IE7 and IE6 both crash

[KenV]

For no apparent reason, today every time I boot up IE7 I get one of those gray
error messages that offers to send the information to Microsoft, and then IE7
disappears.

I have tried clearing the Internet temporary files and the computer temporary
files. I have uninstalled IE7 and gone back to the default IE6, but I get the
same message, even after rebooting the computer.

I have XP Pro, SP2, all updated.

How do you begin to diagnose and fix a problem like this?

Ken

 

[KenV]

It turns out that the crash occurs only on my home page, which is www.cnn.com.
If I boot IE6 or IE7 into another page through :Run", it doesn't crash, until I
go back to www.cnn.com. But www.cnn.com doesn't crash when I go to that page in
Firefox.

So--the problem isn't serious now--I have changed the home page--but why would
this be happening?

 

[PA Bear]

Probably an issue involving Flash.

 

[Guest]

http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_14157&sliceId=2

 

[KenV]

Any other ideas?

I went to the link to uninstall Flash that "umwhat" posted, saved the file,
exited out of everything, removed Flash, rebooted, installed the updated
Flash from Adobe, and restarted IE, went to www.cnn.com. IE still crashed
immediately.

Ken

 

[Guest]

I had stacks of IE7 problems, the only thing I can remember I did was return
to Windows Update after the Flash update...or before...or...anyhow, I think I
looked at Microsoft Update webpage earlier that day and found no updates and
when I returned there 4 hours later there were 3 updates. One was an IE7
security update. Maybe check Microsoft Downloads for the latest security
update and reinstall it...sorry I'm only guessing...but...

 

[KenV]

No, unfortunately that didn't work, either.

I had stacks of IE7 problems, the only thing I can remember I did was
return
to Windows Update after the Flash update...or before...or...anyhow, I
think I
looked at Microsoft Update webpage earlier that day and found no updates
and
when I returned there 4 hours later there were 3 updates. One was an IE7
security update. Maybe check Microsoft Downloads for the latest security
update and reinstall it...sorry I'm only guessing...but...

 

[Guest]

What you describe is happening, that IE7 closed down is what happened when I
had IE7 problems. Eventually the computer crashed and rebooting produced an
NTLDR not found message on a black screen.

Did you have a look at the files that were removed to the recycle bin? Was
there any Flash Player6 files in it? Perhaps, if there are Flash Player 6
files in the recycle bin from the Macromedia folder, then perhaps there are
copies still in the operating syste.?
I am sure Flash Player has been causing the problems, hence the
reinstallation instructions at Adobe.com.

Will you have both IE6 and IE7 folders in the computer?
....if you removed the old Flash Player files and installed the latest Flash
Player you seem to have done all I can understand of the problem I had.

 

[KenV]

Well, I don't think it will turn out to be the same problem..

IE6 and IE7 crash only with one site (so far), www.cnn.com, and what I get is
just the standard gray screen error message, offering to send the error report
to Microsoft.

I have removed all references to Flash and Macromedia on this computer,
including a few old "macromed" directories that the removal utility didn't find,
and have rebooted several times, and the problem persists. I have also cleared
the IE cache several times.

If it is still a Flash Player issue, then the conflicting files are hidden
somewhere that I can't find. I think it is equally probable that the problem is
something else, perhaps similar to the Flash problem you and others have
encountered.

At this point I am at a loss to know how to troubleshoot this further.

Ken

 

[Guest]

KenV,
....those IE problems you are having are exactly the problems I had with IE7
a week before my computer crashed. I would look at the Macromedia folder,
make sure there is nothing but Flash Player9 files in there. Search for Flash
Player 6 files perhaps - I'm not a professional.
Follow the instructions in that Adobe webpage exactly. Perhaps the problem
has gone further than its first stages. Perhaps a Windows operating system
repair.