HP PSC 2410 all-in-one won't install

[BobV]

I am trying to install a new HP PSC 2410 all in one unit
on my system with no luck. HP support had me try a bunch
of stuff,then said it was an OS problem. When I try to
install the new unit, my system detects new hardward and
then reboots without installing the the hardware or
finishing the software. I have tested the usb cable and
inputs with another scanner and they work fine.I replaced
the all in one, but still have the same problem. Any
ideas?

 

[Carey Frisch [MVP]]

You must install the HP software first before connecting
the HP PSC 2410 to your computer. Read and follow
the HP installation procedure:
http://h10025.www1.hp.com/ewfrf/wc/...en&cc=us&dlc=en&os=228&softwareitem=oj-6817-6

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect Your PC!
http://www.microsoft.com/athome/security/protect/default.aspx

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:

| I am trying to install a new HP PSC 2410 all in one unit
| on my system with no luck. HP support had me try a bunch
| of stuff,then said it was an OS problem. When I try to
| install the new unit, my system detects new hardward and
| then reboots without installing the the hardware or
| finishing the software. I have tested the usb cable and
| inputs with another scanner and they work fine.I replaced
| the all in one, but still have the same problem. Any
| ideas?