I can't get my Dell PC windows xp to start up correctly.

[Ms.Super.Jessica]

I recently bought a new camera, and my computer was working perfectly
no issues. When I tried to install the software, I got a blue screen
which explained there was some kind of error and of course I don't know
what it said (I forgot lol) Anyways I restarted my computer and did a
system restore which brought it back up just fine.

I figured I had did something wrong in trying to install the camera
software I had bought. So I decided to retry and do it correctly.
Unfortunately, it so did not work, and my computer gave me the blue
screen again explaining the error and possible causes. I turned the
computer off and the turned it back on. Now my computer was running as
slow as a slug and will not pass the login screen to even get to the
troubleshooting. I tried sytem restore (which will not complete), safe
mode (which will not completely start up, and I do not know what else
to try now. I can't even get it to the desktop.

Is my computer not fixable lol? Please help if you can I'd appreciate
it.

 

[JC_101]

Just to start things off.. have you tried a "last known good
configuration"?

please refer here >>> http://support.microsoft.com/kb/307852 <<<

as far as the software, I wouldn't use it now. If you just have to
have it, contact the camera company and tell them of your problem.

 

[NewScience]

The first time the system blue screen'd, you said 'I forgot what it said,
lol'.

So know that you have tried to install it again, and received the blue
screen, I assuming you did write down what it said, correct?

 

[Gerry Cornell]

Disable automatic restart on system failure. This should help by
allowing time to write down the STOP code properly. Keep pressing
the F8 key during StartUp and select option - Disable automatic
restart on system failure.

Do not re-enable automatic restart on system failure until you have
resolved the problem. Check for variants of the Stop Error message.

Do you have a Windows XP CD or a Restore CD?

What is the make and model of your computer?

There will also be Error Reports in Event Viewer. Please post copies.

You can access Event Viewer by selecting Start, Administrative Tools,
Event Viewer. When researching the meaning of the error, information
regarding Event ID, Source and Description are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;308427&Product=winxp

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Double click the button and close Event
Viewer. Now start your message (email) and do a paste into the body of
the message. This will paste the info from the Event Viewer Error Report
complete with links into the message. Make sure this is the first paste
after exiting from Event Viewer.

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
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