HTML Links in email won't open in ANY browser window

[David Reed]

Good Morning,

Has anyone experienced a problem when clicking hyperlinks in an email, they
won't open?

I haven't figured out what's doing that...but if I email one of my users a
hyperlink http://www.cnn.com (or any hyperlink for that matter) when she
clicks it, nothing happens. But if she opens IE and types the same URL, the
site opens right up.

I recently reloaded this computer for this user, with Win2k Pro SP4, MS
Office 2k SP3, IE 6 SP1, in an Active Directory domain with Exchange 2000
Server.

Anyone have any ideas?

David

 

[Herb Martin]

What email program?

I had this problem in Outlook once (probably Outlook 2000) -- and no
one seemed to have any idea how to fix it.

Then someone suggested checking my MS WORD settings -- no way, I
though. I never use Word for editing emails, and there should have been
NO cross influence.

Guess what.... I had set Word to stop it from (inadvertently) opening URLs
when I was working with documents.

Even though I was NOT using Word (purposely or directly) with Outlook that
was the solution.

 

[Jim Byrd]

Hi David - Go to Start|Run and enter "regsvr32 urlmon.dll" (without the
quotes). After you get a Success message, re-boot. If that doesn't work,
then check out the following article and do the additional steps outlined
there:

You Cannot Open New Internet Explorer Window or Nothing Happens After You
Click a Link
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q281679



--
Please respond in the same thread.
Regards, Jim Byrd, MS-MVP



In

 

[David Reed]

HAHA! Here I was trying to include all the details, and I overlooked that
one!

Outlook 2000 in Corporate or Workgroup mode, off an Exchange 2000 Server.


I'll check your suggestion. At this point, my user has Word installed, but
I don't believe it is configured as the HTML editor, though I will check
that. Her problem is that the hyperlink doesn't open in any way, in any
program. (Word, IE, etc).

I've printed off and am also going to try:

KB329925 (for OL2002)
KB280917 (for OL2002)
KB258164 (for OL97)
KB258166 (for OL2000)
KB329912 (for OL2000)
KB225007 (for OL2000)

The MS Support site is a great tool to have, but so unwielding it's almost
impossible to find what you need, even when you KNOW it's there because
you've seen it before. (I've had that experience many times...but NOT with
this issue, which is a new problem I've never seen before)

Thanks again!

David

 

[David Reed]

Hi Jim,

This solution fixed it...

Okay, here's the embarassing part...I knew this solution already! If you
read my last post in this thread, to another user, I said:

"The MS Support site is a great tool to have, but so unwielding it's almost
impossible to find what you need, even when you KNOW it's there because
you've seen it before. (I've had that experience many times...but NOT with
this issue, which is a new problem I've never seen before)"

The problem I was mentioning was IE browser windows not opening, or rather,
opening blank, when a user clicked a hyperlink already in IE 6.0 (a custom
package created with the IEAK 6). After literally many hours trying to
find the problem, I found MS KB 281679, which perfectly described the
problem and the resolution. And it worked like a charm. So when it
happened again to another user a few months later, I knew the problem, I
just had to find the resolution again, so I could do it again.
Unfortunately, it took me literally several hours to find that KB article
again, because it was so tricky to get the right results when doing a search
on the MS Support site.

And then when you suggested that solution, I went "OMG...I never even
thought of that"...because I was thinking it was an Outlook problem, not an
IE problem.

Thanks for your suggestions, all of you! Got this one resolved in short
order, and she (my user) thinks I'm a hero. <LOL>

David

 

[Herb Martin]

I'll check your suggestion. At this point, my user has Word installed,
but

I don't believe it is configured as the HTML editor, though I will check
that. Her problem is that the hyperlink doesn't open in any way, in any
program. (Word, IE, etc).

Note that I was definitely NOT using Word as the editor (which made me
doubt the solution) but I was desperate so I tried the idea anyway.

Disabling this in Word, disabled links in Outlook.

As to "no programs" -- re-installing (uninstall/install) IE fixed a similar
one
for me one time.

I didn't suggest this because you said explicitly from within an email
program....

 

[Herb Martin]

"The MS Support site is a great tool to have, but so unwielding it's
almost

impossible to find what you need, even when you KNOW it's there because
you've seen it before. (I've had that experience many times...but NOT with
this issue, which is a new problem I've never seen before)"

How I search Microsoft (really good stuff <grin>):

Google (yes google):

[ searchTerm1 "search string * quotes" site:microsoft.com ]

(The * represents ANY words and doesn't count in the term limit -- 10 last I
checked.)

Ok, not that cool but here is one that finds Microsoft "stuff" that might
not be AT
Microsoft, using he Google "special Microsoft collection":

[ searchTerm1 term2a | term2b microsoft: ]

Or just for PowerPoints (related to Windows 2003):

[ searchTerm1 term2a 2003 site:microsoft.com filetypept ]

I haven't actually done a search AT Microsoft in over a month.

Learned almost all of this from the O'Reilly Google Hacks book -- and there
are almost a hundred more cool hacks.

 

[David Reed]

Hi Herb,

Thanks a bunch, I'll be sure to check it out.

David

"The MS Support site is a great tool to have, but so unwielding it's almost
impossible to find what you need, even when you KNOW it's there because
you've seen it before. (I've had that experience many times...but NOT with
this issue, which is a new problem I've never seen before)"

How I search Microsoft (really good stuff <grin>):

Google (yes google):

[ searchTerm1 "search string * quotes" site:microsoft.com ]

(The * represents ANY words and doesn't count in the term limit -- 10 last I
checked.)

Ok, not that cool but here is one that finds Microsoft "stuff" that might
not be AT
Microsoft, using he Google "special Microsoft collection":

[ searchTerm1 term2a | term2b microsoft: ]

Or just for PowerPoints (related to Windows 2003):

[ searchTerm1 term2a 2003 site:microsoft.com filetypept ]

I haven't actually done a search AT Microsoft in over a month.

Learned almost all of this from the O'Reilly Google Hacks book -- and there
are almost a hundred more cool hacks.