IE freezes on startup with clipboard popup message

[Guest]

would anyone know how to fix Internet Explorer which pops up with a window
asking "Do you want this page to paste information from your clipboard" and I
can't get rid of the popup window by hitting yes, no or x. It prevents me
from using the web so I have to go to Aol to use the browser. I have windows
Xp and ran the Norton Anti virus and it said finally today that I have MHTML
Redir.Exploit trojan horse, but not to worry about it. I ran Adaware and
spybot, cw shredder but to no avail. I would appreciate any help on the
problem.

 

[Jon Kennedy]

To remove the "trojan" NAV found, do a Start...Search...Files for
"exploit.htm" and delete it.
http://www3.ca.com/securityadvisor/pest/pest.aspx?id=453088995
If you have all the latest security patches for Windows/IE from Windows
Update, then you really don't have to worry about it. NAV is probably
finding that file in your Temporary Internet Files folder - just empty your
TIF via Tools...Internet Options...General tab before scanning.

As for your other problem, if Ad-Aware, Spybot S&D were run with updated
definitions and didn't find anything, as with CWS, then you'll need further
help....

First, download a winsock repair tool, to have just in case cleaning up
anything found breaks it -

Winsock repair tools:
LSPFix- all versions of Windows http://www.cexx.org/lspfix.zip
Winsock2 Fix- Win98, ME
http://www.bu.edu/pcsc/internetaccess/winsock2fix.html
LavaSoft- all versions of Windows-
http://digital-solutions.co.uk/lavasoft/whndnfix.zip


The problem could be something new that the
spyware cleaners above don't have in their databases yet. In that case....
HijackThis direct download:
http://www.spywareinfo.com/~merijn/files/hijackthis.zip
Tutorial on how to use HijackThis:
http://www.spywareinfo.com/~merijn/htlogtutorial.html
Then post it's output log to the forum here for analysis and feedback by the
parasite experts:
http://www.spywareinfo.com/forums/
Or the other HijackThis Logs forums listed here:
http://www.spywareinfo.com/~merijn/forums.html

An alternate resource for all of this and more:
http://www.aumha.org/secure.htm