Html emails not printing problem

[John]

Hi

Outlook 2003 with Exchange 2003. My problem is that the Outlook 2003 does
not print html emails. It prints plain text emails fine. In an html email if
I click on printer icon, nothing happens. If I select File->Print menu the
print dialog does not appear. I am using IE6. I have tried the following so
far without luck;

- Remove any additional software that I can think of in case it was
interfering.
- Scanned the pc using Trend's online HouseCall anti-virus/spyware program
and removed some minor spyware.
- Installed IE7 but at start-up it comes up with title 'Customise your
settings' but the page appears completely blank and so I can not progress
further. So eventually I removed IE7 and went back to IE6 which at least
allows me to browse.
- Reset browser settings.

What more can I do?

Many Thanks

Regards

 

[Diane Poremsky]

did you run detect and repair (on Outlook's Help menu)?
do you have all the latest window updates?

 

[John]

Hi

Thanks. Detect and repair did not help. I tried windows update but it does
not work and gets stuck at "Windows Update is downloading and installing the
updated software". Then nothing happens.

Thanks again.

Regards

 

[Diane Poremsky]

that error is probably related.... if it does this after a recent reboot,
you'll need to fix the update problem. Unfortunately I don't know what might
fix that - you'll need to check with windows update experts.