JC,
If IE won't start...
From Control Panel> Internet Options> Advanced> uncheck "Enable third party
browser extensions." That should allow IE to work.
You might also be able to browse and download programs from the address bar
of Windows Explorer.
You may have other malware installed. Download, install, *update* and run
both of these programs:
Ad-aware from http://www.lavasoft.de/software/adaware/
Spybot from http://security.kolla.de/ (Remove items listed in red-others are
optional.)
Both programs should be updated after installation- before use.
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