IE7 and OE "freezes" when both open

[~*Laughingstar*~]

I don't know how to describe this, but in short, I have to bring up my Task
Manager, and once I dc IE all of OE shuts down, too - including the email
being composed.

If I 'Send a Link' from IE via OE, and then go 'look' at something else
(read an email, for example) all of a sudden I cannot close IE, and I cannot
save the email I have been composing which is usually an important one, of
course.

Any help, please!

Using IE7, and 'on' is MS Security Essentials, Secunia, and Windows Washer,
with 38% capacity remaining. Everything's updated weekly.

 

[~*Laughingstar*~]

It has been going on about 3 months, though. I don't install programs
frequently, if that is what would 'need be be reinstalled.'

I can do that, sure, but what on earth is this?

--
~Ciao~
Cj.·´¯`:..><)))º>`·.¸¸.·´¯`·.¸.·´¯`·...¸><)))º>

NJ State Dept of Health Polio Warning Wallet Card
http://pnnj.org/anesthesia/Anesthesia-Warning-Card.pdf (please pass
on)

 

[PA Bear [MS MVP]]

Uninstall (Webroot) Window Washer, reboot & test.

I can guarantee you that Microsoft Security Essentials & Window Washer do
NOT play nicely together and that may be related to your IE7 & OE issues.

 

[~*Laughingstar*~]

oh thank you, thank you PA Bear . . .

--
~Ciao~
Cj.·´¯`:..><)))º>`·.¸¸.·´¯`·.¸.·´¯`·...¸><)))º>

NJ State Dept of Health Polio Warning Wallet Card
http://pnnj.org/anesthesia/Anesthesia-Warning-Card.pdf (please pass on)

: Uninstall (Webroot) Window Washer, reboot & test.
:
: I can guarantee you that Microsoft Security Essentials & Window Washer do
: NOT play nicely together and that may be related to your IE7 & OE issues.
:
:
: ~*Laughingstar*~ wrote:
: > I don't know how to describe this, but in short, I have to bring up my
: > Task
: > Manager, and once I dc IE all of OE shuts down, too - including the
email
: > being composed.
: >
: > If I 'Send a Link' from IE via OE, and then go 'look' at something else
: > (read an email, for example) all of a sudden I cannot close IE, and I
: > cannot
: > save the email I have been composing which is usually an important one,
of
: > course.
: >
: > Any help, please!
: >
: > Using IE7, and 'on' is MS Security Essentials, Secunia, and Windows
: > Washer,
: > with 38% capacity remaining. Everything's updated weekly.
:

 

[PA Bear [MS MVP]]

You're welcome & thanks for your feedback. Test for a day or so; should the
behavior persist:

When (approx. date) did you install Microsoft Security Essentials (MSE) and
was the computer fully-patched at Windows Update at the time?

What anti-virus application was installed before you installed MSE, was your
subscription still current, and did you uninstall it before you installed
MSE?

Has a(nother) Norton or McAfee application ever been installed on the
computer?

Did a Norton or McAfee free-trial come preinstalled on the computer when you
bought it? (Doesn't matter if you never used or Activated it.)

 

[~*Laughingstar*~]

doing that now, thank you.Long ago - months at least.
AVG or the "other one," and yes, I did uninstall it first. In fact, I ?
that AV because it kept warning me it was expiring.

NO.

I do not think so - it came from state blind services to me. If it was on
there, I had it uninstalled by the tech trainer at the time - 3 yrs ago.

--
~Ciao~
Cj.·´¯`:..><)))º>`·.¸¸.·´¯`·.¸.·´¯`·...¸><)))º>

NJ State Dept of Health Polio Warning Wallet Card
http://pnnj.org/anesthesia/Anesthesia-Warning-Card.pdf (please pass
on)

 

[~*Laughingstar*~]

Still going on -- as soon as I hit File/Send/Link and the OE window opens
I'm 'stuck' in a website with open email window, and nothing will budge.

thinking about this, again - I am on auto updates - so I have to assume so.

