IE 6.0 Corruption

T

Tom

Two weeks ago, without any prior difficulties my browser
stopped loading properly.

It would take a full minute to load a page and subsequent
searches took as long.

I've noticed that other users have experience the "same"
problem, including the cpu operating at 100%, with messages
on the Task Manager ("TM") that the program was not
responding. Later, the page would finally load and the TM
would indicate that the program was "running."

I've uninstalled and reinstalled IE 6.0 to no avail.

I presented this problem to Dell Support and they could not
fix the problem. IE will run normally when I boot up in the
"safe" mode, but not in the normal mode.

It seems that something attacked the computer. My
anti-virus software did not protect against nor detect any
virus.

Does anyone know what is going on. How can we raise this to
Microsoft for action?

Thank you for your time.
 
F

Frank Saunders, MS-MVP IE/OE

Tom said:
Two weeks ago, without any prior difficulties my browser
stopped loading properly.

It would take a full minute to load a page and subsequent
searches took as long.

I've noticed that other users have experience the "same"
problem, including the cpu operating at 100%, with messages
on the Task Manager ("TM") that the program was not
responding. Later, the page would finally load and the TM
would indicate that the program was "running."

I've uninstalled and reinstalled IE 6.0 to no avail.

I presented this problem to Dell Support and they could not
fix the problem. IE will run normally when I boot up in the
"safe" mode, but not in the normal mode.

It seems that something attacked the computer. My
anti-virus software did not protect against nor detect any
virus.

Does anyone know what is going on. How can we raise this to
Microsoft for action?

Thank you for your time.
Click to expand...

First eliminate any scumware.
See
Dealing with Unwanted Spyware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm

Note that AdAware and SpyBot S & D will each catch some things the other
won't. Also, each need to be updated before every use, even when just
downloaded. There's also a lot more to do than just those two programs.

If trying everything at that site does not fix the problem please post back
in the same thread.

--
Frank Saunders, MS-MVP IE/OE
http://www.fjsmjs.com
Reply to Newsgroup. I won't answer email
Protect Your PC
http://www.microsoft.com/security/protect/
 
T

Tom

-----Original Message-----


First eliminate any scumware.
See
Dealing with Unwanted Spyware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm

Note that AdAware and SpyBot S & D will each catch some things the other
won't. Also, each need to be updated before every use, even when just
downloaded. There's also a lot more to do than just those two programs.

If trying everything at that site does not fix the problem please post back
in the same thread.

--
Frank Saunders, MS-MVP IE/OE
http://www.fjsmjs.com
Reply to Newsgroup. I won't answer email
Protect Your PC
http://www.microsoft.com/security/protect/

.
Hi,
Click to expand...

I posted an earlier report about my IE 6.0 suddenly
functioning very slowly...60 seconds or better to load and
the same with subsequent pages.

I have uninstalled and reinstalled ie6.0, performed a
system repair, run SpyBot and Ad-aware and finally ran
HijackThis with the following results: (Please review and
assist)

