HP LaserJet 1100

[Optiker]

My faithful LaserJet 1100 is still printing great, but recently has started
pulling more than one sheet of paper through at a time so that we need to
hand-feed individual sheets. We have a fairly long document to print
multiple copies soon, and I'm trying to get it feeding properly again. I
have the same printer at work, and it is still working great, but the one at
home shows amost 22,000 pages, so maybe rightfully can be expected to have
some problems.

I know that for ink jet printers, HP had a kit of some kind to clean the
rollers. However, I've never seen any posts about this printer, or about any
laser printer doing this, so don't know if it applies. I have taken out and
cleaned the cam-like rubber roller, but that didn't seem to make a
difference. I have been unable to figure out how to remove the case to get
into the area where the paper feeds to do a good cleaning there. I did clean
it as best I could reaching down into the 1/2" or so wide slot, but it
continuies to grab more than one sheet.

Any suggestions?

optiker

 

[leo]

My faithful LaserJet 1100 is still printing great, but recently has started
pulling more than one sheet of paper through at a time so that we need to
hand-feed individual sheets. We have a fairly long document to print
multiple copies soon, and I'm trying to get it feeding properly again. I
have the same printer at work, and it is still working great, but the one at
home shows amost 22,000 pages, so maybe rightfully can be expected to have
some problems.

I know that for ink jet printers, HP had a kit of some kind to clean the
rollers. However, I've never seen any posts about this printer, or about any
laser printer doing this, so don't know if it applies. I have taken out and
cleaned the cam-like rubber roller, but that didn't seem to make a
difference. I have been unable to figure out how to remove the case to get
into the area where the paper feeds to do a good cleaning there. I did clean
it as best I could reaching down into the 1/2" or so wide slot, but it
continuies to grab more than one sheet.

Any suggestions?

optiker

HP has a repair kit. Check with them.

 

[FF]

All top feed printers have this problem, and the kit from HP sucks!
(why do you think its free?)
Go to http://www.fixyourownprinter.com and get the kit they sell.

FF



->->> My faithful LaserJet 1100 is still printing great, but recently
has
->started
->> pulling more than one sheet of paper through at a time so that we
need to
->> hand-feed individual sheets. We have a fairly long document to
print
->> multiple copies soon, and I'm trying to get it feeding properly
again. I
->> have the same printer at work, and it is still working great, but
the one
->at
->> home shows amost 22,000 pages, so maybe rightfully can be expected
to have
->> some problems.
->>
->> I know that for ink jet printers, HP had a kit of some kind to
clean the
->> rollers. However, I've never seen any posts about this printer, or
about
->any
->> laser printer doing this, so don't know if it applies. I have
taken out
->and
->> cleaned the cam-like rubber roller, but that didn't seem to make a
->> difference. I have been unable to figure out how to remove the
case to get
->> into the area where the paper feeds to do a good cleaning there. I
did
->clean
->> it as best I could reaching down into the 1/2" or so wide slot,
but it
->> continuies to grab more than one sheet.
->>
->> Any suggestions?
->>
->> optiker
->>
->>
->
->HP has a repair kit. Check with them.
->

 

[Bruce]

My faithful LaserJet 1100 is still printing great, but recently has
started pulling more than one sheet of paper through at a time so that
we need to hand-feed individual sheets. We have a fairly long document
to print multiple copies soon, and I'm trying to get it feeding
properly again. I have the same printer at work, and it is still
working great, but the one at home shows amost 22,000 pages, so maybe
rightfully can be expected to have some problems.

I know that for ink jet printers, HP had a kit of some kind to clean
the rollers. However, I've never seen any posts about this printer, or
about any laser printer doing this, so don't know if it applies. I
have taken out and cleaned the cam-like rubber roller, but that didn't
seem to make a difference. I have been unable to figure out how to
remove the case to get into the area where the paper feeds to do a
good cleaning there. I did clean it as best I could reaching down into
the 1/2" or so wide slot, but it continuies to grab more than one
sheet.

