"IEXPLORE.exe has generated errors and will be closed by WINDOWS" message
keeps coming up and shutting down all the time i cant work on the INTERNET
PLEASE HELP ME
Dave,
Find the detailed error message in Event Viewer, provide it here please.
1) Control Panel - Administrative Tools - Event Viewer.
2) Find the error occurring when IE closed.
3) Open the details of the error in question.
4) Hit the Copy button (on the right, under the Up and Down arrows).
5) Reply to this post.
6) Paste the error message from step #4.
This could very well be a virus or spyware infection making your browser
unstable.
How current is your virus protection? Try one or more of these free online
virus scans, which should complement your current protection:
<
http://www.bitdefender.com/scan/license.php>
<
http://www.pandasoftware.com/activescan>
<
http://www.ravantivirus.com/scan/>
<
http://security.symantec.com/ssc/home.asp>
<
http://housecall.trendmicro.com/housecall/start_corp.asp>
Now check for, and learn to defend against, additional problems - adware,
crapware, spyware.
Start by downloading each of the following additional free tools:
AdAware <
http://www.lavasoftusa.com/>
CWShredder <
http://www.majorgeeks.com/download4086.html>
HijackThis <
http://www.majorgeeks.com/download.php?det=3155>
LSP-Fix <
http://www.cexx.org/lspfix.htm>
WinsockXPFix <
http://www.spychecker.com/program/winsockxpfix.html>
Spybot S&D <
http://www.safer-networking.org/index.php?page=download>
Stinger <
http://us.mcafee.com/virusInfo/default.asp?id=stinger>
TrendMicro Engine <
http://www.trendmicro.com/download/dcs.asp>
TrendMicro Signatures <
http://www.trendmicro.com/download/pattern.asp>
TrendMicro Instructions <
http://www.trendmicro.com/ftp/products/tsc/readme.txt>
Create a separate folder for HijackThis, such as C:\HijackThis - copy the
downloaded file there. Create a separate folder for the two TrendMicro files,
such as C:\TrendMicro - copy the downloaded files there (unzipped if necessary).
AdAware, CWShredder, and Spybot S&D have install routines - run them. The other
downloaded programs can be copied into, and run from, any convenient folder.
First, run Stinger. Have it remove any problems found.
Next, close all Internet Explorer and Outlook windows, and run CWShredder. Have
it fix all problems found.
Next, disable System Restore.
<
http://vil.nai.com/vil/SystemHelpDocs/DisableSysRestore.htm>
Boot your computer into Safe Mode.
http://support.microsoft.com/?id=315222
Run C:\TrendMicro\Sysclean.com. Delete any infectors found. Reboot your
computer, and re enable System Restore.
Next, run AdAware. First update it, configure for full scan
(<
http://forums.spywareinfo.com/index.php?showtopic=11150>), then scan. When
scanning finishes, remove all Critical Objects found.
Next, run Spybot S&D. First update it, then run a scan. Trust Spybot, and
delete everything ("Fix Problems") that is displayed in Red.
Then, run HijackThis ("Scan"). Do NOT make any changes immediately. Save the
HJT Log.
<
http://forums.spywareinfo.com/index.php?showtopic=227>
<
http://forums.spywareinfo.com/index.php?showtopic=11150>
Finally, have your HJT log interpreted by experts at one or more of the
following security forums (and please post a link to your forum posts, here):
Aumha: <
http://forum.aumha.org/index.php>
Net-Integration: <
http://forums.net-integration.net/>
Spyware Info: <
http://forums.spywareinfo.com/>
Spyware Warrior: <
http://spywarewarrior.com/index.php>
Tom Coyote: <
http://forums.tomcoyote.org/>
If removal of any spyware affects your ability to access the internet (some
spyware builds itself into the network software, and its removal may damage your
network), run LSP-Fix and / or WinsockXPFIx.