Logfile of HijackThis v1.97.7
Scan saved at 10:32:55 PM, on 1/8/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Nhksrv.exe
C:\WINDOWS\System32\CTsvcCDA.EXE
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\system32\fxssvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Creative\ShareDLL\CtNotify.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\printray.exe
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mm_tray.exe
C:\PROGRA~1\LEXMAR~1\ACMonitor_X83.exe
C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X83.exe
C:\WINDOWS\DELLMMKB.EXE
C:\Program Files\Adaptec\Easy CD Creator
5\DirectCD\DirectCD.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\System32\ctfmon.exe
C:\WINDOWS\System32\RUNDLL32.EXE
C:\WINDOWS\System32\devldr32.exe
C:\Program Files\Creative\ShareDLL\MediaDet.Exe
C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
C:\Palm\HOTSYNC.EXE
C:\Program Files\Netropa\OSD.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\PROGRA~1\Netscape\Netscape\Netscp.exe
C:\unzipped\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet
Explorer\Main,Default_Page_URL = http://www.dellnet.com/
R1 -
HKCU\Software\Microsoft\Windows\CurrentVersion\Internet
Settings,ProxyServer = http=:
R1 -
HKCU\Software\Microsoft\Windows\CurrentVersion\Internet
Settings,ProxyOverride = 127.0.0.1
N3 - Netscape 7: user_pref("browser.search.defaultengine",
"engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csearchplugins%5CSBWeb_01.src");
(C:\Documents and Settings\Thomas\Application
Data\Mozilla\Profiles\default\whjgc8cr.slt\prefs.js)
O2 - BHO: (no name) -
{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program
Files\Adobe\Acrobat 5.0\Acrobat\ActiveX\AcroIEHelper.ocx
O2 - BHO: NAV Helper -
{BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program
Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) -
{EE392A64-F30B-47C8-A363-CDA1CEC7DC1B} - c:\SEARCH~1\bar.dll
O2 - BHO: (no name) -
{FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program
Files\Microsoft Money\System\mnyviewer.dll
O3 - Toolbar: Norton AntiVirus -
{42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program
Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio -
{8E718888-423F-11D2-876E-00A0C9082467} -
C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [Disc Detector] C:\Program
Files\Creative\ShareDLL\CtNotify.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program
Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [PrinTray]
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\printray.exe
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE
C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [MoneyStartUp10.0] "C:\Program
Files\Microsoft Money\System\Activation.exe"
O4 - HKLM\..\Run: [MMTray] C:\Program
Files\MusicMatch\MusicMatch Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [Lexmark X83 Button Monitor]
C:\PROGRA~1\LEXMAR~1\ACMonitor_X83.exe
O4 - HKLM\..\Run: [Lexmark X83 Button Manager]
C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X83.exe
O4 - HKLM\..\Run: [DellTouch] C:\WINDOWS\DELLMMKB.EXE
O4 - HKLM\..\Run: [AHQInit] C:\Program
Files\Creative\SBLive\Program\AHQInit.exe
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program
Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKCU\..\Run: [SpyKiller] C:\Program
Files\SpyKiller\spykiller.exe /startup
O4 - HKCU\..\Run: [MSMSGS] "C:\Program
Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [MoneyAgent] ""C:\Program Files\Microsoft
Money\System\Money Express.exe""
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [NvMediaCenter] RUNDLL32.EXE
C:\WINDOWS\System32\NVMCTRAY.DLL,NvTaskbarInit
O4 - HKCU\..\Run: [Mozilla Quick Launch] "C:\Program
Files\Netscape\Netscape\Netscp.exe" -turbo
O4 - Startup: Infotriever.lnk = C:\Program
Files\Infotriever\Agent\infoclient.exe
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program
Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
O4 - Global Startup: Camio Viewer 2000.lnk = C:\Program
Files\Sierra Imaging\Image Expert 2000\IXApplet.exe
O4 - Global Startup: HotSync Manager.lnk = C:\Palm\HOTSYNC.EXE
O4 - Global Startup: Microsoft Office.lnk = C:\Program
Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: PowerReg Scheduler.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program
Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel -
res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: MoneySide (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet
Explorer\Plugins\NPDocBox.dll
O16 - DPF: {02BED220-FBC7-4392-93A2-3A50B056F78E} -
http://down.plaxo.com/down/release/instub.cab
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B}
(QuickTime Object) -
http://www.apple.com/qtactivex/qtplugin.cab
O16 - DPF: {0D6451B3-FDDA-11D3-BFEC-00D0B725EB0B} (Yahoo!
Vision) - http://download.yahoo.com/dl/fv/yv.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000}
(Shockwave ActiveX Control) -
http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
O16 - DPF: {19E28AFC-EAE3-4CE5-AC83-2407B42F57C9}
(MSSecurityAdvisor Class) -
http://protect.microsoft.com/security/protect/WSA/shared/cab/x86/MSSecAdv...cab?1064257582859
O16 - DPF: {205FF73B-CA67-11D5-99DD-444553540000} (CInstall
Class) - http://www.arbot.com/unclaimedfunds.org/Install.cab
O16 - DPF: {2B96D5CC-C5B5-49A5-A69D-CC0A30F9028C}
(MiniBugTransporterX Class) -
http://download.weatherbug.com/minibug/tricklers/AWS/MiniBugTransporter.cab?rand=200341110
O16 - DPF: {36E4E9BC-4D0C-41B4-90C9-37AFDBFAAD3C}
(InforbitHelper Class) -
http://download.infotriever.com/bin/ifhelper.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} -
http://a1540.g.akamai.net/7/1540/52...pple.com/borris/us/win/QuickTimeInstaller.exe
O16 - DPF: {597C45C2-2D39-11D5-8D53-0050048383FE}
(OPUCatalog Class) -
http://office.microsoft.com/productupdates/content/opuc.cab
O16 - DPF: {9DBAFCCF-592F-FFFF-FFFF-00608CEC297C} -
http://download.weatherbug.com/minibug/tricklers/AWS/minibuginstaller.cab?rand=200321723
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update
Class) -
http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37641.4878587963
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000}
(Shockwave Flash Object) -
http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {DF6A0F17-0B1E-11D4-829D-00C04F6843FE}
(Microsoft Office Tools on the Web Control) -
http://officeupdate.microsoft.com/TemplateGallery/downloads/outc.cab
O17 -
HKLM\System\CCS\Services\Tcpip\..\{B4986AF9-DB52-4CEF-90FD-5042E8ADC13C}:
NameServer = 216.228.2.148,216.228.2.120

Thank you!!!
..
 
F

Frank Saunders, MS-MVP IE/OE

Tom said:
I posted an earlier report about my IE 6.0 suddenly
functioning very slowly...60 seconds or better to load and
the same with subsequent pages.

I have uninstalled and reinstalled ie6.0, performed a
system repair, run SpyBot and Ad-aware and finally ran
HijackThis with the following results: (Please review and
assist)

Thank you!!!
.
Click to expand...

Please post your HijackThis log in the proper forum.

Also see
http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/2004010810205113

--
Frank Saunders, MS-MVP IE/OE
http://www.fjsmjs.com
Reply to Newsgroup. I won't answer email
Protect Your PC
http://www.microsoft.com/security/protect/
 

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