IE6 Download problems

[Guest]

Hi ...

I know this has been covered, but the solutions presented so far seem
daunting for a non-technical person.

I'm running IE6 on XP Home on a Toshiba laptop (4 months old). Yesterday, IE
stopped its ability to download files of any type -- PDF, doc. wmv -- and
instead displayed a message: Cannot open web site at this time. I can
download using my FTP utility.

I cruised this board yesterday and found a suggestion that spyware could be
causing the problem. I installed the Microsoft anti-spyware beta, ran it,
found one trojan js and removed it. Rebooted and IE could download.

Today, start the machine again. No download. Run spyware scan. Nothing. So
here I am.

I looked over this page
(http://inetexplorer.mvps.org/answers_8.htm#downloading), but none of the
solutions seem targeted exactly at this problem for IE6 and, having broken
more than I've fixed in the past using "suggestions" from others I'm
reluctant to just roll the dice. This solution
(http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q306837) from
Microsoft seems close, but it's for IE5.5 and tells me to sign in as another
user and delete a .dat file (haven't a clue on that one).

This problem seems relatively prevalent given the messages on this board. Is
there some simpler solution, something targeted directly at this? Or at least
one that walks a non-technical person through a fix step-by-step?

Any help appreciated.

Tim

 

[Jan Il]

Hi TIm

Comments in line below:

Hi ...

I know this has been covered, but the solutions presented so far seem
daunting for a non-technical person.

I'm running IE6 on XP Home on a Toshiba laptop (4 months old). Yesterday,
IE
stopped its ability to download files of any type -- PDF, doc. wmv -- and
instead displayed a message: Cannot open web site at this time. I can
download using my FTP utility.

I cruised this board yesterday and found a suggestion that spyware could
be
causing the problem. I installed the Microsoft anti-spyware beta, ran it,
found one trojan js and removed it. Rebooted and IE could download.

Today, start the machine again. No download. Run spyware scan. Nothing. So
here I am.

Try this:

Safely Delete the Temporary Internet Files
http://www.mvps.org/winhelp2002/delcache.htm

The TIF size should be set to 50-60 MB. Larger caches tend to be more prone
to trouble.
See "Resizing your Cache"
http://www.mvps.org/winhelp2002/delcache.htm

I looked over this page
(http://inetexplorer.mvps.org/answers_8.htm#downloading), but none of the
solutions seem targeted exactly at this problem for IE6 and, having broken
more than I've fixed in the past using "suggestions" from others I'm
reluctant to just roll the dice. This solution

Downloading Problems and errors
http://www.generation.net/~hleboeuf/downfile.htm

(http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q306837) from
Microsoft seems close, but it's for IE5.5 and tells me to sign in as
another
user and delete a .dat file (haven't a clue on that one).

For this one:

To delete the History folder and index.dat (XP)
http://mvps.org/winhelp2002/delcache.htm

Log on as Administrator (or log on as another user that has Administrator
privileges)

This problem seems relatively prevalent given the messages on this board.
Is
there some simpler solution, something targeted directly at this? Or at
least
one that walks a non-technical person through a fix step-by-step?

You may have more on your system than has been detected by your current
programs, which cannot detect all varieties of scumware.

Download, install and run these programe according to the instructions below
to find out what else may be hiding on your system.

CWShredder direct download:
http://209.133.47.12/~merijn/files/CWShredder.exe

How to download and install HiJackThis:
http://www.bleepingcomputer.com/forums/topict309.html

Please DO NOT post your log to this newsgroup. It is important that you go
to one of the HiJackThis Support Forums below and allow the experts there
to analyze it for you.:
http://www.hijackthis.de/forum/forumdisplay.php?f=10&guestlanguageid=4
AumHa HiJackThis Forum
http://forum.aumha.org/viewforum.php?f=30
or Bleeping Computer Forum
http://www.bleepingcomputer.com/forums/forum22.html
to allow the experts there to evaluate your log and advise you of any
necessary steps to clean your system.
(Note: You will have to Register before posting on these Forums. Please
follow all posting instructions carefully to avoid having your log deleted
or ignored.

Hope this helps

Jan
MS MVP - IE/OE
Smiles are meant to be shared,
that's why they're so contagious.

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