HP 3100 print error

[Fabrizio]

Hi,
I've a Windows XP Home pc with attached an HP Laser Jet 3100 all-in-one.
The printer works fine since it's attached to a Windows 98se pc but now with
Windows XP, it give some problems.
When I try to print a document when printer print a fax, the Windows XP
spooler give me an error and I have to resend the document to printer.
The error event is:
Error ID 61
User: NT AUTHORITY\SYSTEM
error code Wind32: 63(0x3f)

Help me please.

Fabrizio

 

[purplehaz]

Update the printers drivers to xp compatible drivers. Check the printers
website for updates.

 

[Fabrizio]

It's updated!!!

Update the printers drivers to xp compatible drivers. Check the printers
website for updates.

 

[Fabrizio]

It's updated!

Update the printers drivers to xp compatible drivers. Check the printers
website for updates.

 

[Fabrizio]

It's updated!

Update the printers drivers to xp compatible drivers. Check the printers
website for updates.

 

[purplehaz]

Unistall the printer, unhook it, reboot, hook it back up, reinstall. If that
doesn't help contact HP.

 

[Fabrizio]

Done.
Hp says me that is a Microsoft's problem.
Microsoft says to me that not have any known result for this problem.

I'm in the midle!!!!!

 

[Victor D.]

We heard you the first time..................

It's updated!

 

[purplehaz]

Start, run, type in: sfc /scannow
Hit enter.
Have xp cd handy. See if this helps.

 

[Fabrizio]

Done previously and sfc /scannow not report anything.

if you try to going into CMD prompt and send the command
NET HELPMSG 63

The response is that the document was deleted.

 

[purplehaz]

See if any of this helps.(reformat should do the trick as well).
http://www.google.com/search?hl=en&ie=UTF-8&oe=UTF-8&q=spooler+error