IE 6 Will not open inside specific User Profile

[Guest]

I have a client that is running Windows XP Home SP1 on a Dell system. She
has the Welcome page turned on and there are 2 users on it. Beginning
several weeks ago, she has been unable to open Internet Explorer 6. She
first noticed this when trying to open links from emails she received. I
confirmed that IE fails to open whether you click a link or the IE icon.

Her system had run for weeks without an antivirus solution. When I started
looking at the system, I noticed that I could not open IE, Task Manager, or
Regedit. I restarted WinXP in Safe Mode and searched regedit for any strange
parameters. I found an entry for Syswin.exe in the
HKLM-Software-Microsoft-Windows-CurrentVersion-Run. After removing this
entry, I was able to restart WinXP and start Task Manager and Regedit.
However, I could not run IE. I installed Norton Antivirus 2005 but was
unable to register it because whenever I tried to register it, it could not
start IE. I ran Norton & Spybot. Some viruses were found & cleaned and
several spyware entries were found & cleaned.

After spending hours looking at registry entries and searching the net, I
logged out of the main user and logged into a secondary user. From within
the secondary user, I am able to open IE without issue. I've tried comparing
Internet settings between the 2 users and they appear to be the same. From
here, I was able to register Norton Antivirus.

I upgraded Win XP SP 1 to SP 2. I've reset the IP stack and the Winsock
stack but still cannot start IE. When I try to start it then look in Task
Manager, I don't find any entries for IE.

If anyone has any clue as to what might be causing this, please let me know!
You can reach me here or call me, 818-720-8944. The customer is desparate
to fix this as she uses her email for business and receives numerous items
with IE hyperlinks. The only thing I have not yet tried is to reinstall
WinXP or upgrade it t XP Pro. I assumed that if IE works in one profile but
not the other, it's not the XP installation that's bad.

Please help... anything will be appreciated!

Thanks,

Clem Patafio

 

[Margaret]

Hi there,


Open Windows Explorer and click on Tools | Folder Options | File Types, then
scroll down to URL:Hypertext Transfer Protocol. Click Advanced or Edit,
whatever the choice is there. You want to Edit the Open action for this file
type. The values should read as follows:

application:
"C:\Program Files\Internet Explorer\iexplore.exe" -nohome
(edit the path to your installation of IE as necessary)

DDE:
#1: "%1",,-1,0,,,,
#2: IExplore
#3: <blank>
#4: WWW_OpenURL

Also see the following MS Knowledge Base articles:

Internet Shortcuts in Outlook Express Do Not Start Web Browser
http://support.microsoft.com/support/kb/articles/q177/0/54.asp

Nothing Happens When You Click a Link in Outlook Express [Q176581]
http://support.microsoft.com/support/kb/articles/Q176/5/81.asp

Q260238 - OLEXP: Hyperlinks in Outlook Express May Not Be Active:
http://support.microsoft.com/support/kb/articles/Q260/2/38.ASP

OLEXP: "Send To" and E-mail Links Do Not Work w. Outlook Express:
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q306098

You Cannot Open New Internet Explorer Window or Nothing Happens After You
Click a Link
http://support.microsoft.com/default.aspx?scid=KB;EN-US;281679

 

[Guest]

Thanks Margaret,

As soon as I can get back to the customer location, I'll check this out. In
the meantime, are these settings for IE global (all users) or user-specific?
I only ask because, as you'll recall from my post, their are 2 users on this
computer. The primary user is having this problem, while the second user is
not having this problem. In addition, the problem is not only affecting
hyperlinks in emails, it's a general IE problem. I cannot start IE (for the
first user) no matter how I try to start it. It does not matter if I double
click the IE icon on the desktop, in the All Programs list or the actual
executable. If I do any of this while logged in as the first user, IE will
not launch. If I do any of this while logged in as the second user, IE works
just fine.

Thanks again for your help!

Clem Patafio

Hi there,


Open Windows Explorer and click on Tools | Folder Options | File Types, then
scroll down to URL:Hypertext Transfer Protocol. Click Advanced or Edit,
whatever the choice is there. You want to Edit the Open action for this file
type. The values should read as follows:

application:
"C:\Program Files\Internet Explorer\iexplore.exe" -nohome
(edit the path to your installation of IE as necessary)

DDE:
#1: "%1",,-1,0,,,,
#2: IExplore
#3: <blank>
#4: WWW_OpenURL

Also see the following MS Knowledge Base articles:

Internet Shortcuts in Outlook Express Do Not Start Web Browser
http://support.microsoft.com/support/kb/articles/q177/0/54.asp

Nothing Happens When You Click a Link in Outlook Express [Q176581]
http://support.microsoft.com/support/kb/articles/Q176/5/81.asp

Q260238 - OLEXP: Hyperlinks in Outlook Express May Not Be Active:
http://support.microsoft.com/support/kb/articles/Q260/2/38.ASP

OLEXP: "Send To" and E-mail Links Do Not Work w. Outlook Express:
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q306098

You Cannot Open New Internet Explorer Window or Nothing Happens After You
Click a Link
http://support.microsoft.com/default.aspx?scid=KB;EN-US;281679
--
Margaret
MSMVP
Please post all followup questions/replies to the newsgroup

I have a client that is running Windows XP Home SP1 on a Dell system. She
has the Welcome page turned on and there are 2 users on it. Beginning
several weeks ago, she has been unable to open Internet Explorer 6. She
first noticed this when trying to open links from emails she received. I
confirmed that IE fails to open whether you click a link or the IE icon.

Her system had run for weeks without an antivirus solution. When I
started
looking at the system, I noticed that I could not open IE, Task Manager,
or
Regedit. I restarted WinXP in Safe Mode and searched regedit for any
strange
parameters. I found an entry for Syswin.exe in the
HKLM-Software-Microsoft-Windows-CurrentVersion-Run. After removing this
entry, I was able to restart WinXP and start Task Manager and Regedit.
However, I could not run IE. I installed Norton Antivirus 2005 but was
unable to register it because whenever I tried to register it, it could
not
start IE. I ran Norton & Spybot. Some viruses were found & cleaned and
several spyware entries were found & cleaned.

After spending hours looking at registry entries and searching the net, I
logged out of the main user and logged into a secondary user. From within
the secondary user, I am able to open IE without issue. I've tried
comparing
Internet settings between the 2 users and they appear to be the same.
From
here, I was able to register Norton Antivirus.

I upgraded Win XP SP 1 to SP 2. I've reset the IP stack and the Winsock
stack but still cannot start IE. When I try to start it then look in Task
Manager, I don't find any entries for IE.

If anyone has any clue as to what might be causing this, please let me
know!
You can reach me here or call me, 818-720-8944. The customer is desparate
to fix this as she uses her email for business and receives numerous items
with IE hyperlinks. The only thing I have not yet tried is to reinstall
WinXP or upgrade it t XP Pro. I assumed that if IE works in one profile
but
not the other, it's not the XP installation that's bad.

Please help... anything will be appreciated!

Thanks,

Clem Patafio