Html attachments and a little red cross

[Max Findlay]

When using IE, I am suddenly (and out of the blue) getting a little red cross
instead of a picture in html attachments -- how can I correct this ? Thanks
very much. Max

 

[PA Bear [MS MVP]]

Please state your full Windows version (e.g., WinXP SP3; Win2K SP4) when
posting to this newsgroup.

Are you accessing your mail via the account's webmail page or in a Mail
Client (e.g., Outlook Express)?

Is it a Hotmail account?

Are you seeing these red X's anywhere else (e.g., on a webpage instead of
the expected picture/graphic)?

 

[Max Findlay]

Hi. I'm using Windows XP Professional SP3. I access my email via Outlook
mainly. I have a Hotmail account but I use this only as an emergency back-up
email contact point and it's not really relevant here.

Re your last question. What's happening is this. I am sent an electronic
newsletter as an html attachment to an email. I save the html attachment to
my hard disk. I then open that html in IE 7 via File / Open. Until today, the
html file opened up in IE with the masthead (which, of course, is essentially
a picture) clearly and prominently visible at the top. Now, all I get is a
little red cross in the top left hand corner of the screen instead of the
masthead. To start with, I thought it was just the latest html file that had
gone wrong somehow but I have now tried the five most recent html file
attachments (all of which I know once opened normally -- ie showing the
masthead -- in IE 7). In every case, there is now a little red cross in top
left hand corner. I don't know how to get my masthead back. Any help would be
most gratefully received. Thanks you

Max

 

[PA Bear [MS MVP]]

May we assume you've been running IE7 in WinXP SP3 for quite some time or
did you just install IE7?

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)? Are any of these newly-installed
applications?

Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when you bought it)?

Do you see this in older/previous versions of the attachment that you'd also
saved to your HDD or just the new(er) one(s)?

Are you connected to the internet when you encounter this behavior?

If you open the attachment, not the saved file, do you see the same
behavior?

If you forward the email & attachment to yourself and then save the
forwarded attachment to your HDD, do you see the same behavior?

Pictures are not displayed on Web sites in Internet Explorer:
http://support.microsoft.com/kb/283807

1. Try deleting Temporary Internet Files: IE Tools | Internet Options |
General | Browsing history | Delete | ...

2. IE Tools | Internet Options | General | Browsing history | Settings |
Check for new versions of stored pages: Does temporarily changing this
setting to NEVER make any difference when viewing the saved files?

Also see http://www.oehelp.com/noimg.aspx (ignore the reference to OE)

 

[maxfindlay]

Hi. This is a very helpful reply: thank you. I've tried everything you
mention / list here but sadly none of it makes any difference. I've even
tried it all on two other PCs (both forwarding and transferring the relevant
html files to the two other machines). In both instances, the results have
been the same: ie you can't see the masthead / jpeg picture. I then had a
thought. Forgive my abysmal ignorance but is it possible that the publishers
sending me the html file have, at their end, deleted / corrupted the jpeg
image file so that it's nothing to do with my PC that I can't see the
masthead: it's all down to something that's changed / gone wrong at their
end. Is that a possibility, do you think?

Regards

Max

 

[PA Bear [MS MVP]]

Max, you've not answered any of my questions. That being said, it's
certainly possible that the images are no longer available and/or that the
sender did not intend for the HTML attachment to be saved & accessed as a
local file.

 

[maxfindlay]

I'm sorry: i wasn't meaning to be rude by not answering your questions. It
was just that the non-availability / corruption of the images idea suddenly
jumped out at me.

The answers to your questions are as follows:

(1) Yes I've been running IE7 in WinXP SP3 for quite some time.
(2) Re antivirus software, I'm running AVG free antivirus software which I
keep up to date. On top of that, I use the Windows Firewall and Defender.
(3) I had a McAfee application already installed when I got this PC last
year but I've always hated McAfee (it clashes with loads of things) and
promptly uninstalled it once the (very brief) trial period ended. Between
that unistallation and now, I've been able to see these html mastheads fine.
(4) I now see the little red cross even in older html attachments.
Previously I could see the masthead picture fine.
(5) I've tried being online and offline when opening up the html
attachments. In both instances I now get the little red cross
(6) If I open the attachment rather than the saved file, I still only get
the little red cross
(7) If I forward the email and attachment to myself and then save the
forwarded attachment to my HDD, I stil get the little red cross rather than a
picture.

Any further ideas would be very welcome.

Kind regards

Max

 

[PA Bear [MS MVP]]

Are you seeing a red X instead of images anywhere other than these specific
attachments or saved files (e.g., on a webpage; in a RichText email that
includes embedded graphics)?

Have you worked your way through all of the Resolutions in
http://support.microsoft.com/kb/283807 as well as
http://www.oehelp.com/noimg.aspx ?

Are you running AVG Free v8.5?

After you uninstalled the McAfee application, did you also download/run the
McAfee Consumer Products Removal Tool?

 

[jbbicko]

Hi, turn off your firewall, it worked for me.