IEXPLORE.exe has generated errors and will be closed by Windows

[Guest]

When I click on internet explorer it will not open. This error message appears "IEXPLORE.exe has generated errors and will be closed by Windows. You will need to restart the program. An error log is being created."

My operating software is Windows 2000 Professional

I have read similar postings to this forum and did the following as a result:

Downloaded and ran Spybot
Downloaded and ran Ad-aware
Updated my virus software to Norton 2004

Tried to access some antispyware websites via my other computer but the sites would not come up. ex www.spywareinfo.com

I have run these programs in safe mode as well.

The problem is that there are just a few detections that are not being removed. These problems are listed as:

Common Hijacker hkey_local_machine\software\microsoft\windows\currentversion\url\default\prefix\!=http://

DSO Exploit
hkey_users\s-1-5-21-1530610619-212009687-61747075-1000\software\microsoft\windows\currentversion\internetsettings\zones\0\1004!=w=3
and
hkey_users\default\software\microsoft\windows\currentversion\internetsettings\zones\0\1004!=w=3

Does anyone know how to fix this problem?

 

[Don Varnau]

Hi,
If you have been installing updates for Windows and IE, you can have Spybot
ignore the DSO Exploit. Do a google search for +spybot +dso +exploit.

But, WRT the will not open problem:
From Control Panel> Internet Options> Advanced> uncheck "Enable third party
browser extensions." That should allow IE to work.
You should re-enable browser extensions after the cleanup.

Then, you should run CWShredder, so go to
http://www.aumha.org/a/quickfix.htm Work through steps 1-3, then (if
necessary) post a HijackThis log for analysis (step 4.)

If not caused by malware, consider disabling (for diagnostic purposes)
legitimate programs running in the background which might be interacting
with IE- security, antivirus, ad-blockers, toolbars & other add-ons, etc.
You may have to uninstall then reinstall, or not reinstall, a program.

The "clean boot" troubleshooting routine may help:
276393 - Understanding and Troubleshooting Unrecoverable Errors (Faults) in
Internet Explorer: http://support.microsoft.com/?kbid=276393

Hope this helps,
Don
--
MVP IE/OE
Please reply to the newsgroup so that others may participate.

When I click on internet explorer it will not open. This error message

appears "IEXPLORE.exe has generated errors and will be closed by Windows.
You will need to restart the program. An error log is being created."

My operating software is Windows 2000 Professional

I have read similar postings to this forum and did the following as a result:

Downloaded and ran Spybot
Downloaded and ran Ad-aware
Updated my virus software to Norton 2004

Tried to access some antispyware websites via my other computer but the

sites would not come up. ex www.spywareinfo.com

I have run these programs in safe mode as well.

The problem is that there are just a few detections that are not being

removed. These problems are listed as: