IE /Win media player Crash

[Guest]

I watch music videos with my niece (launch.com) but when we click to watch
music videos, my IE shuts down and gives the following error message:
"Internet Explorer has encountered a problem and needs to close. We are
sorry for the inconvenience".
The "Error Signature" the I receive when I look at the error report is:
AppName: inexlore.exe AppVer:6.0.2900.2180 ModName: wininet.dll
ModVer: 6.0.2900.2668 Offset: 0007926b

This also happens for video/music on other websites. Another example, i'm
not able to see the video feeds or the reports from CNN, movie
trailers...etc.

Anybody know what could be causing this?

Any help would be greatly appreciated.

 

[Guest]

I experience the same problems. I'm not sure if this is a Internet explorer
problem or windows media player 10 problem. But I couldn't find any help on
either application.

 

[Robert Aldwinckle]

I experience the same problems. I'm not sure if this is a Internet explorer
problem or windows media player 10 problem. But I couldn't find any help on
either application.

If you want to try to diagnose this you need to get more detail than the
Error Signature of the OP. E.g. assuming there were typos in the OP's
transcription of his Error Signature you might get some clues from the
Stack Back Trace in drwtsn32.log which captures this crash.
The relevant Stack Back Trace can be found (in an English dump)
by doing a find (e.g. in Notepad) for FAULT -> up from the bottom
and then paging ahead to the Stack Back Trace section.

Even more useful results could be obtained by using symbols
with the dump. Here is an excerpt from a previous post about
doing that if you're interested:

<excerpt>
<title>Microsoft Windows XP - Setting up Dr. Watson</title>
< http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/drwatson_setup.mspx >

(MSDN search for
drwtsn32 symbols xp
)


<title>How to Use the Microsoft Symbol Server</title>
< http://www.microsoft.com/whdc/devtools/debugging/symbols.mspx >

(Google web search for
inurl:symbols site:microsoft.com
)

</excerpt>


HTH

Robert Aldwinckle
---

 

[Guest]

Thanks for the help. Here is the stack back trace:


FAULT ->*** WARNING: Unable to verify checksum for
C:\WINDOWS\system32\mmswitch.ax
*** ERROR: Symbol file could not be found. Defaulted to export symbols for
C:\WINDOWS\system32\mmswitch.ax -
51000000 ?? ???
Error 0x00000001
51000002 ?? ???
51000004 ?? ???
51000006 ?? ???
51000008 ?? ???
5100000a ?? ???
5100000c ?? ???
5100000e ?? ???
51000010 ?? ???
51000012 ?? ???
51000014 ?? ???

*----> Stack Back Trace <----*
*** ERROR: Symbol file could not be found. Defaulted to export symbols for
C:\WINDOWS\System32\quartz.dll -
WARNING: Stack unwind information not available. Following frames may be
wrong.
ChildEBP RetAddr Args to Child
0701d098 74829dc0 1d1ca3e8 0701d0d8 09bd4728 0x51000000
0701d0ac 748335de 1d1ca3e8 00000001 00000000 quartz+0x19dc0
0701d1fc 7483372a 0003bef0 0701d230 09bd4728 quartz!DllGetClassObject+0x6e3
0701d218 7483378b 0701d230 00000000 0701e328 quartz!DllGetClassObject+0x82f
0701d24c 74829c09 09bf258c 00000000 0701e330 quartz!DllGetClassObject+0x890
0701d25c 1d1c124a 0003be38 0003bed4 09bcab78 quartz+0x19c09
0701e330 1d1c14f5 09bcab78 0701e6ac 0003bef0 mmswitch+0x124a
0701e654 1d1c4d27 00000000 0003be38 0701e6ac mmswitch+0x14f5
00000001 00000000 00000000 00000000 00000000 mmswitch+0x4d27