Any suggestions?

optiker

I have a 5L and a 6L. My dad has an 1100, and a friend has a 6L. They all
develop this problem, which is explained here:

http://www.hp.com/cposupport/printers/support_doc/bpl10122.html#P4_509

I did get pad separation kits for all my printers. They worked great, and
are very easy to install. You don't take anything apart. You just cram an
adhesive pad into the input tray with a cardboard tool they give you. I
don't have any more multiple paper feeds. Unfortunately, the site that you
order them from said they would no longer take orders after 10/31/03. As a
matter of fact, they've taken the ordering site down.

I wouldn't pay the $30 at fix your own printer. I'd try to find one
somewhere else. But, I see you have a big print job coming up...

Until I got the kits, the only way I could prevent multiple feeds was to
keep the input tray full.

You might contact your HP repair shop to see if they'll let you have a
repair kit. They're worth about a dollar.

 

[CR Optiker]

My faithful LaserJet 1100 is still printing great, but recently has started
pulling more than one sheet of paper through at a time so that we need to
hand-feed individual sheets.

Any suggestions?

optiker

Thank y'all for your replies. After I posted this, I did a Google groups
search and found a previous thread that I chased down with some leads that
got me the info that you've also offered. Nevertheless, thank you for
responding.

In a nutshell, yes, all printers with this kind of vertical feed have this
problem when the plate that the paper supply rests on wears smooth. The
repair kit is as was mentioned, and was discontinued at the end of October.
HP says the reason for discontinuing was that too many people abused the
free offer by requesting multiple units then reselling them at a profit.
I'll let that alone since I see no reason to get started down that path.

I pleaded with HP to send me a fix kit based on the fact that it just
barely expired, but they declined. They sent me to their "partsdirect" site
where they also declined, and offered to sell me two kits (one for each of
the two 1100s I have, work and home) for a mere $4 each...plus another $12
for shipping, plus some undetermined tax. I could handle $4, but $20 for
two...I don't think so, especially given what I later heard from my local
HP tech. When I asked to speak with the manager responsible for the
decision to not honor my request for the free kit even though expired by
almost two weeks, the manager declined to talk to me but only passed on
that if I contacted an authorized service center, they could provide me
with the kit at no cost. Thus, the next HP runaround.

NOT SO! I talked to my local HP service shop and they were extremely
courteous, friendly and helpful. I'll pass on this information for anybody
else who might search the archives for this problem.

HP directs the service shop to install a new feed mechanism to solve this
problem - at a cost of $75. They do not provide free kits, nor have any
mechanism to provide free anything for an out-or-warrtanty printer. My shop
tech said she has never even seen one of these kits, but is aware of it and
of the fact that usually it doesn't work very well because inspite of its
relatively direct installation, people manage to do it wrong.

She says that to get at the part that has worn smooth, you need to
significantly disassemble the printer, a difficult task that justifies the
$75 repair cost. I had tried to get the case off myself and can verify that
it's neither intuiitive, nor easy. I gave up.

However, she did say that if I was able to scuff the plate by reaching down
into the feed slot with an abrasive and pliers, I might prolong it for some
time. Of course, she also said that their replacement of the feed mechanism
would cure the problem - at least for as long as it takes to wear out
another plate.

I will try scuffing the plate, or perhaps applying my own non-slip surface.
It occurs to me that there are chemical ways to do this and a long handled
cotton swab and some care might be a reasonable solution. Worst I can do is
have to spend $75 at the shop to have it replaced.

If anybody reading this can provide me with a name and e-mail address where
I can send a complaint to HP with any hope of having it at least read, I'd
take the time to do that. Otherwise, just chalk it up to another
disappointing experience with HP customer service. That's why I won't buy
another HP scanner, and am leaning towards no more HP printers as well.

Disgruntled...Optiker

 

[Jcoman]

All top feed printers have this problem, and the kit from HP sucks!
(why do you think its free?)
Go to http://www.fixyourownprinter.com and get the kit they sell.

