IE Crashes, Sends Error Report... blah blah

[Christie]

I don't know if anyone can really help me on this. My IE
is crashing several times a day. Today so far, it's been
16 times.. sigh. I can barely do anything on it anymore. I
don't think it's a virus because our IT guys keep well on
top of keeping us all updated. It's incredibly
frustrating. I have sent what I believe to be hundreds of
error reports to ms but I never receive anything that can
fix the problem. I'm running 6.0.2800.1106, which I
believe is the most up-to-date version. I've tried
restarting my computer, deleting my cookies & temp files,
clearing history. Nothing works. Any suggestions?

 

[LuckyStrike]

Hello Christie -

First: for the error reports; there is a detail "button" (not really a
button, but a "link") which will say what the error is. Next time, click
that and take note of what the error is. Post it here, up to, but do not
include any of the "registers". MS won't ever "get back to you" with those
error message reports; I don't bother sending it. Your best source for help
is from these Newsgroups. ;-)

Have you tried "repairing" IE? Since you didn't state what version of
Windows you're using, I can only say exactly how to do this for W98se. But
you need to access the IE repair tool.

Start>Run> type: Msinfo32>Tools menu of Msinfo32>Internet Explorer repair
tool> Repair internet explorer. If that doesn't work, you can try going back
to previous version (if XP, there *is* no previous version). If all else
fails, try re-installing IE (with all of the updates).


HTH -

 

[grace45]

Hi ... had similar problem for past few weeks. Start
CLICKING on that "Details" link and document the
application, version and file that the Error Msg is
reporting. In my case it was IE.exe, ver. 6.0.28+,
msvcrt.dll in each case. I ensured my caches were
cleared, deleted cookies, ran spyware cleaning software,
ensured my HD was clear of viruses, etc.

I was not getting any help from an MVP in this newsgroup,
so I paid MS the $35 for incident tech support. I
HEARTILY recommend this option when all else fails. I
learned my problem was a corrupt msvcrt.dll file. This is
was the Error Msg was trying to tell me. By extracting
the CORRECT VERSION replacement msvcrt.dll from my Windows
Update Setup Files folder that is resident on my HD, my
IE "closing" problems went away.

Here is a brief excerpt from my resolution report for my
files:

....
Following is a summary of the key points for your records.

Action:Working with Internet Explorer
Result:
Error:
App Name: IExplore.exe
App Ver : 6.0.2800.1106
Mod Name: msvcrt.dll
Mod Ver : 6.18.293.0
Cause:Corrupt file msvcrt.dll
Resolution:Extracted the file msvcrt.dll from
c:\windows\windows update setup
files folder
....
Your problem may not be EXACTLY the same, but it may be
similar enough for you to try another option at resolution.
If you are an improving novice, as I, I suggest you seek
COMPETENT tech support and pay the $35. If your software
is still in the warranty period, it may not cost you
anything. At least the Tech will guide you through a
troubleshooting session that you can employ on future
problems. That, alone, is worth the $35.

Good Luck!
Pamela