I can't get windows XP to shut down my computer

[Guest]

Hi,
I am having trouble getting windowsXP to shut down my
computer. I go to start shut off my computer and then hit
shut down and it will go into the shut down mode, but
instead of shutting down it will just restart my computer.
If anyone has any ideas I would greatly appreciate any
help.
Thank you, Jerry

 

[randwulf57]

"Windows XP Shutdown Troubleshooter"
http://www.aumha.org/win5/a/shtdwnxp.htm

 

[Will Denny]

Hi Jerry

For shutdown/restart problems, please have a look at MVP Jim Eshelman's web site:

http://aumha.org/win5/a/shtdwnxp.htm
http://aumha.org/win5/a/tshoot.htm

--

Will Denny
MS-MVP Windows - Shell/User


| Hi,
| I am having trouble getting windowsXP to shut down my
| computer. I go to start shut off my computer and then hit
| shut down and it will go into the shut down mode, but
| instead of shutting down it will just restart my computer.
| If anyone has any ideas I would greatly appreciate any
| help.
| Thank you, Jerry

 

[Harish.G [MSFT]]

Hi,

I have two knowledge base articles which helps trouble shooting problems
with Windows XP shutdown problems. Have a look at the following links.

Resources to Help Troubleshoot Shutdown Problems in Windows XP.
http://support.microsoft.com/?id=308029

Support WebCast: Microsoft Windows XP: Troubleshooting Startup and Shutdown
Problems.
http://support.microsoft.com/?id=326841


Hope it helps!

Harish.G

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Alex Nichol]

I am having trouble getting windowsXP to shut down my
computer. I go to start shut off my computer and then hit
shut down and it will go into the shut down mode, but
instead of shutting down it will just restart my computer.

You have something that is crashing on being asked to close - and the
system's 'automatically restart' is cutting in. Turn this off: in
Control Panel - System - Advanced, click Settings in the Startup and
Recovery section. There uncheck 'automatically restart'. You can also
usefully change the 'write debugging information' to (none) unless you
are actively needing a dump for debugging something. You may now get a
Blue screen failure instead, but at least will get some guidance as to
what is happening