ie closes when opening hotmail inbox email

[dannyg1976]

please lol someone help me.
internet explorer 6 or 7 for some reason when i load hotmail to view my
messages, works fine until i try to open an email and then ie just simply
closes, no warnings, no errors nothing.
as this is a 2 day old install and has no virus's or anything and its been
set up the same way everytime ive reloaded xp, im pretty sure its nothing i
have done.
when i passed my mcse this problem was never mentioned in the course lol.

has anyone out there please got the answer im looking for as im slowly
running out of hair to pull.
tyvm, yours, daniel griffin

 

[PA Bear [MS MVP]]

Windows version? Is the machine fully patched at Windows Update? Does this
behavior persist in IE6 and IE7? What anti-virus application or security
suite is installed? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?

 

[dannyg1976]

windows xp pro sp2, all updated, does it on both on IE 6 and 7, im using
zonealarm security suite but have never had these problems with any other
install before, no other third party firewalls or anti viral or spyware
installed other than zonealarm suite which includes firewall, anti virus and
anti spyware

 

[PA Bear [MS MVP]]

What anti-virus application and third-party firewall (if any) were you using
before you install ZA Security Suite?

Were you running IE6 or IE7 when this problem started? Assuming IE7, was
your anti-virus application, any anti-spyware applications, and/or any
third-party firewalls enabled when you installed IE7? When you uninstalled
IE7?

Have you posted about this in ZA Forums?
http://forums.zonelabs.com/
http://forums.zonelabs.com/zonelabs/board?board.id=Privacy

Please see the links in this related post:
http://forums.zonelabs.com/zonelabs/board/message?board.id=Privacy&message.id=10077

If all else fails:

See if disabling ZA Firewall AND THEN enabling the Windows Firewall corrects
the problem;

Or (1) uninstall ZA Security Suite via Add/Remove Programs & reboot; (2)
IMMEDIATELY enable the Windows Firewall; (3) install another anti-virus
application (e.g., Avast4 Free) and see if the problems persist.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

 

[dannyg1976]

i wasnt using any third party software before this mate as its a brand new
install.
i starting to believe that there maybe a problem with the system folder that
was created during install

 

[PA Bear [MS MVP]]

I asked several other questions, mate. I also posted several suggestions
you might try.

 

[dannyg1976]

ive tried everything you suggested and to no avail, mate. many thanks but i
think ill just reinstall xp again as ive had enough now.
cheers anyway

 

[dannyg1976]

just for future ref, finally sorted the problem with google.
now works fine like it should of from the start, turns out to be a corrupt
file installed from disk in original setup shell file.
heres the fix:::::::::::::::
Repair Internet Explorer - Method 1

1) From the Start menu, select Search, select All Files and Folders.
2) Select More Advanced Options and place a checkmark beside Search Hidden
Files and Folders option.
3) Ensure that Search System Folders and Search Subfolders are also checked.
4) In the All or Part of the File Name box, type ie.inf
5) In the Look In drop-down menu, select C: or the letter of the hard drive
that contains the Windows folder.
6) Click the Search button.
7) In the search results pane, find the ie.inf file located in Windows\Inf
folder.
8) Right click the ie.inf file and click Install on the context menu.
9) Reboot the computer when the file copy process is complete.

Repair Internet Explorer - Method 2

1) From the Start menu, select Run.
In the Open field, type sfc /scannow
2) Select the OK button.
3) Follow the prompts throughout the System File Checker process.
4) Reboot the computer when System File Checker completes.

For more DETAILED explanation of the scannow facility please read this
article: http://www.updatexp.com/scannow-sfc.html

 

[PA Bear [MS MVP]]

For future reference...

1. Required reading IMHO before installing IE7:

Sandi's Installation Tips <= Steps #1-8, #10 & #11; take note of #12, then
STOP!
http://www.ie-vista.com/known_issues.html#pre-install
(ignore any references to Vista)

And I strongly recommend using
http://www.microsoft.com/windows/downloads/ie/getitnow.mspx as the
installation source, not Automatic/Windows Update.

Alternately, use this Direct Download link:
http://www.microsoft.com/downloads/details.aspx?familyid=9ae91ebe-3385-447c-8a30-081805b2f90b

Tip: Save the installer to your desktop, do not Run it.

Make *certain* that you check in at Windows Update immediately after
installing IE7 and install any critical updates offered. If Optional
Updates category offers Root Certificates update, I recommend installing it
to take full advantage of IE7's additional security.

IEBlog : IE7 Installation and Anti-Malware Applications
http://blogs.msdn.com/ie/archive/2006/10/11/IE7-Installation-and-Anti_2D00_Malware-Applications.aspx

What's New in Internet Explorer 7
http://msdn2.microsoft.com/en-us/library/ms649487.aspx

Release Notes
http://msdn2.microsoft.com/en-us/ie/Aa740486.aspx

IEBlog: IE and Windows XP Service Pack 3
http://blogs.msdn.com/ie/archive/2008/05/05/ie-and-xpsp3.aspx

2. Those with IE7-specific questions or comments are asked to post to and
seek support in this newsgroup: microsoft.public.internetexplorer.general

On the web:
http://www.microsoft.com/communitie...?dg=microsoft.public.internetexplorer.general

In your newsreader:
news://msnews.microsoft.com/microsoft.public.internetexplorer.general

--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

 

[dannyg1976]

thats all very well and good, mate, but the problem originated with ie6 from
fresh install and carried over to ie7 and said earlier.
its got nothing to do with updates or anything else.
thank you for your time, but im considering taking a qualification in google
as they obviously have more information than my aquired microsoft mcse
qualification

 

[PA Bear [MS MVP]]

Well, perhaps if you'd told us all the facts in your first post, we may not
have had to do so much guessing.

 

[dannyg1976]

Well, perhaps if you'd told us all the facts in your first post, we may not
have had to do so much guessing.


internet explorer 6 or 7 for some reason when i load hotmail to view my

messages, works fine until i try to open an email and then ie just simply
closes, no warnings, no errors nothing.
as this is a 2 day old install and has no virus's or anything and its been
set up the same way everytime ive reloaded xp, im pretty sure its nothing i
have done.
when i passed my mcse this problem was never mentioned in the course lol.

has anyone out there please got the answer im looking for as im slowly
running out of hair to pull.
tyvm, yours, daniel griffin

HOW MUCH MORE INFO DO YOU NEED LOL, i aint thick, im embaressed to have to
come here and for what? nothing but a jumped up idiot telling me about myself
when lets face it i found the cure myself and you still havent got a clue.
"get off your oh i know so muchidiotic talking down horse" and sleep well
knowing im embaressed to have a microsoft qualification if im to turn out
like you