HP Deskjet Skew Problem

[Simon Hyams]

Hi,

Does anyone else have a skew problem with their HP DeskJet? The skew is a
little over 1mm from top to bottom of the left margin on A4. I have tried
all the suggestions on HP's website but nothing fixes the skew. The skew is
visable on the HP skew test page I print.

I originally owned an HP 5650 which worked fine until my wife broke it,
following which I then replaced it with exactly the same model, which I
found had a skew problem. So I returned it to the store, got a new identical
one and had exactly the same skew problem. I retuned that printer too, got
an identical replacement and again had the skew.

I thought, must be the printer model, so I upgraded to a HP 5850, but once
again have the skew.

That makes 4 printers (3 x HP 5650 and 1 x HP 5850) which all skew. (I also
tried an Epson C86, but the ink bled into the 100gsm paper my wife uses and
black text quality was poor).

If anyone has any suggestions, including alternative printers which do not
have a noticable skew it would be much appreciated. Printing is critical to
my wife's home run business making wedding stationery, the skew makes her
products look so poor she can't send them out. She needs a good colour
printer which will not bleed and prints very good quality black text. I am
starting to think a colour laser might be better, but then I see these also
suffer from skew, so am at a loss.

Many thanks,

Simon

 

[Larry B]

Hi,

Does anyone else have a skew problem with their HP DeskJet? The skew is a
little over 1mm from top to bottom of the left margin on A4. I have tried
all the suggestions on HP's website but nothing fixes the skew. The skew is
visable on the HP skew test page I print.

I originally owned an HP 5650 which worked fine until my wife broke it,
following which I then replaced it with exactly the same model, which I
found had a skew problem. So I returned it to the store, got a new identical
one and had exactly the same skew problem. I retuned that printer too, got
an identical replacement and again had the skew.

I thought, must be the printer model, so I upgraded to a HP 5850, but once
again have the skew.

That makes 4 printers (3 x HP 5650 and 1 x HP 5850) which all skew. (I also
tried an Epson C86, but the ink bled into the 100gsm paper my wife uses and
black text quality was poor).

If anyone has any suggestions, including alternative printers which do not
have a noticable skew it would be much appreciated. Printing is critical to
my wife's home run business making wedding stationery, the skew makes her
products look so poor she can't send them out. She needs a good colour
printer which will not bleed and prints very good quality black text. I am
starting to think a colour laser might be better, but then I see these also
suffer from skew, so am at a loss.

Many thanks,

Simon

I have to ever see anyone explain this HP epidemic.

On an earlier thread, the use of cleaning sheets was recommended. I will try
that tomorrow and report back. Have you tried them yet?? I have a 970cxi.
It seems like an electronic issue as the paper goes through the paper path
perfectly straight. However, it may go in straight, get crooked, and then
come out straight. Seems unlikely but it is a possibility. Lar

 

[Larry B.]

I have to ever see anyone explain this HP epidemic.

On an earlier thread, the use of cleaning sheets was recommended. I will
try
that tomorrow and report back. Have you tried them yet?? I have a 970cxi.
It seems like an electronic issue as the paper goes through the paper path
perfectly straight. However, it may go in straight, get crooked, and then
come out straight. Seems unlikely but it is a possibility. Lar

Cleaning sheets did not work. Still crooked by 2.5mm (bottom is further to
the right than the top).

 

[George Jetson]

Cleaning sheets did not work. Still crooked by 2.5mm (bottom is further to
the right than the top).

It is a design issue in my opinion!

I have personally seen several 970 series and other hp inkjets well into the
2xxxx business class with skewing issues, to the extreme causing envelopes
to jam. I sent one business inkjet in for repair twice in a week, and was
asked to clean it myself even after just getting it back(what morons). It
worked fine for 18 months now it needs cleaned very week, obvously the
"tech" support didn't actully know how to fix a printer but could read the
flowchart about it. I had to swapp it with another identical unit purchased
at the same time, no more problems. After the first time maybe HP should
have swapped it out for customer satifaction reasons, like I had to the
third time on site.

I have concluded HP is not fessing up to, or offering a satisfactory fix for
any difficult problems. Further more I believe tech support and the repair
facilities are now so disconnected from each other that only basic issues
can be resolved. I gave up on HP and any chance of them fixing this one
printer. I think the management may equate a cessations of calls on one
unit as a fix, I just got tired of the incompetence.

I still believe that highend HP laserjets are first rate, the rest of there
products are the cheapest they can make. I blame the public and HP, if
everyone buys the cheapest one they can find then "expect cheap". I used to
prefer HP for all my printing needs, now they are just like the rest.

 

[Simon Hyams]

It is a design issue in my opinion!

I have personally seen several 970 series and other hp inkjets well into
the 2xxxx business class with skewing issues, to the extreme causing
envelopes to jam. I sent one business inkjet in for repair twice in a
week, and was asked to clean it myself even after just getting it
back(what morons). It worked fine for 18 months now it needs cleaned
very week, obvously the "tech" support didn't actully know how to fix a
printer but could read the flowchart about it. I had to swapp it with
another identical unit purchased at the same time, no more problems.
After the first time maybe HP should have swapped it out for customer
satifaction reasons, like I had to the third time on site.

I have concluded HP is not fessing up to, or offering a satisfactory fix
for any difficult problems. Further more I believe tech support and the
repair facilities are now so disconnected from each other that only basic
issues can be resolved. I gave up on HP and any chance of them fixing
this one printer. I think the management may equate a cessations of calls
on one unit as a fix, I just got tired of the incompetence.

I still believe that highend HP laserjets are first rate, the rest of
there products are the cheapest they can make. I blame the public and HP,
if everyone buys the cheapest one they can find then "expect cheap". I
used to prefer HP for all my printing needs, now they are just like the
rest.

Thanks all for the advice, I will also try the cleaning paper - where is the
best place to buy it?

Thanks,
Simon

 

[Larry B]

Thanks all for the advice, I will also try the cleaning paper - where is the
best place to buy it?

Thanks,
Simon

Staples had them. I doubt that it will help though. I cannot seem to get a
straight answer anywhere.