IE6 Shutdown of a window within a window

[FrFrosty]

Help requested:

Each time I open a window in IE6 and then open a window, within
a window (hope that makes sense), if I shut the 2nd window, or something
that I have been viewing within a larger window, IE shuts down completely.

Can anyone help me stop IE6 from shutting down like this?

Occasionally, when it shuts down so abruptly, it does send an
error report...but I never get a reason back after the report is sent.

Thanks!
Frosty A

 

[Robert Aldwinckle]

Occasionally, when it shuts down so abruptly, it does send an

error report...but I never get a reason back after the report is sent.

<repost>
<title>KB276550 - Description and Availability of Internet Explorer Error Reporting Tool</title>

<quote>
all error reports are confidential and anonymous
</quote>

It is not possible to receive a personal "reply".
The best that you can expect is to be redirected to a fix
if the error signature is deemed sufficiently significant
to identify a fix. That I suspect is only going to be useful
for people who have not kept up on their maintenance.

You should leave the tool enabled and report as often as possible
to help identify the frequency of your problem. Besides that statistical
function the ERT can be used to provide a better diagnostic to share
with others in the newsgroups. Unfortunately the above article does
not make that last function clear. (In fact I just noticed that there is
a typo the only place it is referred to:

<quote>
To see that data this error report contains, click here.
</quote>

The "that" should be "what".
)

The usability of that feature leaves a lot to be desired because the method
of copying the Error Signature is so arcane: drag the mouse over the text
to select it and then press Ctrl-c to copy it to Clipboard.

Nevertheless, it provides a better crash summary than is provided
anywhere else including an NTx Application Event log. The fact that it
is common to all OS makes it especially useful if you are trying to
support a product that crashes the same way on more than one OS.

Unfortunately the Error Signature is not as useful for the case that
Antonio cites ("not responding") but I think that the advantage
of improving the statistic of the problem is still there for him.

My advice would be to re-enable the feature and use it.


HTH

Robert Aldwinckle
(MVP IE)
---
</repost>


Help requested:

Each time I open a window in IE6 and then open a window, within
a window (hope that makes sense), if I shut the 2nd window, or something
that I have been viewing within a larger window, IE shuts down completely.

Can anyone help me stop IE6 from shutting down like this?

Occasionally, when it shuts down so abruptly, it does send an
error report...but I never get a reason back after the report is sent.

Thanks!
Frosty A

 

[Guest]

Help requested:

Each time I open a window in IE6 and then open a window, within
a window (hope that makes sense), if I shut the 2nd window, or something
that I have been viewing within a larger window, IE shuts down completely.

Can anyone help me stop IE6 from shutting down like this?

Occasionally, when it shuts down so abruptly, it does send an
error report...but I never get a reason back after the report is sent.

Thanks!
Frosty A

 

[Guest]

Did you ever find a fix or cure for your problem? I am having the exact same
problem.

Thanks
jdm-ky

 

[Robert Aldwinckle]

Did you ever find a fix or cure for your problem? I am having the exact same
problem.

Did you see my answer to the OP?

http://www.microsoft.com/communitie...wser&mid=32e55e64-d53b-48c6-a2a9-eccae1343129

Post *your* details if you need more help.

BTW this is a common symptom so you could also help yourself
by doing some searches from the web interface that you are using.


---

 

[Guest]

I read it, but I must be dense.

I don't see an answer for a solution. I may not be reading it correctly. The
response I saw was to continue doing the reporting which I am. I have had a
fix from MSFT pop up after error sent and window closes and I have been thru
the process it recommends of disabling add-ons, but didn't sole problem.

It ie posible or recommended to uninstall IE and re-install?

Bewildered, am I.

 

[Robert Aldwinckle]

I read it, but I must be dense.

I imagine stubborn or unimaginative may be a more accurate

I don't see an answer for a solution.

Solution for what? There is insufficient information in either post
to "solve" anything. There are many of examples of similar symptoms
which have been discussed where you could find possible explanations
or things to try. I gave you that suggestion too.

I may not be reading it correctly. The
response I saw was to continue doing the reporting which I am.

Correct. I was only replying to the two lines of FrFrosty's post
that I quoted:

Occasionally, when it shuts down so abruptly, it does send an
error report...but I never get a reason back after the report is sent.

and I replied to that with a repost of a previous reply to someone
who made the same comment. If you were seeing the same symptom
and suffering the same misunderstanding about the ERT my reply could
have helped with that.

I have had a
fix from MSFT pop up after error sent and window closes and I have been thru
the process it recommends of disabling add-ons, but didn't sole problem.

Then that is something which you should have mentioned in your
description, particularly since it was the basis of my reply to the OP.
It sounds as if instead of providing maintenance tips for people
who were behind in their updates (which is what I was speculating
could be the only "reply" that users might get from the ERT)
that it is now trying to give users some troubleshooting suggestions.
I was not aware of that. Thank you.