--
~Ciao~
Cj.·´¯`:..><)))º>`·.¸¸.·´¯`·.¸.·´¯`·...¸><)))º>

NJ State Dept of Health Polio Warning Wallet Card
http://pnnj.org/anesthesia/Anesthesia-Warning-Card.pdf (please pass
on)

 

[~*Laughingstar*~]

Take some of this back, PA Bear - it only "does it" when I have more than 1
OE window open; then they're all frozen, until I shut OE down.
--
~Ciao~
Cj.·´¯`:..><)))º>`·.¸¸.·´¯`·.¸.·´¯`·...¸><)))º>

NJ State Dept of Health Polio Warning Wallet Card
http://pnnj.org/anesthesia/Anesthesia-Warning-Card.pdf (please pass
on)

 

[PA Bear [MS MVP]]

Are you in the habit of leaving OE open 24/7, even while the computer's in
Standby or Hibernate mode overnight?

How many messages are located in your Inbox folder right now?

How many messages are located in Sent Items folder right now?

How many messages are located in Deleted Items folder right now?

How frequently do you compact all OE folders? [Don't do it right now, just
answer my question.]

Take some of this back, PA Bear - it only "does it" when I have more than
1
OE window open; then they're all frozen, until I shut OE down.

<snip>

 

[~*Laughingstar*~]

Are you in the habit of leaving OE open 24/7, even while the
computer's in Standby or Hibernate mode overnight?

no.

How many messages are located in your Inbox folder right now? 6 unread; 2 read

How many messages are located in Sent Items folder right now? 30

How many messages are located in Deleted Items folder right now? NONE

How frequently do you compact all OE folders? [Don't do it right
now, just answer my question.] DAILY offline

Still going on -- as soon as I hit File/Send/Link and the OE
window opens I'm 'stuck' in a website with open email window, and
nothing will budge.

Take some of this back, PA Bear - it only "does it" when I have
more than 1
OE window open; then they're all frozen, until I shut OE down.

<snip>

--
~Ciao~
Cj.·´¯`:..><)))º>`·.¸¸.·´¯`·.¸.·´¯`·...¸><)))º>

NJ State Dept of Health Polio Warning Wallet Card
http://pnnj.org/anesthesia/Anesthesia-Warning-Card.pdf (please pass
on)

 

[PA Bear [MS MVP]]

Your current Identity may be damaged, especially if its the default Main
Identity. Try one or more of your accounts in a new Named Identity...

File | Identities | Add new identity

Assuming all is well, (1) compact all folders in the old identity, (2)
import messages from the old identity into the new one, and then (3) delete
the old one (File | Identities | Manage Identities).

If still no joy...

<canned>
You may be seeing the effects of a hijackware infection!

NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!

Microsoft PCSafety provides home users (only) with no-charge support in
dealing with malware infections such as viruses, spyware (including unwanted
software), and adware.
https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1

Also available via the Consumer Security Support home page:
https://consumersecuritysupport.microsoft.com/

Otherwise...

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.

2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan (only!)
in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

2b. Vista or Win7 (but not Vista 64-bit or Win7 64-bit) => Run this scan
instead: http://onecare.live.com/site/en-us/center/whatsnew.htm

3. Now post the requested information (logs, etc.) in your own, new thread
in one (only) of the following recommended forums for assistance by an
expert in such matters. DO NOT SKIP THIS STEP!!

• SpywareHammer: Malware Removal
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0

• Spyware Warrior: Help with spyware removal
http://www.spywarewarrior.com/viewforum.php?f=5,

• DSL Reports: Security Cleanup
http://www.dslreports.com/forum/cleanup

• Bluetack: Malware Removal
http://www.bluetack.co.uk/forums/index.php?showforum=172

• AumHa: Malware Removal
http://aumha.net/viewforum.php?f=30

If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.
</canned>
--
~Robear

Are you in the habit of leaving OE open 24/7, even while the
computer's in Standby or Hibernate mode overnight?

no.

