ie shortcut not launching, buttons not working

G

Guest

My IE version 6, SP1 quit working recently. I think it started when Yahoo updated their email software. I can't launch/open IE from my shortcuts anymore. Also, in Yahoo email, my 'Delete', 'Move', 'Reply' email buttons aren't working anymore. I've tried a System Restore, didn't fix problem. I tried launching IE by running iexplore.exe from Internet Explorer, didn't work. I tried reinstalling IE 6, SP1 (didn't "add/remove program" before installing) and still doesn't work. Should I "add/remove program" first? I'm running Windows XP. Interestingly enough, when I leave my 'Administrator' account and log into my daughters account, I can start IE from the shortcut, but the email buttons still don't work. Any ideas on how to resolve? I'm at a dead end...
Thanks in advance for any help.
 
J

Jan Il

Hi dave_dewitt70 :)

Try the following and see if it helps.

Repair Internet Explorer

Be sure that your AV and firewall is disabled before starting:

1. Close all Internet windows and programs, then the Click the Start tab
on the bottom task bar.
2. Click Settings
3. Click Control Panel
4. Click on Add/Remove Programs
5. Find and highlight your IE version in the list
6. Click the Add/Remove tab on the dialog box under the window
7. When the Wizard window opens you should see a Repair Internet Explorer
8. Click the radio button or box next to it, then click OK
9. Let it run the repair
10. Reboot you computer

or......

Be sure that your AV and firewall is disabled:

Method 2 in this article works on earlier versions of Windows.
How to Reinstall or Repair Internet Explorer and Outlook Express in Windows
XP
http://support.microsoft.com/?kbid=318378

or.................

If you have not already done so, then you might try a repair of IE6 as
follows:
http://support.microsoft.com/defaul...port/kb/articles/Q194/1/77.asp&NoWebContent=1
or
http://snipurl.com/6s3r

For XP Repair of IE - Courtesy of Robert Aldwinckle

XP users who have installed IE6sp1 before upgrading to XPsp1
will have setupwbv.dll and will be able to do a repair using

rundll32 setupwbv.dll,IE6Maintenance

Otherwise, they have to use

sfc /scannow

etc., or reinstall IE6 (Ref: KB318378)

or......................

Courtesy of Jim Byrd:

There is no direct Repair function for IE6 in XP. Here are some
alternatives:

1. With XP you need to go to Start|Run and type "sfc /scannow" (without the
quotes and notice the space between the c and the /.) Have your XP CD handy
and be prepared to go get a cup of coffee - it takes a while. This will do
the same thing as Repair IE6 for XP but a lot more, that is find any corrupt
system files and replace them. It does not, however, re-register the
various software components (except possibly the ones it replaces?) AFAIK.

Be aware that under certain circumstances (Win2k before SP4 - see mskb
814510, http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q814510) sfc
can erroneously overwrite (restore over) previously installed files from
certain "hotfixes" which will then need to be re-installed. To check for
this, after running sfc, open a Cmd window and enter "qfecheck /v /l:c:\"
(without the quotes). If you don't have qfecheck installed, it can be
obtained for XP here:
http://www.microsoft.com/downloads/release.asp?ReleaseID=35468 and for
Win2k, obtain qfecheck here:
http://www.microsoft.com/downloads/release.asp?ReleaseID=35470

2. Another alternative that works on Win2k and may or may not work on XP
(but probably does - I've heard both stories), for just IE6 repair if you
don't have IE6 listed in Add-Remove Programs, then in Start|Run then enter

"rundll32 setupwbv.dll,IE6Maintenance"

without the quotes, exactly as shown, and select the appropriate entry.

3. If you find that you need to do a re-install of IE6 then you can
consider the following, I can't verify this for XP (I'm Win2k - it works
there, and I've had good reports from XP users), but you might want to give
it a try at your own risk. Again, enter this at Start|Run without the
quotes and be careful about the spacing:

"rundll32.exe setupapi,InstallHinfSection DefaultInstall 132
C:\windows\inf\ie.inf"

4. Lastly, here is a link to a MSKB article about re-installing IE6/OE6:

How to Reinstall or Repair Internet Explorer and Outlook Express in Windows
XP (Q318378)
http://support.microsoft.com/?id=kb;en-us;Q318378

or................

Courtesy of Robert Aldwinckle

Here is a more recent suggestion I have been giving to XP users
who want to try some repair procedures.

<TITLE>831429 - Windows XP stops responding when you download updates from
Windows Update</TITLE>
< http://support.microsoft.com/default.aspx?scid=kb;en-us;831429 >

It is actually a more comprehensive set of re-registrations than an
IE Repair with the default FixIE.inf would do for either NT5.

Although they are listed specifically for W2K they should apply
equally to XP.

**********************************************************************
Links in programs other that IE open blank pages

http://support.microsoft.com/?kbid=825803
"You Cannot Open a MHTML URL After You Install the April, 2003,
CumulativePatch for Outlook Express".

http://www.mvps.org/sramesh2k/IEFAQ.htm#NewWindow
http://www.generation.net/~hleboeuf/ienewind.htm
http://www.mvps.org/inetexplorer/answers2.htm#blank_windows
http://www.mvps.org/inetexplorer/answers.htm#new_window
http://www.fjsmjs.com/OE/nolinks.htm
http://www.oehelp.com/ielnk.aspx

Hope this helps.

Jan :)
 

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