IMAP folders not bold even when new mail arrives

[sjmnyc]

I have Outlook 2007 (vista) with both pop and imap accounts. The pop folders
appear bold when they contain new unread email. The imap folders do not
appear bold when they contain new unread mail. When I click on the imap
folder they will then be bold indicating new unread mail. I rely on the
bolding to check for new mail, how can I make the imap folder appear bold
when new unread mail arrives?

 

[sjmnyc]

I also wanted to note that my hotmail account folder using Outlook Connector
does bold when new unread mail is available.

 

[Brian Tillman]

I have Outlook 2007 (vista) with both pop and imap accounts. The pop
folders appear bold when they contain new unread email. The imap
folders do not appear bold when they contain new unread mail. When I
click on the imap folder they will then be bold indicating new unread
mail. I rely on the bolding to check for new mail, how can I make
the imap folder appear bold when new unread mail arrives?

Are you subscribed to the folders? Do you have the send/receive group
containing the IMAP account configured to download the messages? Do you
include that account in the send/receive?

 

[sjmnyc]

Yes - send/receive group containing the IMAP account configured to download
the messages. Yes - include that account in the send/receive.

I was not familiar with subscribing to IMAP folders. I followed the
directions, click on the inbox of the imap folder, tools; IMAP folders,
query; subscribe and it seems like it does subscribe as the directions say.
This has no effect on my issue. When I go back to the tools; imap folders
box nothing is there in the subscribe tab so I am not certain the subscribe
"took". I tried this many times each time with the same result; can I verify
my subscription?

During a single Outlook session I can send many emails to the imap account
and the folder will never show bold UNTIL i click on it and then it will be
bold with an unread message count. I read all the message, bold goes away.
I send more message and the bold comes back and works correctly for that
Outlook session only. Next time I start Outlook the folder will not be bold
even if I know there are unread messages and will never become bold until I
click on it then it works normally the rest of the session. Thanks.

 

[Brian Tillman]

Yes - send/receive group containing the IMAP account configured to
download the messages. Yes - include that account in the send/receive.

I'm afraid your at my limit of experience fixing IMAP account problems.
I've never thought IMAP handling was one of Outlook's strong suits.

 

[Hal Hostetler [MVP P/I]]

Yep, works exactly the same way here with my IMAP account. I don't have a
solution for the problem, but I can confirm it's existence.

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Live at Hot Licks - www.badnewsbluesband.com

 

[Sjowhan]

sjmnyc explained :

I have Outlook 2007 (vista) with both pop and imap accounts. The pop folders
appear bold when they contain new unread email. The imap folders do not
appear bold when they contain new unread mail. When I click on the imap
folder they will then be bold indicating new unread mail. I rely on the
bolding to check for new mail, how can I make the imap folder appear bold
when new unread mail arrives?

Maybe an old thread, but I got the same problem(s) with IMAP on OL 2007
on Vista. I searched through many links, but none did solve my problem.
I came from OL2003, where the problem doesn't exist, and wonders why in
OL2007 the unread inboxes doesn't appear bold.

Then i played with the settings myself in the Send/Recieve-option, and
it seems that the problem is solved.

What did I do:
- Check the option: 'Use custom behavior defined below'
- Check the option: 'Download complete item including attachments' when
the inbox is marked.

This should solve the existing problem.