HP ScanJet 4c

[tk]

I have an HP ScanJet 4c scanner that will sometimes scan 1 image and
then the bulb will stay lit and won't scan any more. (the PC has Windows
XP). It will also disappear out of device manager and I will have to
scan for hardware changes to get it back. It worked fine up until a
couple of days ago. I have installed the SCSI card and scanner on
another PC and it scanned fine. I have run system file check to make
sure the Windows system files are intact, I have uninstalled and
reinstalled the scanner also. Any ideas on what to try next?

Thanks

 

[old jon]

I have an HP ScanJet 4c scanner that will sometimes scan 1 image and then
the bulb will stay lit and won't scan any more. (the PC has Windows XP). It
will also disappear out of device manager and I will have to scan for
hardware changes to get it back. It worked fine up until a couple of days
ago. I have installed the SCSI card and scanner on another PC and it
scanned fine. I have run system file check to make sure the Windows system
files are intact, I have uninstalled and reinstalled the scanner also. Any
ideas on what to try next?

Thanks

Check in your Event Viewer to see if any errors\warnings show up. If they
do, it will point you in the right direction. Right click My
Computer\Manage\Event viewer.
best wishes..OJ