howcome large emails never leave my outbox but it is sent out rep.

[Guest]

I recently upgraded from 2002 office to 2003 using xp pro. when i send large
emails (such as multiple pdf files or any multiple files) it clogs up my
outbox and they stay in there for days. even though the message says it has
not been sent the recipients call me complaining that i've sent the same
email over and over again.
PLEASE HELP I HAVE ENOUGH WORK TO DO DURING THE DAY. THANK YOU ALL IN ADVANCE.

 

[Ben M. Schorr - MVP]

I recently upgraded from 2002 office to 2003 using xp pro. when i send
large
emails (such as multiple pdf files or any multiple files) it clogs up my
outbox and they stay in there for days. even though the message says it
has
not been sent the recipients call me complaining that i've sent the same
email over and over again.
PLEASE HELP I HAVE ENOUGH WORK TO DO DURING THE DAY. THANK YOU ALL IN
ADVANCE.

Large e-mails can sometimes cause issues with mail servers; especially if
your server has a mailbox quota that you're dangerously close to.

Try breaking those into multiple messages and/or compressing the
attachments to reduce their size.

An even better solution would probably be to use FTP or some kind of
shared webspace to transfer those files -- just post them on the
FTP/Website and send the recipients a link to download them.


--
-Ben-
Ben M. Schorr, MVP-OneNote/Outlook
Operations Coordinator
Stockholm/KSG - Honolulu
Microsoft OneNote FAQ:
http://home.hawaii.rr.com/schorr/computers/onenotefaq.htm

 

[Can-so]

It could also be your outgoing email scanning in your antivirus.

--
"Bother," said Pooh as he struggled with the computer.

"It never does quite what I want."

"I wish Christopher Robin were here."

 

[Brian Tillman]

I recently upgraded from 2002 office to 2003 using xp pro. when i
send large emails (such as multiple pdf files or any multiple files)
it clogs up my outbox and they stay in there for days. even though
the message says it has not been sent the recipients call me
complaining that i've sent the same email over and over again.

In addition to Ben's and Can-so's answers, it can also be a server timeout
value set too low. That's on the Advanced tab of your account properties
pages.

 

[Guest]

I have 3 customers who are having the same problem?
It seems to happen to any attachment larger than around 800k.
It sits in the outbox until it is deleted when the recipient calls to say he
has received it many times ?????????
This has only happened scince upgrading to Outlook 2003.
HELP.......

 

[Guest]

Fixed............
Brian Tillman got it right, Just change the time out settings and now its
fixed.

 

[Brian Tillman]

Fixed............

That's great.

 

[Guest]

Ben,
thank you for your reply! that is a great suggestion however, i can send
the same size emails using outlook express on the same computer. i'm the
only one in the office that has this problem with outlook. Do you think
it's because i have a lot of folders set up with saved emails? thanks you in
advance, good day.

 

[Guest]

Solved my problem too!

That's great.

 

[Mike]

Did not work with Outlook 2007. I increased the time up to five minutes.
Anyone else have this same problem with 2007 and fixed it?

 

[PatriciaD]

I have been having this problem for the past 48 hours, but have not upgraded
or changed security settings prior to problem occurring. All outward bound
emails stay in my outbox (size ranging from 182KB to 6MB) and for the first
24 hours kept resending. They have now stopped resending, but are sitting in
the outbox. All new emails send only once, but remain in the outbox. I have
tried using detect and repair, but to no avail. Prior to this I was
occasionally getting messages saying I could not delete messages or
appointments in calendar due to unknown error, but thi is now happeningg all
the time.

 

[Diane Poremsky [MVP]]

Version of Outlook?
Type of email acct?

--
Diane Poremsky [MVP - Outlook]





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newsreader to msnews.microsoft.com.

 

[JP@SLE]

MIKE, HAVE YOU GOT YOUR PROBLEM SORTED AS I HAVE THE SAME PROBLEM WITH
OUTLOOK 2007. IF I USE MY PC IN SAFE MODE WITH NETWORKING THEN THE MESSAGE
GOES TO SENT ITEMS BUT IN NORMAL MODE IT STAYS IN OUTBOX WHEN IT IS ACTUALLY
SENDING EACH TIME!

 

[Brian Tillman [MVP - Outlook]]

MIKE, HAVE YOU GOT YOUR PROBLEM SORTED AS I HAVE THE SAME PROBLEM WITH
OUTLOOK 2007. IF I USE MY PC IN SAFE MODE WITH NETWORKING THEN THE MESSAGE
GOES TO SENT ITEMS BUT IN NORMAL MODE IT STAYS IN OUTBOX WHEN IT IS
ACTUALLY
SENDING EACH TIME!

You have a problem with your keyboard. The Caps Lock key appears to be
stuck.

Since your problem doesn't happen in safe mode but does in regular mode,
it's apparent you have an add-in that is causing the problem. The problem
you describe is most often caused by an antivirus scanner configured to scan
outgoing messages. There's absolutely no need to do that. Disable the mail
scanner.

 

[JP@SLE]

You have a problem with your keyboard. The Caps Lock key appears to be
stuck.

Since your problem doesn't happen in safe mode but does in regular mode,
it's apparent you have an add-in that is causing the problem. The problem
you describe is most often caused by an antivirus scanner configured to scan
outgoing messages. There's absolutely no need to do that. Disable the mail
scanner.

Thanks very much for your reply, i think you are quite right it is my
anti-virus.
Hopefuly my keyboard's ok to now!
thanks again it was very much appreciated.
Jonathan.

 

[thebriarman]

Brian,
You seem to have some experience along these lines. My problem is that I
have a database management program that sends emails through Outlook using
the Outlook contacts. The problem I have is that when I send multiple emails
(text only), they all hang up in the Outbox until I go in and send each one
of them individually. I'm going to increase my "time-out" to see if that
helps. Any other advice I can get would be very much appreciated!

 

[Brian Tillman [MVP - Outlook]]

You seem to have some experience along these lines. My problem is that I
have a database management program that sends emails through Outlook using
the Outlook contacts. The problem I have is that when I send multiple
emails
(text only), they all hang up in the Outbox until I go in and send each
one
of them individually. I'm going to increase my "time-out" to see if that
helps. Any other advice I can get would be very much appreciated!

I don't know much about the programmatic interface into Outlook and don't
really know what to tell you to examine. Perhaps asking in
microsoft.public.outlook.program_vba or .program_addins would be a better
group. You can also wait for someone else to answer here because I know
programmers read this.

 

[Tanglewood]

Hi Brian,

I have switched off the outgoing mail scanner but I am still having problems
with mail staying in my outbox even though they have been received. It
appears that anything over 1mb stays in the outbox. Anything lower than that
moves to the sent box.

Any other ideas as if I dont delete them from the outbox they keep sending
to the recipients which I am sure they are not happy about.

 

[Brian Tillman [MVP - Outlook]]

I have switched off the outgoing mail scanner but I am still having problems
with mail staying in my outbox even though they have been received. It
appears that anything over 1mb stays in the outbox. Anything lower than
that
moves to the sent box.

Any other ideas as if I dont delete them from the outbox they keep sending
to the recipients which I am sure they are not happy about.

Does it happen still if you stat Outlook in safe mode? Hold Ctrl when
starting Outlook.

 

[Tanglewood]

They left the outbox in safe mode. I'll try what you have suggested and see
if that helps. Can't understand that they recipient is receiving them ok and
yet it says errors and couldn't be sent and stay in the outbox.

Thanks for your help Brian. I'll let you know if what you have suggested
helps.