IE 6 crashes at random

[Guest]

I'm running XP and have IE6 installed. I also have the firewall enabled.

For some weeks now, IE has been crashing. Sometimes it lasts an hour before
crashing, often just a few minutes. It hangs my entire system so I have to
reboot. There is no error message.

I've used aggressive software to track down spyware, viruses and other
nasties, but my system appears to be clean.

I've tried disabling the firewall.

I've installed all available updates for XP and my graphics etc.

I've read other posts and typed in the dll commands in Run.

I've tried scannow in Run.

The problem is as bad as ever. My system only crashes when IE6 is running,
never at other times.

I'd be very grateful for any suggestions. Thank you.

 

[Jan Il]

Hi Pamela

Try the following and see if it helps:

Internet Explorer closes unexpectedly:
http://inetexplorer.mvps.org/answers_5.htm#shuts_down

....this might also be of help:

Internet Explorer freezes
http://inetexplorer.mvps.org/answers3.htm#freezing

Hope this helps

Jan
Smiles are meant to be shared,
that's why they're so contagious.

Replies are posted only to the newsgroup for the benefit or other readers.
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[Guest]

Thanks very much Jan. I've followed those links and tried their suggestions,
but sadly I'm still having the problem.

Pamela

 

[Frank Saunders, MS-MVP, IE/OE]

First eliminate any spyware.
What You Should Know About Spyware
http://www.microsoft.com/athome/security/spyware/devioussoftware.mspx

CAUTION!!!!! Removing some spyware can damage the Winsock stact. Before
you try to remove spyware using any of these programs , download a copy of
LSP-Fix - a free program to repair damaged Winsock 2 stacks (all Windows
versions)
http://www.cexx.org/lspfix.htm
Winsockfix for W95, W98, ME, NT, 2000, XP
http://www.tacktech.com/pub/winsockfix/WinsockFix.zip
Directions here: http://www.tacktech.com/display.cfm?ttid=257
WinXP:
Get WinSockxpFix
http://www.spychecker.com/program/winsockxpfix.html
How to Reset Internet Protocol (TCP/IP) in Windows XP
http://support.microsoft.com/kb/299357
In WinXP SP2: You can fix Winsock by going to Start | Run and typing
CMD
In the command window type
netsh winsock reset

See
Dealing with Unwanted Malware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm

Note that AdAware and SpyBot S & D will each catch some things the other
won't. Also, each needs to be updated with the program's update function
before every use, even when just downloaded. There's also a lot more to do
than just those two programs. CWShredder is also available here:
http://www.intermute.com/products/cwshredder
**Post your HijackThis log to
http://forums.spywareinfo.com/
http://forums.tomcoyote.org/
http://castlecops.com/forum67.html
http://www.wilderssecurity.com/ or the Spyware forum at
http://forum.aumha.org/viewforum.php?f=30 for expert analysis, not here.**
Alternative download pages for Ad-Aware, Spybot, HijackThis and CWShredder
may be found on this page:
http://aumha.org/a/parasite.htm.

See this link for information about malware:
http://arstechnica.com/articles/paedia/malware.ars

If nothing there helps, please post back to this thread.

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com/security/protect/

 

[Guest]

Thank you very much Frank. I must admit, I suspect spyware or malware may be
at the bottom of this. I just don't seem to be able to track down the rogue.
I've tried a number of spyware programmes, including Spybot, Adaware, the MS
beta prog, CWShredder etc. Only the MS beta turned up any results - an 18+
site had put some spyware on my PC. I should say - I had NOT heard of that
site, still less visited it lol. Anyway, I cleaned that. I tried Hijack,
which produced a nice long list, but I am reasonably sure that the items on
the list were legitimate.

The problem is still ongoing unfortunately and I'm running out of ideas.

Pamela

 

[Frank Saunders, MS-MVP IE/OE]

Thank you very much Frank. I must admit, I suspect spyware or malware may
be
at the bottom of this. I just don't seem to be able to track down the
rogue.
I've tried a number of spyware programmes, including Spybot, Adaware, the
MS
beta prog, CWShredder etc. Only the MS beta turned up any results - an
18+
site had put some spyware on my PC. I should say - I had NOT heard of
that
site, still less visited it lol. Anyway, I cleaned that. I tried Hijack,
which produced a nice long list, but I am reasonably sure that the items
on
the list were legitimate.

The problem is still ongoing unfortunately and I'm running out of ideas.

Pamela

Go to: http://mvps.org/winhelp2002/unwanted.htm
Download "Hijack This!" [freeware]

Unzip, double-click "HijackThis.exe" and Press "Scan".

When the scan is finished, the "Scan" button will change into a "Save Log"
button.
Click: "Save Log" (generates: "hijackthis.log")

Next, go to the below location:
http://forums.spywareinfo.com/

Sign in, go to the "Malware Removal" section.
Press "New Topic" and post a description of your symptoms. If they need to
see your log they will ask for it.

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup only. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com./athome/security/protect/default.aspx
http://defendingyourmachine.blogspot.com/