IE7 crashing on search

[Terry Pinnell]

First, is there a group dedicated to IE7, as there is for IE6? My
newsreader couldn't find one. Meanwhile, maybe someone can help with
this urgent problem please.

My wife has IE7 on her XP Home PC. It's apparently been OK since she
upgraded from IE6 a couple of weeks ago, but today she has a serious
problem. As soon as she starts any search, IE7 closes immediately. No
message, nothing.

The search was set to LiveSearch when I first saw the problem. I
changed default to Google, but that hasn't helped.

I cannot help by trying to reproduce the problem on my XP Home PC, as
I have IE6, not IE7, as I use Firefox as my browser.

Hope someone can help us isolate and fix please.

 

[Detlev Dreyer]

First, is there a group dedicated to IE7, as there is for IE6?
news://msnews.microsoft.com/microsoft.public.internetexplorer.general

My wife has IE7 on her XP Home PC. It's apparently been OK since she
upgraded from IE6 a couple of weeks ago, but today she has a serious
problem.

Find out the malware status prior to posting to the above group.

 

[Stevo]

First off, it's not quite as urgent as you make it out to be. You can
always go to live.com or google.com to search.

Are you sure that you are using a non-beta version of IE. What is the
version number (Alt + Help+About Internet Explorer)? Here is a
newsgroup from microsoft specifically centered around IE7 and the post
(unresolved) is from people with a similar problem:
http://groups.google.com/group/micr...74d75e97f41/a6e8455a2458a774#a6e8455a2458a774

Good luck!

Stevo

 

[Terry Pinnell]

First off, it's not quite as urgent as you make it out to be. You can
always go to live.com or google.com to search.

Are you sure that you are using a non-beta version of IE. What is the
version number (Alt + Help+About Internet Explorer)? Here is a
newsgroup from microsoft specifically centered around IE7 and the post
(unresolved) is from people with a similar problem:
http://groups.google.com/group/micr...74d75e97f41/a6e8455a2458a774#a6e8455a2458a774

Good luck!

Stevo

Thanks, and I have meanwhile now found that newsgroup.

I've spent most of yesterday on this issue, still without resolving
it. But the crash now appears to be confined to one site. At least, we
tried half a dozen others involving similar types of search, and IE7
didn't crash. Nothing to do with choice of search engine.

As for urgency, well, my wife - the user in question - would disagree,
with a lot of browser-dependent work to do!

Using Manage Add-Ons, I disabled all 6 that were 'currently running',
but same crash occurred. HOWEVER, when I used Start>Accessories>System
Tools>'Internet Explorer 7 (Start with no add-ons)', it was OK.

If someone could try the exact same search it would be much
appreciated please.
From http://www.lastminute.com/ with Flights+Hotels checked (which I
think is the default), enter
Departure point: London Gatwick Departure date: 5 April
Departure time: 09.00
Destination: Nice
Return date: 8 April
Return time: 17.00
Adults: 2
Class: I don't mind
Direct flights only: Checked

On clicking Search, we got the crash, either immediately or just after
seeing the result.

FWIW, I've tried it many times on my own PC in IE6 with no problem.

 

[Terry Pinnell]

To close off the thread, happy to report I took the option to
uninstall IE7 and roll back to IE6, which works fine.

Of course, there's a good chance IE7 would probably now be OK if I
re-installed. But frankly, my personal curiosity apart, there seems
little motive to do that, at least for a while. Apart from seeing a
lot of posts on the groups and forums about IE7 issues/glitches/etc,
there wasn't an awful lot of additional benefits over IE6, from my
brief experience of it. The exception of course is tabbing, which I've
had for years with Firefox. But it seems my wife hadn't really noticed
that new feature, so I doubt she'll miss it much! Robustness and
reliability are far more important to her.

Because of tabbing, I'd probably seriously consider trying it again
myself (when it's stable), but I think it's an SP2-only update, and
I'm still on SP1, for various reasons.

 

[PA Bear]

Because of tabbing, I'd probably seriously consider trying it again

myself (when it's stable), but I think it's an SP2-only update, and
I'm still on SP1, for various reasons.

Are you telling us that you'd installed IE7 on a machine running WinXP SP1?

 

[PA Bear]

Thanks, and I have meanwhile now found that newsgroup.

I've spent most of yesterday on this issue, still without resolving
it. But the crash now appears to be confined to one site. At least, we
tried half a dozen others involving similar types of search, and IE7
didn't crash. Nothing to do with choice of search engine.

As for urgency, well, my wife - the user in question - would disagree,
with a lot of browser-dependent work to do!

Using Manage Add-Ons, I disabled all 6 that were 'currently running',
but same crash occurred. HOWEVER, when I used Start>Accessories>System
Tools>'Internet Explorer 7 (Start with no add-ons)', it was OK.

If someone could try the exact same search it would be much
appreciated please.
From http://www.lastminute.com/ with Flights+Hotels checked (which I
think is the default), enter
Departure point: London Gatwick Departure date: 5 April
Departure time: 09.00
Destination: Nice
Return date: 8 April
Return time: 17.00
Adults: 2
Class: I don't mind
Direct flights only: Checked

On clicking Search, we got the crash, either immediately or just after
seeing the result.

FWIW, I've tried it many times on my own PC in IE6 with no problem.

No crashes here, running IE7 in WinXP SP2 fully-patched.

 

[Terry Pinnell]

Are you telling us that you'd installed IE7 on a machine running WinXP SP1?

No. Read the thread more carefully.

 

[PA Bear]

No. Read the thread more carefully.

I've read *all* your threads, in all newsgroups very carefully. The section
of your post that I quoted above would seem to imply that you're running
WinXP SP1, Terry.

In any event, you'll see that IE7 did *not* crash here when I ran the
search, so something's wrong with your system, not IE.

 

[Terry Pinnell]

I've read *all* your threads, in all newsgroups very carefully. The section
of your post that I quoted above would seem to imply that you're running
WinXP SP1, Terry.

In any event, you'll see that IE7 did *not* crash here when I ran the
search, so something's wrong with your system, not IE.

"My wife has IE7 on her XP Home PC"
^^^^

 

[Terry Pinnell]

Glad you found a solution, but just as an after thought, were you using
the IE search bar (in the top right) or the search bar on a specific web
site?



Stevo

http://www.howtofixcomputers.com

Thanks. The behaviour was initially more serious. IE7 had apparently
crashed repeatedly when she tried a search in that specific web site.
After reproducing that, I then tried a search in the search bar and
that too crashed. Using two search engines. But later, it appeared
stable, except when we tried that web page with that particular
search! (After much house-keeping, including deletion of History and
Temporary files, defragging, etc.)

As they say, go figure!