IE crashes when requesting "Open in New Window"

[Guest]

Just started getting this problem. Often, but not always, when requesting to
open a link in a new window by right-clicking the link and clicking "Open in
New Window", the window will open, I see activity on the telephone
connection, and then IE crashes with the standard crash message: "Internet
Explorer has encountered a problem and needs to close..." The really
interesting thing is that when I say to "Send Error Report", I then get the
following message dialog:
"http://oca.microsoft.com/resredir.a...27388253&LCID=1033&OS=5.1.2600.2.00010300.2.0 Application not found".

This same thing also happens often when I have a pop-up window come up.

I have the pop-up blocker turned on. I have not tried turning it off yet.

I recently did install a small application from CitiCards that allows me to
generate a new virtual account number for use when shopping online, etc. In
order to install it, I had to enable automatic prompting for ActiveX
controls. I installed, then disabled this option. However, I have tried
running with this option both enabled and disabled, and the problem still
occurs. FYI, the virtual account number app does seem to work properly.

I am running Windows XP Home Edition with SP2 installed.

Any ideas what might be the problem here? This problem makes some sites I
use a lot virtually unusable. For instance, just to write this question, I
had to go to another machine because the New Question pop-up window caused IE
to crash!

Thanks,

Joe Zygala

 

[Jan Il]

Hi Joe

The problem is due to some kind of scumware on your system. Try the
following and see if it helps. Even if you have already run some programs,
run them again according to the instructions in the information below to
thoroughly clean you system. Some variants of malware can replicate itself
and return repeatedly if not cleaned properly. It is best to read through
all the information before you start to know before hand what you need to do
and how. Follow all instructions to letter as much as possible. Read all
instructions through to make sure you understand them and have all the
programs downloaded and installed before starting.

WARNING>>>> Backup all documents and files before removing any spyware!!then
you have a hijacker or other malware on your system that is causing this
problem.

Download the following programs. Run all programs in Safe Mode with Hidden
Files enabled:

(NOTE: If you can not download these programs from the Internet, if your PC
has CD read capabilities, go to another computer with CD-ROM burning
capabilities. Create a folder on the hard drive of the other computer called
HOLD, download the programs to that folder, then burn that folder to a CD.
Copy the HOLD folder to your HD and then install the programs from there
and run them. After you have IE access again, update all programs where
possible to get the latest definitions and run them again in Safe Mode to be
sure there are no lingering items on the system.)

Dealing with Unwanted Spyware and Parasites:
http://mvps.org/winhelp2002/unwanted.htm

Most importantly, be sure to run CWShredder, download from here:
http://www.majorgeeks.com/download3019.html
and this program, which searches for hidden .dlls that recreate the malware.
About Buster:
http://www.majorgeeks.com/download4289.html
Then visit these two sites to test for parasites and help basic cleaning:
On-Line Check
http://aumha.org/a/noads.htm
and
Quick-Fix Protocol.
http://aumha.org/a/quickfix.php
Basically, throw everything here at your "infection".

Also download and install HiJackThis -

How to download and install HiJackThis:
http://www.bleepingcomputer.com/forums/topict309.html

Please DO NOT post your log to this newsgroup. It is important that you go
to one of the HiJackThis Support Forums below and allow the experts there
to analyze it for youPlease DO NOT post your log to this newsgroup. It is
important that you go to one of the HiJackThis Support Forums below and
allow the experts there to analyze it for you.

CastleCops HiJackThis Forum
http://castlecops.com/f67-Hijackthis_Spyware_Viruses_Worms_Trojans_Oh_My.html
or Bleeping Computer Forum
http://www.bleepingcomputer.com/forums/forum22.html

to allow the experts there to evaluate your log and advise you of any
necessary steps to clean your system.
(Note: You will have to Register before posting on these Forums. Please
follow all preliminary posting instructions carefully to avoid having your
log deleted or ignored.)

Please post a link to the forum where you post your HJT log back to this
thread so that we can follow your progress there.

CAUTION!!!!! Before you try to remove spyware using any of the programs
below, download a copy of LSPFIX from any of the following sites:
http://www.cexx.org/lspfix.htm
http://www.spychecker.com/program/winsockxpfix.html
(if your OS is Win2k or XP) The process of removing certain malware may kill
your internet connection. If this should occur, this program, LSPFIX, will
enable you to regain your connection.

You should also get a copy of WINSOCKXPFIX available at:
http://www.spychecker.com/program/winsockxpfix.html
and
WinsockXP Fix- WinXP
http://www.spychecker.com/program/winsockxpfix.html
with instructions, at
http://www.iup.edu/house/resnet/winfix.shtm
also….. From LavaSoft- all versions of Windows-
http://digital-solutions.co.uk/lavasoft/whndnfix.zip
(NOTE: It is reported that in XP SP2, the command netsh winsock reset
will fix this problem without the need for these programs.)
or Winsock Fix Utility
http://www.dfwonline.net/files/WinsockFix.zip

Hope this helps

Jan
MS MVP - IE/OE
Smiles are meant to be shared,
that's why they're so contagious.

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