I can't chat on Yahoo Canada and Yahoo Mexico

[Guest]

I'm using a brand new laptop with Windows XP SP2.
With my former computers when I wanted to chat I just needed to sign in to
the Yahoo Canada and the applet loaded fast and only the first time it
prompted me to download a file. I did not have to install a VM.
With the new computer, I sign in to the website and the following message
shows up:
"Unable to load applet
You may need to download an updated version of the Microsoft VM from
www.microsoft.com/java"
I logged on into this site, I updated my java sun microsystem to version
1.5.0 but it did not work. I have uninstalled and installed the java software
but it has not worked either. Besides, it's never prompted me to download
the yahoo file.

 

[Peter]

Anything here help? http://help.yahoo.com/help/ca/chat/cjava/cjava-12.html
It says something about trying HTML chat if you are behind a firewall.

 

[Don Varnau]

Hi,
Test your Java VM at http://www.java.com/en/download/help/testvm.xml or
http://javatester.org/ If it's not working at those sites, take a look at
pop-up blockers and other third party (security) programs that are running.
A number of security programs can be configured to block scripts, scripting,
active content.

You might also try:
Go to Internet Options> Security> Internet Zone, set it to Default.

Or, try the Internet Options> Security settings at
http://mvps.org/winhelp2002/restricted.htm#Setting

Clear the IE cache. IE> Tools> Internet Options> General> Delete
files (and delete offline content when that dialog pops up) It's often
recommended that the TIF folder be kept at about 50 MB (Settings.)

Browse to [C:\WINDOWS\Downloaded Program Files] Switch to Details view and
remove any objects which show as damaged.

Go to Control Panel> Java and make sure that Sun Java is the default JRE fir
IE.

Hope this helps,
Don
[MS MVP- IE/OE]


"Jorge Martinez" wrote in message
news:[email protected]...

 

[Guest]

I've read all the info besides and it's not worked.

 

[Guest]

Hi there,

I've tried all the suggestion you wrote. It's not working yet.

Hi,
Test your Java VM at http://www.java.com/en/download/help/testvm.xml or
http://javatester.org/ If it's not working at those sites, take a look at
pop-up blockers and other third party (security) programs that are running.
A number of security programs can be configured to block scripts, scripting,
active content.

You might also try:
Go to Internet Options> Security> Internet Zone, set it to Default.

Or, try the Internet Options> Security settings at
http://mvps.org/winhelp2002/restricted.htm#Setting

Clear the IE cache. IE> Tools> Internet Options> General> Delete
files (and delete offline content when that dialog pops up) It's often
recommended that the TIF folder be kept at about 50 MB (Settings.)

Browse to [C:\WINDOWS\Downloaded Program Files] Switch to Details view and
remove any objects which show as damaged.

Go to Control Panel> Java and make sure that Sun Java is the default JRE fir
IE.

Hope this helps,
Don
[MS MVP- IE/OE]


"Jorge Martinez" wrote in message

I'm using a brand new laptop with Windows XP SP2.
With my former computers when I wanted to chat I just needed to sign in to
the Yahoo Canada and the applet loaded fast and only the first time it
prompted me to download a file. I did not have to install a VM.
With the new computer, I sign in to the website and the following message
shows up:
"Unable to load applet
You may need to download an updated version of the Microsoft VM from
www.microsoft.com/java"
I logged on into this site, I updated my java sun microsystem to version
1.5.0 but it did not work. I have uninstalled and installed the java software
but it has not worked either. Besides, it's never prompted me to download
the yahoo file.