*----> Raw Stack Dump <----*
000000000701d09c c0 9d 82 74 e8 a3 1c 1d - d8 d0 01 07 28 47 bd 09
....t........(G..
000000000701d0ac fc d1 01 07 de 35 83 74 - e8 a3 1c 1d 01 00 00 00
......5.t........
000000000701d0bc 00 00 00 00 38 be 03 00 - f0 be 03 00 88 24 bf 09
.....8........$..
000000000701d0cc 01 00 00 00 01 00 00 00 - 00 00 00 00 e0 57 bd 09
..............W..
000000000701d0dc 00 00 00 00 dc 94 bb 09 - 30 d2 01 07 38 be 03 00
.........0...8...
000000000701d0ec 00 00 00 00 74 d5 b5 09 - 00 00 00 00 49 00 6e 00
.....t.......I.n.
000000000701d0fc 00 00 69 00 6f 00 20 00 - 54 00 72 00 61 00 63 00 ..i.o.
..T.r.a.c.
000000000701d10c 6b 00 20 00 31 00 00 00 - 6e 00 20 00 28 00 72 00 k.
..1...n. .(.r.
000000000701d11c 65 00 6e 00 64 00 65 00 - 72 00 65 00 64 00 29 00
e.n.d.e.r.e.d.).
000000000701d12c 00 00 bf 09 c8 1a bf 09 - a0 13 bf 09 00 00 00 00
.................
000000000701d13c c8 10 bf 09 c7 a0 d3 11 - b9 84 00 c0 18 00 00 00
.................
000000000701d14c 28 11 00 09 00 00 03 00 - 4c cf 01 07 00 00 03 00
(.......L.......
000000000701d15c 9c d1 01 07 18 00 00 00 - f0 06 91 7c ff ff ff ff
............|....
000000000701d16c 00 00 15 00 00 74 33 06 - 03 00 00 00 d4 d0 01 07
......t3.........
000000000701d17c ce c3 c2 77 c8 d1 00 07 - 00 00 01 00 40 00 00 00
....w........@...
000000000701d18c e8 d0 01 07 d4 d1 01 07 - d0 d1 01 07 18 ee 90 7c
................|
000000000701d19c 70 05 91 7c ff ff ff ff - 6d 05 91 7c 62 19 91 7c
p..|....m..|b..|
000000000701d1ac 93 19 91 7c 00 00 03 00 - 70 19 91 7c 20 74 33 06
....|....p..| t3.
000000000701d1bc 00 74 33 06 d6 30 83 74 - 00 30 fa 7f b8 d1 01 00
..t3..0.t.0......
000000000701d1cc 08 00 00 00 2c d1 01 07 - 18 ee 90 7c 20 d2 01 07
.....,......| ...

*----> State Dump for Thread Id 0x15b8 <----*

eax=03edc354 ebx=03ed7dc0 ecx=075356a4 edx=03e5f0a4 esi=000009e8 edi=00000000
eip=7c90eb94 esp=07ccfeec ebp=07ccff50 iopl=0 nv up ei pl zr na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246

function: ntdll!KiFastSystemCallRet
7c90eb89 90 nop
7c90eb8a 90 nop
ntdll!KiFastSystemCall:
7c90eb8b 8bd4 mov edx,esp
7c90eb8d 0f34 sysenter
7c90eb8f 90 nop
7c90eb90 90 nop
7c90eb91 90 nop
7c90eb92 90 nop
7c90eb93 90 nop
ntdll!KiFastSystemCallRet:
7c90eb94 c3 ret
7c90eb95 8da42400000000 lea esp,[esp]
7c90eb9c 8d642400 lea esp,[esp]
7c90eba0 90 nop
7c90eba1 90 nop
7c90eba2 90 nop
7c90eba3 90 nop
7c90eba4 90 nop
ntdll!KiIntSystemCall:
7c90eba5 8d542408 lea edx,[esp+0x8]
7c90eba9 cd2e int 2e

 

[Robert Aldwinckle]

Thanks for the help. Here is the stack back trace:


FAULT ->*** WARNING: Unable to verify checksum for
C:\WINDOWS\system32\mmswitch.ax
*** ERROR: Symbol file could not be found. Defaulted to export symbols for
C:\WINDOWS\system32\mmswitch.ax -

Clearly you are not having "the same problem" as the OP.

What are the properties of this module? Where did you get it?

What are the properties of your quartz.dll? (one of its calls.)

It looks as if there was some kind of overlay or the return address
was corrupted somehow, etc. One possible explanation would be
that the two modules mmswitch.ax and quartz.dll are no longer
compatible. Could you try a different Codec?


BTW notice the readable text implied by the Raw Stack Dump?

In Track 1
and
(rendered)

Do either of those strings appear anyway in the app's UI?


HTH

Robert
---