It ie posible or recommended to uninstall IE and re-install?

Not without more information. For example, you haven't even disclosed
your OS version. If you have XPsp2 you would have to uninstall it first,
thus losing all your maintenance for it, but at least in the process effectively
reinstalling the IE6sp1 which is inherent in XPsp1 (or IE6 if you back out
all the way to XP base.) But before trying that please be aware that the
tip you got was correct: the most likely reason for this type of symptom
is interference from third-party programs (e.g. malware or other programs
which are incompatible with XPsp2). Uninstalling XPsp2 and reverting
to a less secure version of your OS might appear to be more stable because
it would allow such programs to operate with less supervision over what
they might be doing or with more compatibility if they happen to have some
built-in dependencies for an earlier version of your OS.

Bewildered, am I.

Acting bewildered is probably more truthful.

If you are going to jump into a thread with a "Me too!" you should at least
refer to the previous suggestions and whether they apply to your case.
I just wanted to make sure that the OP's misunderstanding about the ERT
was not part of your "exact same problem" description too.


HTH

Robert
---

 

[Guest]

Thankyou

I imagine stubborn or unimaginative may be a more accurate
characterization. <eg>



Solution for what? There is insufficient information in either post
to "solve" anything. There are many of examples of similar symptoms
which have been discussed where you could find possible explanations
or things to try. I gave you that suggestion too.



Correct. I was only replying to the two lines of FrFrosty's post
that I quoted:


and I replied to that with a repost of a previous reply to someone
who made the same comment. If you were seeing the same symptom
and suffering the same misunderstanding about the ERT my reply could
have helped with that.



Then that is something which you should have mentioned in your
description, particularly since it was the basis of my reply to the OP.
It sounds as if instead of providing maintenance tips for people
who were behind in their updates (which is what I was speculating
could be the only "reply" that users might get from the ERT)
that it is now trying to give users some troubleshooting suggestions.
I was not aware of that. Thank you.



Not without more information. For example, you haven't even disclosed
your OS version. If you have XPsp2 you would have to uninstall it first,
thus losing all your maintenance for it, but at least in the process effectively
reinstalling the IE6sp1 which is inherent in XPsp1 (or IE6 if you back out
all the way to XP base.) But before trying that please be aware that the
tip you got was correct: the most likely reason for this type of symptom
is interference from third-party programs (e.g. malware or other programs
which are incompatible with XPsp2). Uninstalling XPsp2 and reverting
to a less secure version of your OS might appear to be more stable because
it would allow such programs to operate with less supervision over what
they might be doing or with more compatibility if they happen to have some
built-in dependencies for an earlier version of your OS.



Acting bewildered is probably more truthful.

If you are going to jump into a thread with a "Me too!" you should at least
refer to the previous suggestions and whether they apply to your case.
I just wanted to make sure that the OP's misunderstanding about the ERT
was not part of your "exact same problem" description too.


HTH

Robert

 

[Guest]

Thankyou

I imagine stubborn or unimaginative may be a more accurate
characterization. <eg>



Solution for what? There is insufficient information in either post
to "solve" anything. There are many of examples of similar symptoms
which have been discussed where you could find possible explanations
or things to try. I gave you that suggestion too.



Correct. I was only replying to the two lines of FrFrosty's post
that I quoted:


and I replied to that with a repost of a previous reply to someone
who made the same comment. If you were seeing the same symptom
and suffering the same misunderstanding about the ERT my reply could
have helped with that.



Then that is something which you should have mentioned in your
description, particularly since it was the basis of my reply to the OP.
It sounds as if instead of providing maintenance tips for people
who were behind in their updates (which is what I was speculating
could be the only "reply" that users might get from the ERT)
that it is now trying to give users some troubleshooting suggestions.
I was not aware of that. Thank you.



Not without more information. For example, you haven't even disclosed
your OS version. If you have XPsp2 you would have to uninstall it first,
thus losing all your maintenance for it, but at least in the process effectively
reinstalling the IE6sp1 which is inherent in XPsp1 (or IE6 if you back out
all the way to XP base.) But before trying that please be aware that the
tip you got was correct: the most likely reason for this type of symptom
is interference from third-party programs (e.g. malware or other programs
which are incompatible with XPsp2). Uninstalling XPsp2 and reverting
to a less secure version of your OS might appear to be more stable because
it would allow such programs to operate with less supervision over what
they might be doing or with more compatibility if they happen to have some
built-in dependencies for an earlier version of your OS.



Acting bewildered is probably more truthful.

If you are going to jump into a thread with a "Me too!" you should at least
refer to the previous suggestions and whether they apply to your case.
I just wanted to make sure that the OP's misunderstanding about the ERT
was not part of your "exact same problem" description too.


HTH

Robert