I am not sure about fixyourownprinter.com?

I ordered one kit from them and everything went perfect.

I then ordered another kit and ordered the wrong part number.

I have since tried to contact them by phone, no success, by email, no
success, and I event sent a registered letter but got no response.
All I want to do is exchange the parts.

The only response I could ever get was from the website guy that gave
me an email that I already had that got no response.

Now I know that it was my fault for ordering the wrong part but this
is pretty poor customer service. I still have the wrong part and want
to get the correct part but can't find it anywhere else.

I am about ready to chalk it up to experience and order the correct
part but sending $80 to someone that already ripped you for $80
doesn't go over very well with me.

John Coman
(e-mail address removed)

 

[Dewaine Chan]

I got a few extra one when I ordered them to fix the LJ 1100's I got and then
decided to replace the separation pads before I sell teh printers. If you would
like, you could Email me and you just pay for teh Postage and I could send you a
couple.

Remove teh obvious from my address.

D.

 

[Bruce]

Big snip

Optiker

I have four repair unopened repair kits. When I ordered kits for my 5L and
6L, HP mistakenly sent me kits for the 1100. Even though I don't have a
LaserJet 1100, I admit to being somewhat of a packrat, and I've kept them
in the garage. My first reply to your note was sent from work, and I had
an inkling that I had them at home, but didn't want to state as much until
I got home to check. Well, I just checked, and I do still have them. I'd
be happy to send all four of them to you, at my expense. They are still in
the original, larger box that HP sent them to me in. It's a United States
Postal Service Priority Mail box, about 12" x 7" x 9". If you like, I'll
just put your address on it, and send to you via USPS, Priority Mail. I can
mail it out from my post office around 3:00 p.m.. My experience with USPS
Priority Mail is that it takes two to three days.

Just send a note to (e-mail address removed), with the address to which you'd
like them sent. By the way, I'm also going to send this letter to your
hotmail address. I'm sending it here, too, just in case the hotmail
address is used as a spam trap and not read by you.

Sincerely,
Bruce

 

[CR Optiker]

I got a few extra one when I ordered them to fix the LJ 1100's I got and then
decided to replace the separation pads before I sell teh printers. If you would
like, you could Email me and you just pay for teh Postage and I could send you a
couple.

Remove teh obvious from my address.

D.

Dewaine...thanks for the offer. Another generous person offered to send
extra repair kits he received in error, and I've already accepted his
generosity. Perhaps others will have the same problem and receive the same
assistance.

Optiker

 

[Gordon]

My faithful LaserJet 1100 is still printing great, but recently has started
pulling more than one sheet of paper through at a time so that we need to
hand-feed individual sheets. We have a fairly long document to print
multiple copies soon, and I'm trying to get it feeding properly again. I
have the same printer at work, and it is still working great, but the one at
home shows amost 22,000 pages, so maybe rightfully can be expected to have
some problems.

I know that for ink jet printers, HP had a kit of some kind to clean the
rollers. However, I've never seen any posts about this printer, or about any
laser printer doing this, so don't know if it applies. I have taken out and
cleaned the cam-like rubber roller, but that didn't seem to make a
difference. I have been unable to figure out how to remove the case to get
into the area where the paper feeds to do a good cleaning there. I did clean
it as best I could reaching down into the 1/2" or so wide slot, but it
continuies to grab more than one sheet.

Need the HP1100 paper feed kit, the 2 sub pads, the main seperator
pad, and the paper feed roller is in the kit. I keep in stock at work
2 or 3 of these kits. It takes about an hour the first time and about
45 minute after to change them out the next time.

I buy tmy kits from www.partsnow.com, or http://fixyourourprinter.com.
You can buy the parts from www.printerworks.com. I do not know the
prices at the last two but the kit at partsnow is less than twenty.

Gordon

 

[Model Flyer]

need to

She says that to get at the part that has worn smooth, you need to
significantly disassemble the printer, a difficult task that justifies the
$75 repair cost. I had tried to get the case off myself and can verify that
it's neither intuiitive, nor easy. I gave up.

