IE 6 Freezes accessing windowupdates

[Guest]

When accessing the windowsupdate page, IE6 recently started to freeze up.
When I look at the processes, it is using no CPU. The only way out is to
click on the end button. I have tried restoring to an earlier date. If I try
to re-install, I receive the message another version was not totally
installed must reboot. However, rebooting does nothing to help this
situation. I have run virus scan, spyware, etc. and nothing appears out of
order.

 

[PA Bear]

Windows version?

 

[Frank Saunders, MS-MVP IE/OE]

When accessing the windowsupdate page, IE6 recently started to freeze up.
When I look at the processes, it is using no CPU. The only way out is to
click on the end button. I have tried restoring to an earlier date. If I
try
to re-install, I receive the message another version was not totally
installed must reboot. However, rebooting does nothing to help this
situation. I have run virus scan, spyware, etc. and nothing appears out of
order.

Windows Update Fails:
Click on START and the RUN put in each line seen below and clicked on
OK. (do each one line at a time)
REGSVR32 C:\WINDOWS\System32\wuapi.dll
REGSVR32 C:\WINDOWS\System32\wuaueng.dll
REGSVR32 C:\WINDOWS\System32\atl.dll
REGSVR32 C:\WINDOWS\System32\wucltui.dll
REGSVR32 C:\WINDOWS\System32\wups.dll
Disable your anti-virus when obtaining the updates.
Make sure that your firewall is allowing the connection to Windows Update .
This would be on ports 80 and 443.
http://v4.windowsupdate.microsoft.com/en/default.asp
If no joy - http://v4.windowsupdate.microsoft.com/troubleshoot/
Windows Update Checklist
http://www3.telus.net/dandemar/updtcl.htm
This newsgroup is read by MS staff:
news://msnews.microsoft.com/microsoft.public.windowsupdate
WinXP:
You receive error message 0x80070003 when you try to update Windows from the
Windows Update Web site:
http://support.microsoft.com/kb/836949
Cannot gain access to Windows Update site:
http://support.microsoft.com/kb/836987

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup only. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com./athome/security/protect/default.aspx
http://defendingyourmachine.blogspot.com/

 

[Guest]

Tried everything you suggested and not ov it worked. My next step I guess and
don't want to will be reload everything from scratch.

 

[Guest]

Windows XP Pro running SP2. I have done everything that i can find and
suggested. I guess the next step will be back up and reload from scratch.
Unless somone has a solution that works.

A side thing that I have is one solution states to delete IE6 using the ADD
program funtion. Problem with that is, there is no reference to IE.

The odd part is windowupdates is the only URL that freezes. The Office
updates, other downloads, work.

 

[PA Bear]

Dealing with Trojans & Hijackware (Do parts A and B):

A. Removing Trojans and Trojanware with Sysclean

Create a new folder named Sysclean (e.g., C:\Program files\Sysclean or just
a desktop folder). Download 'Sysclean.com' from
http://www.trendmicro.com/download/dcs.asp to this folder. Download the
latest 'Controlled Pattern File' zip (e.g., lpt123.zip) from
http://www.trendmicro.com/download/pattern.asp and extract its contents to
the same folder; see the Readme text file for instructions.

Delete Temporary Internet Files (IE Tools>Internet Options>General)
accepting the option to delete all offline content. Reboot and delete
contents of TEMP folders and Recycle Bin.

Close all running programs including your anti-virus application, go
offline, and run Sysclean. For best results, do nothing with the machine
until the scan completes.

If the scan shows any infections in System Restore files:

(1) create a new Restore Point (Start>Programs>Accessories>System
Tools>System Restore), then

(2) delete all but the most recent Restore Point
(Start>Programs>Accessories>System Tools>Disk Cleanup>More options [tab]).

Afterwards, update your own anti-virus application and perform another full
system scan.

B. Hijackware

Help with Hijackware (all are MS MVP sites)
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/Darnit.htm
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine.blogspot.com/

Run the following tools in this order with nothing else running in
background:

1. CWShredder v2.13 (choose Fix, not Scan)

2. Ad-Aware SE (Reconfigure per http://aumha.net/viewtopic.php?t=5877; Fix
all found)

3. OPTIONAL: Spybot (RTFM; Immunize first and then scan; Generally, fix
everything in red)

Important: You must seek updates for Ad-Aware and Spybot before each and
every use, even "right out of the box". But even they can't catch
everything, 24/7.

When all else fails, HijackThis
(http://aumha.net/downloads/hijackthis.zip) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware. **Post
your log to http://forums.spywareinfo.com/,
http://castlecops.com/forum67.html or http://aumha.net/viewforum.php?f=30
for expert analysis, not here.**

[Alternate download pages for many of the above tools may be found at
http://aumha.org/a/parasite.htm.]

So How Did I Get Infected Anyway?
http://boards.cexx.org/viewtopic.php?t=957