IMAP login stopped working

[Guest]

I installed Outlook 2007 about two months ago. I went thru the laborious
process of setting up my IMAP mail account and configuring each folder.

Today, Outlook has stopped working. It just prompts me for a username and
password to connect to my mail server.

I have checked:
1) account password correct
2) caps lock off
3) mail working from another mail client (Thunderbird)
4) mail server DNS name resolves correctly

After this, I deleted and re-added the account.

I did a network trace, and Outlook is sending:
LOGIN "michael" ""

According to the IMAP4rev1 standard, the first string argument is the
username and the second string argument is the password
(http://www.faqs.org/rfcs/rfc3501), but irrespective of what I type, it's
sending an empty string for the password.

Looks like a bug to me.

Any suggestions appreciated.

Thanks

Mike

 

[Roady [MVP]]

See if resetting the credential cache for email accounts works for you.
See http://www.msoutlook.info/question/40

 

[Guest]

Hi Roady

Thanks for the tip.

I was worried that deleting those files would break something else, so I
tried rebooting first. For some reason that worked.

Thanks for taking the time to reply.

Mike

 

[Roady [MVP]]

You're welcome! Good to hear you've got it solved