IE 6 won't open

[Barbara]

I tried to open Internet Explorer today and it gave a memory error (I
did not write it down). Then, I tried again and it gives the message
"program needs to close" do you want to send info to Microsoft, etc.
Many times. Tried to use IE Tab within Firefox and get the same error.
Tried to do Windows Update and get the same error.
I know a download patch or patches came through in the past few days
for IE 6 updates.
I have Windows XP SP 3. Anyone have any thoughts or suggestions what
to do other than wait for a subsequent patch?
My computer has been worked on recently and the operating was
"refreshed" whatever that means and all patches applied, so the
operating system should be up-to-date.
I do not have IE 7 or IE 8.
Thanks in advance

Barbara

 

[Barbara]

I tried to open Internet Explorer today and it gave a memory error (I
did not write it down). Then, I tried again and it gives the message
"program needs to close" do you want to send info to Microsoft, etc.
Many times. Tried to use IE Tab within Firefox and get the same error.
Tried to do Windows Update and get the same error.
I know a download patch or patches came through in the past few days
for IE 6 updates.
I have Windows XP SP 3. Anyone have any thoughts or suggestions what
to do other than wait for a subsequent patch?
My computer has been worked on recently and the operating was
"refreshed" whatever that means and all patches applied, so the
operating system should be up-to-date.
I do not have IE 7 or IE 8.
Thanks in advance

Barbara

I went back to the last patch installed a couple days ago (KB977260 -
cumulative IE 6 security patches), uninstalled it, rebooted and IE 6
works again. I hope my many reports to MS of the crashes will let them
know that's a bad one - at least for me.

Barbara

 

[PA Bear [MS MVP]]

[Crosspost to IE General & Windows Update newsgroups]

I went back to the last patch installed a couple days ago (KB977260 -
cumulative IE 6 security patches), uninstalled it, rebooted and IE 6
works again. I hope my many reports to MS of the crashes will let them
know that's a bad one - at least for me.

Barbara, KB972260 (not KB977260) addresses a critical security
vulnerability, one that's being actively exploited as I type this reply.

You do NOT want your computer connected to the internet or any networks with
it and all other critical security updates installed!

What was the problem and who did the work? I suspect your problems have NOT
been resolved and that the same issues were causing the behavior, not having
installed KB972260.

You could always...

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB972260).

LOOK!! => If your problem relates to a Cumulative Security Update for IE
(e.g., KB972260), call the above number and ask to be transferred to the
"Consumer IE queue" (which is 47830).

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.

 

[Barbara]

[Crosspost to IE General & Windows Update newsgroups]

I went back to the last patch installed a couple days ago (KB977260 -
cumulative IE 6 security patches), uninstalled it, rebooted and IE 6
works again. I hope my many reports to MS of the crashes will let them
know that's a bad one - at least for me.

Barbara, KB972260 (not KB977260) addresses a critical security
vulnerability, one that's being actively exploited as I type this reply.

You do NOT want your computer connected to the internet or any networks
with it and all other critical security updates installed!

What was the problem and who did the work? I suspect your problems have
NOT
been resolved and that the same issues were causing the behavior, not
having
installed KB972260.

You could always...

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is
related
to a Security Update and cite the update's KB number (e.g., KB972260).

LOOK!! => If your problem relates to a Cumulative Security Update for IE
(e.g., KB972260), call the above number and ask to be transferred to the
"Consumer IE queue" (which is 47830).

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.

Sorry about the typo in the number. The local computer shop that built
my computer originally did the work on it. I could not write to a CD
with my new DVD/CD writer and they were trying to fix that issue, which
I had reported to Microsoft Technical support, since nothing I did nor
anything they did resolve the problem (recently posted on this list also).
I normally install all the critical updates and did this one when it
popped up. All I know is that I could not open IE 6 today and
uninstalling that patch allowed it to work again.
I will follow-up and report my problem via the links you noted above.
Thanks I had no idea there were such resources available.

Barbara

 

[PA Bear [MS MVP]]

[Crosspost to IE General & Windows Update newsgroups]

On 7/31/2009 2:22 PM Pacific Time, Barbara wrote thusly:
I tried to open Internet Explorer today and it gave a memory error (I
did not write it down). Then, I tried again and it gives the message
"program needs to close" do you want to send info to Microsoft, etc.
Many times. Tried to use IE Tab within Firefox and get the same error.
Tried to do Windows Update and get the same error.
I know a download patch or patches came through in the past few days
for IE 6 updates.
I have Windows XP SP 3. Anyone have any thoughts or suggestions what
to do other than wait for a subsequent patch?
My computer has been worked on recently and the operating was
"refreshed" whatever that means and all patches applied, so the
operating system should be up-to-date.
I do not have IE 7 or IE 8.
Thanks in advance

I went back to the last patch installed a couple days ago (KB977260 -
cumulative IE 6 security patches), uninstalled it, rebooted and IE 6
works again. I hope my many reports to MS of the crashes will let them
know that's a bad one - at least for me.

Barbara, KB972260 (not KB977260) addresses a critical security
vulnerability, one that's being actively exploited as I type this reply.

