I get UNABLE TO OPEN FILE when clicking Business Contact

[Guest]

When I click on a business contact, or try to set up a new contact, I get
message "Business Contact Manager unable to open this form. What do I need
to do to fix this problem?

 

[Guest]

Have you tried clearing the forms cache?

http://support.microsoft.com/kb/836558/en-us

 

[Guest]

Tried clearing cache but the problem continues. What I am trying to open is
the standared business contact form

 

[Guest]

You may want to try a reinstall of BCM and then patch it up to the current
update. The office repair might work as well.

 

[Guest]

I am not familiar with office repair.

I also have Clickstream on my system to monitor my Office usage. It has
caused other problems, could Clickstream be causing this?

 

[Guest]

I am not familiar with Clickstream so I can't anwer that. The repair utility
is an option when you load the office install if it recognizes that it is
already installed.

 

[Guest]

I reinstalled BCM but this is what happened.

1. I can no longer find the contacts I had listed.
2. I still cannot open a contact form even when setting up a new one. This
is the same in Account Manager.

 

[Guest]

You should be able to reattach your database via the data files management in
the control panel under mail.

It may be time for a support call to Microsoft on this one.

 

[Guest]

Thanks for trying. I paid $35 and am turning the issue over to Microsoft
technicians. I find it hard to believe they will charge me for this.

Good luck to you and thanks,

Bill Young