R
rosesrblue9
A friend asked me to trouble shoot his computer and I am
at my wits end about it. He receives the following
message:
IEXPLORE.exe has generated errors and will be closed by
Windows. You will
need to restart the program.
An error log is being created.
I looked for all of the applications that are "known" to
cause this problem on MS site but none of them were
installed on his computer. I also uninstalled and
reinstalled IE (5.5 AND 6.0). I also uninstalled a lot of
other suspicous apps like those listed on the tech support
site.
He uses Windows2000 Professional and when I tried to open
IE in Safe Mode it kept telling me the modem wasn't
installed. No matter which safe mode option I chose.
So I have two questions:
1. How are you supposed to start IE in Safe Mode and see
if it works OK if the modem isn't working? Is this
another problem with his computer?
2. Any other ideas what might be causing the initial
error? and how to get rid of it??
at my wits end about it. He receives the following
message:
IEXPLORE.exe has generated errors and will be closed by
Windows. You will
need to restart the program.
An error log is being created.
I looked for all of the applications that are "known" to
cause this problem on MS site but none of them were
installed on his computer. I also uninstalled and
reinstalled IE (5.5 AND 6.0). I also uninstalled a lot of
other suspicous apps like those listed on the tech support
site.
He uses Windows2000 Professional and when I tried to open
IE in Safe Mode it kept telling me the modem wasn't
installed. No matter which safe mode option I chose.
So I have two questions:
1. How are you supposed to start IE in Safe Mode and see
if it works OK if the modem isn't working? Is this
another problem with his computer?
2. Any other ideas what might be causing the initial
error? and how to get rid of it??