Hi Karla
Sorry to get back to you so late, but, I've been trying to do some research
on this too.
You said that this started when you upgraded to the IE6 SP1. This is not an
unknown situation to happen, among others, sometimes.
I'm going to take this in steps, and you will have to "borrow" another
computer with CD burning capabilities in order to get the files you might
need to do those in Step 2.
Please don't do the uninstall/reinstall until you have a) tried Step 1.; and
b) reviewed the information in Step 2. Uninstalling and reinstalling IE6
SP1 can sometimes cause some pretty hairy problems if not done properly.
So....let's start:
Step 1. Repair Internet Explorer
This will perform a repair of your IE and perhaps repair any missing or
damaged files or connections causing the problem. This one you can do from
your own PC. You may have said which version of Windows you have, but, I
can't find it, so, I'm going to provide for XP as well. If you don't need
the XP, delete it so you won't get confused. You should also print out
these instructions to have handy. You will not be able to keep your
newsreader open while performing the tasks. If you need help, or are not
sure at any time, post back with questions or reports.
Be sure that your AV and firewall is disabled before starting:
1. Close all Internet windows and programs, then the Click the Start tab
on the bottom task bar.
2. Click Settings
3. Click Control Panel
4. Click on Add/Remove Programs
5. Find and highlight your IE version in the list
6. Click the Add/Remove tab on the dialog box under the window
7. When the Wizard window opens you should see a Repair Internet Explorer
8. Click the radio button or box next to it, then click OK
9. Let it run the repair
10. Reboot you computer
or......
Be sure that your AV and firewall is disabled:
Method 2 in this article works on earlier versions of Windows.
How to Reinstall or Repair Internet Explorer and Outlook Express in Windows
XP
http://support.microsoft.com/?kbid=318378
or.................
If you have not already done so, then you might try a repair of IE6 as
follows:
http://support.microsoft.com/defaul...port/kb/articles/Q194/1/77.asp&NoWebContent=1
or
http://snipurl.com/6s3r
For XP Repair of IE - Courtesy of Robert Aldwinckle
XP users who have installed IE6sp1 before upgrading to XPsp1
will have setupwbv.dll and will be able to do a repair using
rundll32 setupwbv.dll,IE6Maintenance
Otherwise, they have to use
sfc /scannow
etc., or reinstall IE6 (Ref: KB318378)
or......................
Courtesy of Jim Byrd:
There is no direct Repair function for IE6 in XP. Here are some
alternatives:
1. With XP you need to go to Start|Run and type "sfc /scannow" (without the
quotes and notice the space between the c and the /.) Have your XP CD handy
and be prepared to go get a cup of coffee - it takes a while. This will do
the same thing as Repair IE6 for XP but a lot more, that is find any corrupt
system files and replace them. It does not, however, re-register the
various software components (except possibly the ones it replaces?) AFAIK.
Be aware that under certain circumstances (Win2k before SP4 - see mskb
814510,
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q814510) sfc
can erroneously overwrite (restore over) previously installed files from
certain "hotfixes" which will then need to be re-installed. To check for
this, after running sfc, open a Cmd window and enter "qfecheck /v /l:c:\"
(without the quotes). If you don't have qfecheck installed, it can be
obtained for XP here:
http://www.microsoft.com/downloads/release.asp?ReleaseID=35468 and for
Win2k, obtain qfecheck here:
http://www.microsoft.com/downloads/release.asp?ReleaseID=35470
2. Another alternative that works on Win2k and may or may not work on XP
(but probably does - I've heard both stories), for just IE6 repair if you
don't have IE6 listed in Add-Remove Programs, then in Start|Run then enter
"rundll32 setupwbv.dll,IE6Maintenance"
without the quotes, exactly as shown, and select the appropriate entry.
3. If you find that you need to do a re-install of IE6 then you can
consider the following, I can't verify this for XP (I'm Win2k - it works
there, and I've had good reports from XP users), but you might want to give
it a try at your own risk. Again, enter this at Start|Run without the
quotes and be careful about the spacing:
"rundll32.exe setupapi,InstallHinfSection DefaultInstall 132
C:\windows\inf\ie.inf"
4. Lastly, here is a link to a MSKB article about re-installing IE6/OE6:
How to Reinstall or Repair Internet Explorer and Outlook Express in Windows
XP (Q318378)
http://support.microsoft.com/?id=kb;en-us;Q318378
or................
Courtesy of Robert Aldwinckle
Here is a more recent suggestion I have been giving to XP users
who want to try some repair procedures.
<TITLE>831429 - Windows XP stops responding when you download updates from
Windows Update</TITLE>
<
http://support.microsoft.com/default.aspx?scid=kb;en-us;831429 >
It is actually a more comprehensive set of re-registrations than an
IE Repair with the default FixIE.inf would do for either NT5.
Although they are listed specifically for W2K they should apply
equally to XP.
====================================
Step 2. IE Install/Uninstall Procedures
If you can not download these programs from the Internet, if your PC
has CD read capabilities, go to another computer with CD-ROM burning
capabilities. Create a folder on the hard drive of the other computer called
HOLD, download the programs to that folder, then burn that folder to a CD.
Copy the HOLD folder to your HD and then install the programs from there
and run them.
How Do I Install/Uninstall IE?
http://www.btinternet.com/~winnoel/ReInIE.htm
Problems reinstalling IE 6 Q831167
http://support.microsoft.com/?kbid=831167
For IE6 SP1..................
IE SP1 - How to Install
http://www.microsoft.com/windows/ie/downloads/critical/ie6sp1/default.asp
IE6 SP1 Cumlulative Patch:
MS04-013 (837009) Cumulative Security Update for Outlook Express
http://www.microsoft.com/technet/security/Bulletin/MS04-013.mspx
Security Update Replacement: This bulletin replaces MS03-014: Cumulative
Update for Outlook Express, and any prior Cumulative Security Update for
Outlook Express
Hoping this will help.
Jan