Identity Switch Cancelled

[Ross Asbill]

Everytime I start Outlook I get an error popup that
says. "Identity Switch Canceled. The current identity
could not be changed because one of the applications was
unable to switch. Close any open dialog boxes in other
applications before trying again."

I found this Knowledge Base Article but i cant figure out
what they are wanting me to do???

Please Help here is KB Microsoft Knowledge Base Article -
224463

 

[Jocelyn Fiorello [MVP - Outlook]]

Ross, this newsgroup is for support of Outlook
97/98/2000/2002/2003(beta) from the Office suite of products. Outlook
Express is actually a separate program despite the similar name. For
help with your OE questions, try an OE newsgroup such as
microsoft.public.windows.inetexplorer.ie6_outlookexpress (for OE 6), or
an OE help website such as http://insideOE.tomsterdam.com. If you're
accessing the Microsoft newsgroups through the MS Product Support
Services "Community Newsgroups" web interface, you can find the Outlook
Express 6 group mentioned above under Internet Technologies, then
Internet Explorer 6.0 (just click the Outlook Express link). Good luck!

--
Jocelyn Fiorello
MVP - Outlook

*** Replies sent to my e-mail address will probably not be answered --
please reply only to the newsgroup to preserve the message thread. ***

 

[Ross Asbill]

The problem i am having is with Outlook XP 2002.
although this KB article is about outlook express, it
describes my problem perfectly. I couldnt find anything
about this happening in Outlook XP. What do I do?

-----Original Message-----
Ross, this newsgroup is for support of Outlook
97/98/2000/2002/2003(beta) from the Office suite of products. Outlook
Express is actually a separate program despite the similar name. For
help with your OE questions, try an OE newsgroup such as
microsoft.public.windows.inetexplorer.ie6_outlookexpress (for OE 6), or
an OE help website such as

http://insideOE.tomsterdam.com. If you're

 

[Jocelyn Fiorello [MVP - Outlook]]

It's odd that you would get a message about an "Identity" switch when
using Outlook 2002 because Outlook doesn't use the term "Identity" at
all. Did you attempt to uninstall Outlook Express at some point?
Outlook shares some DLLs with OE so if the OE installation is damaged,
it could cause problems in Outlook as well.

--
Jocelyn Fiorello
MVP - Outlook

*** Replies sent to my e-mail address will probably not be answered --
please reply only to the newsgroup to preserve the message thread. ***