I don't know what they charge for replacing, the seperation pad and
sub pads, but it only take's 1/2 an hour to do the job completely;
well it takes me that long but I've done lots.


--
---
Cheers,
Jonathan Lowe.
/
don't bother me with insignificiant nonsence such as spelling,
I don't care if it spelt properly
/
Sometimes I fly and sometimes I just dream about it.

 

[CR Optiker]

I don't know what they charge for replacing, the seperation pad and
sub pads, but it only take's 1/2 an hour to do the job completely;
well it takes me that long but I've done lots.

Jonathan...I don't know what it takes to just do that, but the tech said
that it took her an hour the first time, less after that but still a long
job. Others agree, and it sounds like your experience is the smae.

Thanks for the reply.
Optiker

 

[CR Optiker]

Need the HP1100 paper feed kit, the 2 sub pads, the main seperator
pad, and the paper feed roller is in the kit. I keep in stock at work
2 or 3 of these kits. It takes about an hour the first time and about
45 minute after to change them out the next time.

I buy tmy kits from www.partsnow.com, or http://fixyourourprinter.com.
You can buy the parts from www.printerworks.com. I do not know the
prices at the last two but the kit at partsnow is less than twenty.

Gordon

Gordon...I will keep that in mind. Two kind participants in this group
offered HP's fix kits and I received and tried the kit from one of them
over the weekend. It installed easily, but during the first run of a
relatively short 24 page duplex document, it picked up two pages on the
second pass, obviously ruining the pages following since that meant the
front and back were no longer registered for the following pages. I'll
continue testing, but that leads me to believe that the fix might not be
very reliable. If that's the case, I may be looking for a more serious
replacement, or may bite the bullet and buy a new printer.

Thanks!
Optiker

 

[CR Optiker]

My faithful LaserJet 1100 is still printing great, but recently has started
pulling more than one sheet of paper through at a time so that we need to
hand-feed individual sheets.

Thanks all for your replies. Her's the status.

Two kind responders offered to provide me with their spare HP fix kits. I
took one of them up on it and received and installed it over the weekend.
Installation was easy and I had no reason to think it was not properly
installed.

During the first test print of a small 24 page duplex document, all went
well until midway on the second pass when it grabbed two sheets. Taht
ruined about half of the printing because of course, the front and back
sides of the pages following were then not registered properly.

I'll continue to check it out, but if it's not going to prove to be
reliable, I'll be looking for a more effective (and costly) repair or a
replacement printer.

Thanks!
Optiker

 

[susie faulkner]

Gordon...I will keep that in mind. Two kind participants in this group
offered HP's fix kits and I received and tried the kit from one of them
over the weekend. It installed easily, but during the first run of a
relatively short 24 page duplex document, it picked up two pages on the
second pass, obviously ruining the pages following since that meant the
front and back were no longer registered for the following pages. I'll
continue testing, but that leads me to believe that the fix might not be
very reliable. If that's the case, I may be looking for a more serious
replacement, or may bite the bullet and buy a new printer.

Thanks!
Optiker

I got an HP fix kit I guess more than two years ago and it solved the
multi-feed problem completely. In the past few days the feed has again
been playing up and I'd wondered if one can use more than one kit per
printer over time, in which case I'd get another. But now, through
this thread and a forum on the HP website, I find the kit has been
discontinued just when I need one! I guess I too may need to think of
buying a new printer, have had this one for three and a half years.

I have two questions:

1. Assuming I might be able to find a kit somewhere, is it actually
possible to "treat" one 1100 with more than one kit, given that the
kit involves pushing down and fixing an adhesive pad? If so, anyone
know a source of kits in the UK?

