IE cannot see network connection

[petethebloke]

Here's an odd one....
I've logged into a client's XP machine using MSTSC. They use a
satellite broadband link via a Belkin router. I've tested that Windows
sees the connection OK by opening a Windows Messenger conversation.
I've confirmed that the dial-up connection is disconnected. I've tried
telling IE to detect connections automatically, and I've tried
unticking that box. I've told it to dial only when a network connection
is not present and I've told it never to dial. In other words I've
confirmed in all ways possible that it should use the network and not
the dial-up. I've checked that names resolve, by pinging www.yahoo.com.

I've gone into program control and disabled nearly all the plug-ins,
BHOs etc,

Still... after all that.... even though I'm controlling the box over
the internet, IE refuses to find any webpages.

BTW, it all used to work perfectly - the client doesn't know what
stopped it all of a sudden.

Please help if you can.

Thanks

Pete

 

[petethebloke]

Here's an odd one....
I've logged into a client's XP machine using MSTSC. They use a
satellite broadband link via a Belkin router. I've tested that Windows
sees the connection OK by opening a Windows Messenger conversation.
I've confirmed that the dial-up connection is disconnected. I've tried
telling IE to detect connections automatically, and I've tried
unticking that box. I've told it to dial only when a network connection
is not present and I've told it never to dial. In other words I've
confirmed in all ways possible that it should use the network and not
the dial-up. I've checked that names resolve, by pinging www.yahoo.com.

I've gone into program control and disabled nearly all the plug-ins,
BHOs etc,

Still... after all that.... even though I'm controlling the box over
the internet, IE refuses to find any webpages.

BTW, it all used to work perfectly - the client doesn't know what
stopped it all of a sudden.

Please help if you can.

Thanks

Pete

Update...
If that's not weird enough, I've since used IE to open a ftp site with
no problems, so the issue seems to be restricted to http sites when the
dial-up is disconnected (the client can use the dial-up connection and
view webpages normally).

 

[gerryR]

if you put the IP address in the web browser will it open the site?

try

66.249.93.99

for Google
g

 

[petethebloke]

if you put the IP address in the web browser will it open the site?

Sorry Gerry, should have said, I tried that and it doesn't work either.

Pete

 

[petethebloke]

I keep trying new ideas...
I deleted the dial-up connection but this made no difference.
I'll let you know if I get anywhere.

I'd still be grateful for any new solutions.

Pete