How many messages are located in your Inbox folder right now? 6 unread; 2 read

How many messages are located in Sent Items folder right now? 30

How many messages are located in Deleted Items folder right now? NONE

How frequently do you compact all OE folders? [Don't do it right
now, just answer my question.] DAILY offline


~*Laughingstar*~ wrote:
Still going on -- as soon as I hit File/Send/Link and the OE
window opens I'm 'stuck' in a website with open email window, and
nothing will budge.

Take some of this back, PA Bear - it only "does it" when I have
more than 1
OE window open; then they're all frozen, until I shut OE down. <snip>

 

[~*Laughingstar*~]

got it. thank you.

Your current Identity may be damaged, especially if its the default
Main Identity. Try one or more of your accounts in a new Named
Identity...

File | Identities | Add new identity

Assuming all is well, (1) compact all folders in the old identity,
(2) import messages from the old identity into the new one, and then
(3) delete the old one (File | Identities | Manage Identities).

If still no joy...

<canned>
You may be seeing the effects of a hijackware infection!

NB: If you had no anti-virus application installed or the
subscription had expired *when the machine first got infected*
and/or your subscription has since expired and/or the machine's not
been kept fully-patched at Windows Update, don't waste your time
with any of the below: Format & reinstall Windows. A Repair Install
will NOT help!

Microsoft PCSafety provides home users (only) with no-charge support
in dealing with malware infections such as viruses, spyware
(including unwanted software), and adware.
https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1

Also available via the Consumer Security Support home page:
https://consumersecuritysupport.microsoft.com/

Otherwise...

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

NB: Run the FULL scan, not the QUICK scan! You may need to download
the MSRT on a non-infected machine, then transfer MRT.EXE to the
infected machine and rename it to SCAN.EXE before running it.

2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan
(only!) in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

2b. Vista or Win7 (but not Vista 64-bit or Win7 64-bit) => Run this
scan instead: http://onecare.live.com/site/en-us/center/whatsnew.htm

3. Now post the requested information (logs, etc.) in your own, new
thread in one (only) of the following recommended forums for
assistance by an expert in such matters. DO NOT SKIP THIS STEP!!

• SpywareHammer: Malware Removal

http://spywarehammer.com/simplemachinesforum/index.php?board=10.0

• Spyware Warrior: Help with spyware removal
http://www.spywarewarrior.com/viewforum.php?f=5,

• DSL Reports: Security Cleanup
http://www.dslreports.com/forum/cleanup

• Bluetack: Malware Removal
http://www.bluetack.co.uk/forums/index.php?showforum=172

• AumHa: Malware Removal
http://aumha.net/viewforum.php?f=30

If these procedures look too complex - and there is no shame in
admitting this isn't your cup of tea - take the machine to a local,
reputable and independent (i.e., not BigBoxStoreUSA or Geek Squad)
computer repair shop. </canned>
--
~Robear

PA Bear [MS MVP] wrote:
Are you in the habit of leaving OE open 24/7, even while the
computer's in Standby or Hibernate mode overnight?

no.

How many messages are located in your Inbox folder right now?
6 unread; 2 read

How many messages are located in Sent Items folder right now? 30

How many messages are located in Deleted Items folder right now?
NONE

How frequently do you compact all OE folders? [Don't do it right
now, just answer my question.] DAILY offline


~*Laughingstar*~ wrote:
Still going on -- as soon as I hit File/Send/Link and the OE
window opens I'm 'stuck' in a website with open email window,
and nothing will budge.

Take some of this back, PA Bear - it only "does it" when I have
more than 1
OE window open; then they're all frozen, until I shut OE down.
<snip>

--
~Ciao~
Cj.·´¯`:..><)))º>`·.¸¸.·´¯`·.¸.·´¯`·...¸><)))º>

NJ State Dept of Health Polio Warning Wallet Card
http://pnnj.org/anesthesia/Anesthesia-Warning-Card.pdf (please pass
on)