so lost. I

have a Compaq Presario 5000 desktop and until recently had Windows ME
installed on it. A few weeks ago, Windows ME started acting up and I was
getting an error that said the operating system could not be found. I
called Compaq and was told some boot files may be damaged and to boot from a
boot disk. No problem. I did that and it seemed to work. However, I
noticed after that I had a new drive on my computer. The D: drive and it
said system_sav I believe. Didn't matter to me, my computer worked. So
now, I try to upgrade to Windows 2000. I put the disk in and am told some
file called UPGw95.dll or something similar is missing from c: so I can't
upgrade, I have to do a clean install. Fine. I back up things that I think
are important. (my computer didn't have that much great software on it in
the first place and i was going to install microsoft office 2000 anyway) so
i do the clean install and am asked what drive i want to install on, c: or
d:. i have no idea so i install on the d: drive (which was the default
selection) and i tell it to not change any files (ie, keep them fat32).
bada boom bada bing. its installed. now, however, i go to resetup my
internet provider connection and the modem seems to be missing? it used to
be on com2 i think. now com2 doesnt even exist. i see a com1 communications
port and a printer port. com2 and com3--nothing. where the heck did my
modem go? it isn't detected anywhere. is it on the other partition, the c:
drive? should i have installed the windows 2000 on c: and deleted the d:
drive? should i go back and redo it or can i even do that? i booted up
again to the c: drive and it still has the windows me on it, but i couldn't
find the modem there anymore either. i also have to tell my computer every
time i turn it on which system i want to boot up. that seems ridiculous to
me. i dont need the windows me, but am afraid now to just arbitrarily delete
that partition (is it even a partition? i have no idea. im assuming it is).
anyone have any ideas? i am somewhat computer savvy, but clearly, i am not
that adept at computers technically. Many thanks to any kind soul willing to
help me out or at least give it a whirl.

 

[Danny Sanders]

You might want to open the box and see who makes the modem. Then go to their
site and download and install the drivers for that modem to use with Win 2k.

FYI going from ME to Win 2k is not an upgrade Win 2k came out before Win ME.
The only supported way to move from Win ME to Win 2k is to format and
reinstall.

To remove the ME install you will need to boot from the Win 2k CD and start
setup. This will give you the chance to delete both partitions, recreate one
or more partitions, and format the partitions before installing Win 2k and
will eliminate the OS choice at start up.


hth
DDS W 2k MVP MCSE

I'm sorry ahead of time for this long explanation, but I am so lost. I

have a Compaq Presario 5000 desktop and until recently had Windows ME
installed on it. A few weeks ago, Windows ME started acting up and I was
getting an error that said the operating system could not be found. I
called Compaq and was told some boot files may be damaged and to boot from a
boot disk. No problem. I did that and it seemed to work. However, I
noticed after that I had a new drive on my computer. The D: drive and it
said system_sav I believe. Didn't matter to me, my computer worked. So
now, I try to upgrade to Windows 2000. I put the disk in and am told some
file called UPGw95.dll or something similar is missing from c: so I can't
upgrade, I have to do a clean install. Fine. I back up things that I think
are important. (my computer didn't have that much great software on it in
the first place and i was going to install microsoft office 2000 anyway) so
i do the clean install and am asked what drive i want to install on, c: or
d:. i have no idea so i install on the d: drive (which was the default
selection) and i tell it to not change any files (ie, keep them fat32).
bada boom bada bing. its installed. now, however, i go to resetup my
internet provider connection and the modem seems to be missing? it used to
be on com2 i think. now com2 doesnt even exist. i see a com1 communications
port and a printer port. com2 and com3--nothing. where the heck did my
modem go? it isn't detected anywhere. is it on the other partition, the c:
drive? should i have installed the windows 2000 on c: and deleted the d:
drive? should i go back and redo it or can i even do that? i booted up
again to the c: drive and it still has the windows me on it, but i couldn't
find the modem there anymore either. i also have to tell my computer every
time i turn it on which system i want to boot up. that seems ridiculous to
me. i dont need the windows me, but am afraid now to just arbitrarily delete
that partition (is it even a partition? i have no idea. im assuming it is).
anyone have any ideas? i am somewhat computer savvy, but clearly, i am not
that adept at computers technically. Many thanks to any kind soul willing to
help me out or at least give it a whirl.