IE6 causes jump in processor utilization

[Aidan]

Software: IE6 SP1
Base OS: XP SP1

Condition: CPU Utilization hits 90-100 percent
consistently when entering information into text fields
when using Internet Explorer.

CPU Utilization is between 0-25 percent when condition
not met.

User reports having recently installed Yahoo Messenging
clients prior to condition occuring. User has removed
all Yahoo software, and scanned system with spyware
filter prior to placing ticket.

Any assistance or information pointing in the direction
of a solution is appreciated.

-AJLC

 

[Aidan]

Found a solution:

Fix IE 6 Slowdowns and Hangs Written By: Michael Stephens
| Authors Website: Visit | Views: 7002 | Print Tweak |
2/15/2002

If Internet Explorer (IE) 6 is slowing to a crawl and/or
hanging and starts to use 100 percent of CPU time it may
well be a corruption of the "Temporary Internet Files
folder". In particular, trying to delete Temporary
Internet files via Tools, Internet Options or other
privacy software seems to trigger this behavior. Also,
attempts to view files in the Temporary Internet Files
folder may show the folder as already empty when it is
not. This behavior occurs because the Temporary Internet
files database is corrupt.
The Temporary Internet files aren't really files but
entries in %systemdrive%\Documents and Settings\%username%
\Local Settings\Temporary Internet Files\Content.IE5
\index.dat. Deleting that file solves the problem. This
same problem has occured for NT users and the fix works
for XP.
1. Open a command prompt window on the desktop
(Start/Run/command).
2. Exit IE and Windows Explorer (iexplore.exe and
explorer.exe, respectively, in Task Manager, i.e - Ctrl-
Alt-Del/Task Manager/Processes/End Process for each).
3. Use the following command exactly from your command
prompt window to delete the corrupt file:
C:\>del "%systemdrive%\Documents and Settings\%username%
\Local Settings\Temporary Internet Files\Content.IE5
\index.dat"
4. Restart Windows Explorer with Task Manager (Ctrl-Alt-
Del/Task Manager/Applications/New
Task/Browse/C:\Windows\explorer.exe[or your path]) or
Shutdown/Restart the computer from Task Manager.
IE should now work properly.