2. If I decide I do need to get a new printer, would it be better to
steer clear of the LaserJet 1100 (that's assuming it's still
manufactured)? If I got another 1100 would the problem of the
multi-feed rear its head again eventually, or have HP in its current
production of 1100 fixed the problem (which has affected everyone I
know with 1100; I pointed them to website ordering of the kit at the
time I got mine)? If that's the case, and yet HP no longer make kits
to treat it, that would seem a pretty basic design flaw. Apart from
this important drawback, I would be inclined to get another 1100 as
I've found it ideal for my needs.

Optiker, if you got another printer, what would you go for and why?

thanks

Susie

 

[Dave]

On 25 Nov 2003 08:41:41 -0800, in comp.periphs.printers,

1. Assuming I might be able to find a kit somewhere, is it actually
possible to "treat" one 1100 with more than one kit, given that the
kit involves pushing down and fixing an adhesive pad? If so, anyone
know a source of kits in the UK?

Not sure, but since HP are no longer supplying them it's a moot point.
You can still get the the replacement sep. pad kit which is a dissassembly
job to fit rather than the "stick it in the hole" user-fix kit. This
involves replacing the actual sep. pad assembly rather than sticking a new
pad over the old one

2. If I decide I do need to get a new printer, would it be better to
steer clear of the LaserJet 1100 (that's assuming it's still
manufactured)? If I got another 1100 would the problem of the
multi-feed rear its head again eventually, or have HP in its current
production of 1100 fixed the problem (which has affected everyone I
know with 1100;

Basically, all printers using that style engine made since they discovered
the problem don't have the problem. I think they changed the formulation
of the pad materiel so it does't wear out so quickly.

I pointed them to website ordering of the kit at the
time I got mine)? If that's the case, and yet HP no longer make kits
to treat it, that would seem a pretty basic design flaw.

Yes, it *is* a basic design flaw. That's why HP have been supplying free
fix kits inc. P&P at their expense for the last few years. Due to it's
age, HP feel they no longer need to support it any more.

Apart from
this important drawback, I would be inclined to get another 1100 as
I've found it ideal for my needs.

Any of the new models using the same engine and design should so then and
may be faster/better/improved dependant on the model you go for.

HTH
Dave

 

[CR Optiker]

I got an HP fix kit I guess more than two years ago and it solved the
multi-feed problem completely. In the past few days the feed has again
been playing up and I'd wondered if one can use more than one kit per
printer over time, in which case I'd get another. But now, through
this thread and a forum on the HP website, I find the kit has been
discontinued just when I need one! I guess I too may need to think of
buying a new printer, have had this one for three and a half years.

If so, anyone
know a source of kits in the UK?

2. If I decide I do need to get a new printer, would it be better to
steer clear of the LaserJet 1100 (that's assuming it's still
manufactured)?

Optiker, if you got another printer, what would you go for and why?

thanks

Susie

Susie...I don't know for a fact, but it looks to me like you could probably
apply a second fix kit. In any case, if the option is to replace the whole
feed mechanism (US$75 at my local authorized HP service shop) or buy a new
one, what's to lose trying it. If you want to send me your mailing address
by private e-mail to (e-mail address removed), I'd be happy to send along
one of the two spares I now have. A generous reader of this group sent me
four he had and didn't need, and I'd be happy to pass on the favor by
sending you one of the spares to try. Or, you might post a new message here
and ask if anybody in the UK might have a spare they'd pass on to you.

The 1100 is no longer manufactured. The current generation of LaserJets
that are in the same price range include the LJ1012, at US$200 or the
LJ1300 at US$400. I paid US$400 when I bought my 1100 and from the
numbering and appearance, I'd guess the 1300 is the successor of the 1100,
but the 1020 is half the price, and for a home printer, might be the better
option. Personally, if I was to replace mine, I'm strongly motivated to
avoid HP due to the poor customer service I've received on not only this
printer, but on other printers in the past (DeskJet inkjet printers) and a
HP scanner that I replaced with an Epson. I have somen HP periphs at work,
but even including those, I don't remember the last time that I recieved
the level of customer service I think acceptable - it's been years. I'm
sure they doi better with hardware still in warranty, but they are very
quick to abandon the buyer whose equipment is out of warranty, or sock them
with hefty fees for out-of-warranty service.

