IE has generated errors and closes


R

rosesrblue9

A friend asked me to trouble shoot his computer and I am
at my wits end about it. He receives the following
message:

IEXPLORE.exe has generated errors and will be closed by
Windows. You will
need to restart the program.

An error log is being created.

I looked for all of the applications that are "known" to
cause this problem on MS site but none of them were
installed on his computer. I also uninstalled and
reinstalled IE (5.5 AND 6.0). I also uninstalled a lot of
other suspicous apps like those listed on the tech support
site.
He uses Windows2000 Professional and when I tried to open
IE in Safe Mode it kept telling me the modem wasn't
installed. No matter which safe mode option I chose.

So I have two questions:
1. How are you supposed to start IE in Safe Mode and see
if it works OK if the modem isn't working? Is this
another problem with his computer?
2. Any other ideas what might be causing the initial
error? and how to get rid of it??
 
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D

Don Varnau

This is probably being caused by third party programs- malware/parasites.

From Control Panel> Internet Options> Advanced> uncheck "Enable third party
browser extensions." That should allow IE to work.

You might also be able to browse and download programs from the address bar
of Windows Explorer.

Download and run Run CWShredder from
http://www.spywareinfo.com/~merijn/downloads.html
CWShredder is only about 125 KB so it could be downloaded from another
machine onto a floppy disk if necessary.

Then download, install, *update* and run both of these programs:
Ad-aware from http://www.lavasoft.de/software/adaware/
Spybot from http://security.kolla.de/ (Remove items listed in red-others are
optional.)
Both programs should be updated after installation- before use.

Security tips and other information at:
Dealing with Unwanted Spyware and Parasites:
http://mvps.org/winhelp2002/unwanted.htm

You should re-enable browser extensions after the cleanup.

There are other possible solutions in this MSKB article:
276393 - Understanding and Troubleshooting Unrecoverable Errors (Faults) in
Internet Explorer: http://support.microsoft.com/?kbid=276393

I don't have any ideas about the missing modem.

Don
 

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