IE6 Not Working At All

[Chris Guimbellot]

Hello,

I have a laptop with WinXP Pro and IE6. The other day, I started having
problems with IE. When you click the icon to open, it takes approximately 30
to open. When it finally does, I cannot navigate to any pages (there are no
problems with the internet connection or settings). It is pretty much
inoperable. To try to rectify, I tried the steps in the following two
articles:

http://support.microsoft.com/default.aspx?scid=kb;en-us;318378
http://support.microsoft.com/default.aspx?scid=kb;en-us;q293907

To mention exactly what I did, in article 318378, I did not do step 3 of
Method 1, which was an in-place upgrade of Windows XP. I did everything else
though. Also, in article 293907, under the section "How to uninstall
Internet Explorer 6", I could not perform any of those steps because
"Internet Explorer 6 and Internet Tools" was not on the Add/Remove programs
menu, and step 2 didn't explain how to do it for XP. Under the section "How
to Repair or Return to Previous Internet Explorer Installation", I ran the
"rundll32" command and chose "Repair Internet Explorer", but it ran through
in about 1 second and then asked me to reboot. Needless to say, when the
reboot was complete, it was not successful.

A few other points to mention:
1. I have MSN Explorer on the PC and it works fine. I plan to pull it off as
soon as I get IE installed correctly.
2. ONE works correctly.
3. I ran a virus scan and came up clean.
4. All patches and service packs are installed.
5. Nothing new has been installed on it recently.

I cant think of anything else to do. Any ideas would be appreciated. Thanks,

Chris

 

[purplehaz]

Sounds like spyware or a home page hijacker.

Run these tools weekly
spybot -- http://www.safer-networking.org/
ad-aware -- http://www.lavasoftusa.com/
HiJackThis - http://mjc1.com/mirror/hjt/


Internet Explorer repair is not an option for the version that shipped with
the XP OS in a clean or full install.

It may be an option in and upgrade install from a win9x OS in add/remove
programs.

Unchecking IE in the add/remove components in XP does not uninstall IE, it
only deletes the IE icons.

You can reinstall IE using the following command line in the run dialog:

rundll32.exe setupapi,InstallHinfSection DefaultInstall 132
%windir%\Inf\ie.inf



The XP cd may be needed for a re-install of IE.



( watch the word wrap, there is a space between 132 and % )

 

[Chris Guimbellot]

You've got to be kidding me. That's what it was. I ran Ad-Aware, deleted the
found files, and now everything works. how did you know? Thanks,

Chris

 

[purplehaz]

I have my own tech support business and the #1 problem I run into when
browsers are crashing and the internet is not working right, is spyware.
Running spyware killers is the first thing I always do when troubleshooting
IE(or any browser).