IE6 will not start up

[Guest]

When I click on the IE icon the pointer changes to the hour glass like it is working but then
changes back to the arrow and nothing happens. Also I cannot use Windows Explorer sinc
the same thing happens with that. I can run Outlook Express so I guess my Internet connection
is working, just not for IE(?). I am running Windows 2000 Pro SP4 and IE 6

Thanks!

 

[Sarah]

Hey, it could be a virus issue. Contact Microsoft 1-800-
936-4900

-----Original Message-----
When I click on the IE icon the pointer changes to the

hour glass like it is working but then

changes back to the arrow and nothing happens. Also I

cannot use Windows Explorer since

the same thing happens with that. I can run Outlook

Express so I guess my Internet connection

 

[Don Varnau]

This is probably being caused by third party programs- malware/parasites.

From Control Panel> Internet Options> Advanced> uncheck "Enable third party
browser extensions." That should allow IE to work.

You might also be able to browse and download programs from the address bar
of Windows Explorer.

Download and run Run CWShredder from
http://www.spywareinfo.com/~merijn/downloads.html
CWShredder is only about 125 KB so it could be downloaded from another
machine onto a floppy disk if necessary.

Then download, install, *update* and run both of these programs:
Ad-aware from http://www.lavasoft.de/software/adaware/
Spybot from http://security.kolla.de/ (Remove items listed in red-others are
optional.)
Both programs should be updated after installation- before use.

Security tips and other information at:
Dealing with Unwanted Spyware and Parasites:
http://mvps.org/winhelp2002/unwanted.htm

You should re-enable browser extensions after the cleanup.

Don
--
MVP IE/OE
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