importing video

[KatMatPhi]

I am trying to import video from my Sony Handycam HDR - HC5E but it keeps
dropping frames so that I end up with a series of stilted images. I get an
error message to check 'import enviromental settings in the Troubleshooting
section of Help'. I do not know which Help is being referred to and I cannot
find any reference to these settings. I am not sure if they are for the
camera or the computer but I have spoken to Sony and they were unable to
help. They did not think it was the camera. If anyone could help I would be
most grateful.

 

[John Inzer]

I am trying to import video from my Sony Handycam HDR - HC5E but it
keeps dropping frames so that I end up with a series of stilted
images. I get an error message to check 'import enviromental
settings in the Troubleshooting section of Help'. I do not know
which Help is being referred to and I cannot find any reference to
these settings. I am not sure if they are for the camera or the
computer but I have spoken to Sony and they were unable to help.
They did not think it was the camera. If anyone could help I would
be most grateful.

=================================
Just wondering...are you connecting to
your computer via the IEEE 1394 cable?

--

John Inzer
Digital Media MVP

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk

 

[KatMatPhi]

John - thanks for replying. Yes I am using IEEE 1394 cable. As it is HDV I
don't think there is any other way of transferring the video footage.

 

[Trevor Lawrence]

John - thanks for replying. Yes I am using IEEE 1394 cable. As it is HDV
I
don't think there is any other way of transferring the video footage.

Not true

I used to use USB with a Panasonic GS-35, but I have now installed a
firewire (IEEE 1394) card

I can't be sure whether this has improved my video at all, but I'll keep
using firewire

I still have some problems with the software/hardware when writing to DVD,
but that's another story. (The only solution seems to be "Try, try and try
again")