IE error when logon as restricted User

[microsoft]

Hi all,

I have set up the windows XP with SP2, I setup a account as Users. I found
that I cannot run the Internet Explorer.
But when I change the user to Administrators, then it can run again.. I have
already off the firewall setting. What should I do ?
I dont want to let the normal to have administrator right, but at least I
should let him can use IE.


regards
davis

 

[Ramesh, MS-MVP]

Hi Davis,

Usually, this problem occurs due to malware browser helper objects (BHO)
installed in the computer. The BHO tries to modify certain system files and
Windows Registry entries that require administrative credentials to access.
From a limited user account, the BHO may not be able to access these files
and registry entries, Internet Explorer stops abruptly.

Run these malware cleaners:

1. Ad-Aware
http://www.lavasoftusa.com

2. SpyBot S&D
http://www.safer-networking.org

3. CWShredder
http://www.intermute.com/spysubtract/cwshredder_download.html

Update 1 & 2 before running a scan.

Clean-up Windows Startup:
http://windowsxp.mvps.org/startup.htm

Then, run a full system virus scan with fully updated definitions. Try Trend
Micro's Sysclean package (free), it's capable of eliminating keyloggers,
trojans etc.

Generic Trojan / Adware Infestation Removal Procedure:
http://www.claymania.com/removal-trojan-adware.html