The gentleman who sent me the repair kits works for Xerox and said he used
his employee discount to buy his daughter a low-cost Xerox laser printer
when she went off to college and he is pleased with it. You might check
their line.

I checked the latest reviews and the HP LJ1300 was rated only "fair" with a
numerical score of 6.7 in July 2003 by PC Magazine, whereas its apparent
predecessor, the LJ1200, recieved the third highest ranking at "very good",
a score of 8.0, in its March 2001 review. Doesn't speak well for the
LJ1300. Of the other relatively new printers, the Minolta-QMS PagePro 1250W
received a "good" at 7.6 and ranked 8th in its April 03 review.

I also checked PC World Online, which I personally feel may be a bit less
biased towards HP than PC Mag. In their "Top 10 Laser Printers" listing,
they rank the Minolta 1250W first as a "best buy" and the HP LJ1300 second.

The downside of the Minolta may be that it's a "Windows-only" printer,
meaning that it has no processor, but uses your computer's processor. My
experience with that with my current HP 720 DeskJet inkjet printer is that
it's a pain! It's difficult to work on the computer and print at the same
time because both want the CPU's attention. However, the Minolta has a low
street price of around US$170.

The only other one that PC World ranked almost as high as the Minolta and
HP was the 3rd ranked Brother HL-5040, US$299 list, low street price of
US$195. It's drawback was that it was slowest of the printers listed.

Dell is now selling a laser printer that ranked just behind the Brother,
and its list price from Dell is US$249, but currently on special at US$224.
It's score wasn't as high as the top three, but looked like it might be an
option.

Bottom line is, if I replace the 1100, I'm not sure what I'll get. I'm
toying with setting up a second, older computer as a kind of printer server
and put my HP 720 inkjet on it, and then go for the Minolta and put it on
the second computer - poor solution with some complications, but might be
the best low-cost option I can come up with.

However, after initial tests resulted in one two-page feed during the
second pass of a duplex job, I haven't had another problem with the repair
kit, other than with some fairly heavy paper - 90lb. That means that for
practical purposes, I may get more mileage out of my 1100 and not ahve to
make the decision of a replacement at this time. I have over 30,000 pages
on the printer, so it has a right to be starting to get tired, but I'll
take any number of additional pages as long as I can get them. It has been
a faithful workhorse until the multifeed problem came up.

More than you ever wanted...I'm sure...Optiker

 

[Model Flyer]

again

the best low-cost option I can come up with.

However, after initial tests resulted in one two-page feed during the
second pass of a duplex job, I haven't had another problem with the repair
kit, other than with some fairly heavy paper - 90lb. That means that for
practical purposes, I may get more mileage out of my 1100 and not ahve to
make the decision of a replacement at this time. I have over 30,000 pages
on the printer, so it has a right to be starting to get tired, but

I'll

The LJ-1100 is a fair printer that should be well able for 200,000
pages, 30,000 is not even run-in. Other than periodic replacement of
the seperator pad and sub pads there is very little to go wrong with
this printer, the mecanism is fairly robust for a cheap printer.

It only takes 30 minutes to replace the separator pad and sub pads. I
have no idea how long the new seperator pad material will last but
the original has lasted between 18 and 28 thousand on any of the
1100's I've serviced; most have needed to be replaced around 23
thousand.

I don't fit the Free kit as it depends on some sticky tape and a bit
of plastic both of which could rip your toner sleeve if they become
detached. Laser Services market a simpler permanent repair that
allows you replace the seperator pad from the front of the machine
with the toner cart removed, I have used their kit but prefere to do
the full job as it is just as quick and there is no risk of getting
the pad missaligned.
--
---
Cheers,
Jonathan Lowe.
/
don't bother me with insignificiant nonsence such as spelling,
I don't care if it spelt properly
/
Sometimes I fly and sometimes I just dream about it.