I want to leave a copy of the message on the server

[Jopee]

I have 3 accounts set up in Outlook 2003. 2 of these are to enable us two
send from 2 different email addresses and one if to send mail out via a
different server. If I tick the box to leave a copy on the server in my
default account it doesn't leave a message on the server but puts 2 copies in
my inbox. If I tick the same box on all 3 accounts I end up with three copies
in my inbox and one on the server. Is there any way I can prevent the
triplicate copies in my inbox?

 

[Milly Staples [MVP - Outlook]]

Do you have any rules moving or copying messages? Have you added "stop processing more rules" to each?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Jopee asked:

| I have 3 accounts set up in Outlook 2003. 2 of these are to enable us
| two send from 2 different email addresses and one if to send mail out
| via a different server. If I tick the box to leave a copy on the
| server in my default account it doesn't leave a message on the server
| but puts 2 copies in my inbox. If I tick the same box on all 3
| accounts I end up with three copies in my inbox and one on the
| server. Is there any way I can prevent the triplicate copies in my
| inbox?

 

[Jopee]

I haven't set anything up in rules, just 3 different email accounts under the
tools email account option and I'm convinced that this is what is stopping me
froml eaving it on the server without getting triplicates in my inbox. 2 of
the accounts for my husband and my email addresses and the third is because I
don't seem to be able to send thropugh outlook from my parents broadband
provider unless I have an account going out through that provider's server.

 

[Brian Tillman]

I have 3 accounts set up in Outlook 2003. 2 of these are to enable us
two send from 2 different email addresses and one if to send mail out
via a different server. If I tick the box to leave a copy on the
server in my default account it doesn't leave a message on the server
but puts 2 copies in my inbox. If I tick the same box on all 3
accounts I end up with three copies in my inbox and one on the
server. Is there any way I can prevent the triplicate copies in my
inbox?

My suspicion is that at least two of the accounts are actually aliases of
one another - you use the same username/password in the account properties.
Would you verify that?

 

[Jopee]

Two of the accounts are different email addresses for myself and my husband
so all the meails come in to the same outlook inbox. The third one is my
email address again but with a different outgoing mail server so that we can
send from outlook using my parents broadband. They do all use the same user
name & password.

 

[Brian Tillman]

Two of the accounts are different email addresses for myself and my
husband so all the meails come in to the same outlook inbox. The
third one is my email address again but with a different outgoing
mail server so that we can send from outlook using my parents
broadband. They do all use the same user name & password.

If the incoming server is the same for more than one account and the two
accounts use the same username and password to log into the mail server,
then they're not really separate addresses and Outlook has no way to
distinguish between then when downloading. When you perform a send/receive,
Outlook will attempt parallel connections for your mail accounts and if two
are accessing the same mailbox for receiving, then it's a crap-shoot as to
which account will actually download a particular message. Thus, even when
a message is addressed to one address, the account for the other may
download it first so that when you reply, it uses the second account for the
reply, sinc that's really the account that downloaded the message.

There are things you can do to mitigate the issue, but the best solution is
to make sure each account downloads from a distinct mailbox and that the
mail addresses aren't aliases of each other.

 

[Jopee]

Ok so I've created a new mail box for my husband and his mail is going there
and outlook is picking it up from there which gets rid of half the
duplicates. The others are caused because we have found that when at my
parents I can't send from outlook unless it goes out through their service
providers outgoing mail server rather than ours. This means having two
accounts within outlook , one to send from when at home and one to send from
when at the parents. I now understand that each one goes in and picks up mail
every time I send/receive. Is there any way round this or is my only option
to use webmail when at their house?

 

[Brian Tillman]

Ok so I've created a new mail box for my husband and his mail is
going there and outlook is picking it up from there which gets rid of
half the duplicates. The others are caused because we have found that
when at my parents I can't send from outlook unless it goes out
through their service providers outgoing mail server rather than
ours. This means having two accounts within outlook , one to send
from when at home and one to send from when at the parents. I now
understand that each one goes in and picks up mail every time I
send/receive. Is there any way round this or is my only option to use
webmail when at their house?

Well, you can certainly use webmail, but you can also modify the
Send/Receive group the second account is in so that it can only send. While
viewing Inbox, press Alt-Ctrl-S. Select the Send/Receive group containing
the account for your parent's house (probably "All Accounts") and click
Change. Select the account in the pane on the left side of the dialogue,
then uncheck the box for receiving that you'll see toward the top.