I can't retrieve my e-mail with outlook

[Mario]

when I logon thru outlook I get an erroe message that
says

The connection to the server has failed. Account: 'mail',
Server: 'mail', Protocol: POP3, Port: 110, Secure(SSL):
No, Socket Error: 10061, Error Number: 0x800CCC0E

What does that mean? I called my internet provider and
they said something is blocking port 110. The prolem is
with outlook not them. what do I do?

 

[Lanwench [MVP - Exchange]]

Is "mail" the real name of your server?
Can you ping the server name from a command prompt?
Also in a command prompt, can you telnet to it on port 110?

telnet servername 110 <enter>

Did you double check your server names with your ISP?

 

[Sherry]

"Lanwench [MVP - Exchange]"

Is "mail" the real name of your server?
Can you ping the server name from a command prompt?
Also in a command prompt, can you telnet to it on port 110?

telnet servername 110 <enter>

Did you double check your server names with your ISP?

OK - my outside reps can't get on Outlook either... I had a laptop I could
connect here to test... and can't ping server.

What next?

Thanks,
Sherry

 

[*Vanguard*]

"Lanwench [MVP - Exchange]"

Is "mail" the real name of your server?
Can you ping the server name from a command prompt?
Also in a command prompt, can you telnet to it on port 110?

telnet servername 110 <enter>

Did you double check your server names with your ISP?

OK - my outside reps can't get on Outlook either... I had a laptop I
could connect here to test... and can't ping server.

What next?

Thanks,
Sherry

So now Mario is Sherry? Or is Sherry trying to hijack Mario's thread?

 

[*Vanguard*]

when I logon thru outlook I get an erroe message that
says

The connection to the server has failed. Account: 'mail',
Server: 'mail', Protocol: POP3, Port: 110, Secure(SSL):
No, Socket Error: 10061, Error Number: 0x800CCC0E

What does that mean? I called my internet provider and
they said something is blocking port 110. The prolem is
with outlook not them. what do I do?

Are you running a software firewall? Do you use a router that
incorporates a firewall?

 

[Sherry]

"Lanwench [MVP - Exchange]"

Is "mail" the real name of your server?
Can you ping the server name from a command prompt?
Also in a command prompt, can you telnet to it on port 110?

telnet servername 110 <enter>

Did you double check your server names with your ISP?

Mario wrote:
when I logon thru outlook I get an erroe message that
says

The connection to the server has failed. Account: 'mail',
Server: 'mail', Protocol: POP3, Port: 110, Secure(SSL):
No, Socket Error: 10061, Error Number: 0x800CCC0E

What does that mean? I called my internet provider and
they said something is blocking port 110. The prolem is
with outlook not them. what do I do?

OK - my outside reps can't get on Outlook either... I had a laptop I
could connect here to test... and can't ping server.

What next?

Thanks,
Sherry

So now Mario is Sherry? Or is Sherry trying to hijack Mario's thread?

No - sorry - just that Mario's problem was so similar & I had posted my own
question. I thought by answering me, you would help him, too. Bad form, I
guess. Again, my apologies.

Sherry

 

[*Vanguard*]

No - sorry - just that Mario's problem was so similar & I had posted
my own question. I thought by answering me, you would help him, too.
Bad form, I guess. Again, my apologies.

Sherry

But then you didn't even bother to mention if you did indeed try
Lanwench's suggestions. No point in profferring more suggestions unless
you at least tried or rejected those already provided.

By the way, is the superfluous signature something that you add or does
it get added by your e-mail provider (which would then presumably be a
freebie service so they can advertise via a promotional signature)? The
sig is superfluous because recipients won't trust what you claim,
anyway. They'll have to use their own updated anti-virus software to
check any of your attachments. Or maybe this is the price to use the
freebie AVG anti-virus program. Boy, that sucks. Sure makes your
e-mails degrade from professional to peurile.

 

[Sherry]

But then you didn't even bother to mention if you did indeed try
Lanwench's suggestions. No point in profferring more suggestions unless
you at least tried or rejected those already provided.

By the way, is the superfluous signature something that you add or does
it get added by your e-mail provider (which would then presumably be a
freebie service so they can advertise via a promotional signature)? The
sig is superfluous because recipients won't trust what you claim,
anyway. They'll have to use their own updated anti-virus software to
check any of your attachments. Or maybe this is the price to use the
freebie AVG anti-virus program. Boy, that sucks. Sure makes your
e-mails degrade from professional to peurile.

(I think I got rid of that footer from AVG)

I actually did try both ping & telnet & no response from server... I also
checked "host" file to make sure IP address & server name, domain name was
still in there. It was.

Oddly, too, it "looks" like the name is resolved in the properties of
Outlook (name is underlined) - but it can't find exchange server.

 

[*Vanguard*]

(I think I got rid of that footer from AVG)

I actually did try both ping & telnet & no response from server... I
also checked "host" file to make sure IP address & server name,
domain name was still in there. It was.

Oddly, too, it "looks" like the name is resolved in the properties of
Outlook (name is underlined) - but it can't find exchange server.

If ping doesn't work it is because that host is unreachable or the
provider disabled ping. If you mention what is the IP name for the mail
servers then I could try to ping to them. I could also try telnetting
to them (I don't need an account as all I would be testing is that the
server establishes a session and not that I can use it). You could also
use traceroute (tracert.exe) to see that a route exists between you and
your mail servers. When you ping or traceroute, does it resolve the IP
name to the IP address okay? If you do an "nslookup <servername>", does
it report the IP address for that server's IP name? Firewalls, routers,
and anti-virus software can also get in the way.

Alternatively, you can go to www.samspade.org and
http://www.infosyssec.com/infosyssec/ipsectools.htm to use their tools
to ping and traceroute along a different route to the mail servers than
you use.