You do NOT want your computer connected to the internet or any networks
with it and all other critical security updates installed!

My computer has been worked on recently and the operating was
"refreshed" whatever that means...

What was the problem and who did the work? I suspect your problems have
NOT
been resolved and that the same issues were causing the behavior, not
having
installed KB972260.

You could always...

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

For home users, no-charge support is available by calling 1-866-PCSAFETY
in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated
with
security updates. When you call, clearly state that your problem is
related
to a Security Update and cite the update's KB number (e.g., KB972260).

LOOK!! => If your problem relates to a Cumulative Security Update for IE
(e.g., KB972260), call the above number and ask to be transferred to the
"Consumer IE queue" (which is 47830).

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available
through
your usual support contacts.

Sorry about the typo in the number. The local computer shop that built
my computer originally did the work on it. I could not write to a CD
with my new DVD/CD writer and they were trying to fix that issue, which
I had reported to Microsoft Technical support, since nothing I did nor
anything they did resolve the problem (recently posted on this list also).
I normally install all the critical updates and did this one when it
popped up. All I know is that I could not open IE 6 today and
uninstalling that patch allowed it to work again.
I will follow-up and report my problem via the links you noted above.
Thanks I had no idea there were such resources available.

You're welcome, Barbara, and best of luck. I suspect that the shop did NOT
fix the problem and I suspect that only a format & clean install of Windows
will. Good luck.

 

[Barbara]

You're welcome, Barbara, and best of luck. I suspect that the shop did
NOT fix the problem and I suspect that only a format & clean install of
Windows will. Good luck.

PA Bear,
I do appreciate your help and resources I heard back from Microsoft
Customer Service, who suggested that I try to reinstall that patch. I
had already done that first thing this morning and IE 6 is working OK
with the patch, so possibly it was just a bad download, or confusion
with other patches done at the same time. I've also run a full chkdsk
this morning just to be sure the hard drive is OK.

Soapbox: The suggestion to format/clean install on my CD writing problem
is a bit like calling a plumber to fix a leaky faucet and being told to
tear down my house and rebuild it, hoping that will fix the problem. It
probably would but the cost is too great for me to consider.
That was exactly the suggestion the computer shop gave me after they
worked on my computer for a week. They could not figure out why Windows
lost the ability to directly write to the new DVD/CD-RW drive. Nor,
could it write to the old drive they had replaced, that had been working
fine for many years. Nero software was able to create a CD for me, so I
knew the drive itself was OK and I was able to send some pictures to a
friend of her daughter's memorial service (a sad story). That was after
I had already tried what I thought were all the fixes known to mankind.
(I've been in or around the computer business for most of my adult
life and currently manage a group of desktop support IT folks. I'm old
enough to have seen a lot of technology come and go in my 65 years).
It seems that many people around the world have encountered similar
issues with Windows XP forgetting how to write to a CD directly. I've
tried all the "fixes" suggested by Microsoft and others - to no avail,
as did the computer shop.
Other than that, my computer works just great. Rebuilding it from
scratch would cost me a lot of time, money and energy - probably 6
months to reload all my software and get it configured correctly. I
know because that's what it took last time I had a hard drive failure -
even with good backup tapes, it was long arduous process. Not my idea
of fun.
What would be really good customer service is for Microsoft to figure
out a way (or a quick program we could download) that could restore
whatever secret settings are needed to make CDs write directly, since
they are the experts at what is really needed inside the computer to
make that happen.
Climbing down off my soap box... That's my story and I'm sticking
with it.

Again, I very much appreciate your suggestions about how to deal with
the IE 6 patch and the stern warning about the consequences of not
having the patch running They were helpful and I was able to resolve
that issue by trying it again. I have rarely had issues with a regular
patch. I do record (on paper) all changes made to my computer so that
if/when things do go wrong, I can usually backtrack and undo until I
find the culprit. Thanks again

Barbara

 

[PA Bear [MS MVP]]

A clean install, including backing up your personal data & restoring it
afterwards, would've cost you about US$125 - US$150, Barbara.

Without having hands-on access to your computer, my previous suggestion was
pretty much a shot in the dark. But as the tech at the shop told you, a
clean install would have resolved all problems except for failing/worn-out
hardware.

 

[Barbara]

A clean install, including backing up your personal data & restoring it
afterwards, would've cost you about US$125 - US$150, Barbara.

Without having hands-on access to your computer, my previous suggestion
was pretty much a shot in the dark. But as the tech at the shop told
you, a clean install would have resolved all problems except for
failing/worn-out hardware.

< trimmed message >

It's not the data that would be the challenge - it would be reinstalling
and reconfiguring all the software I have. Those don't get loaded back
so easily.

Barbara

 

[PA Bear [MS MVP]]

Which is why you save the installation CDs.

< trimmed message >

It's not the data that would be the challenge - it would be reinstalling
and reconfiguring all the software I have. Those don't get loaded back
so easily.

Barbara

 

[Barbara]

Which is why you save the installation CDs.

Yes, I have all of them As well as records of all my serial numbers,
etc.