How to use a different "from" address

[MG]

Background Info:
I work at a small non-profit. We are running MS Exchange 2000. We use
Exchange as our mail server. Everyone has a mailbox (ie.
(e-mail address removed)). We recently hired a new employee who will be
working from home. We purchased a system for our new employee. The
system is running MS Windows XP Pro and Outlook 2003 (running in
Internet Mail Only mode). The new employee has an ISP that gives them
5 email addresses. (ie. (e-mail address removed)).

In Exchange, we created a mailbox and a forwarding account for our new
staff person. Exchange is setup to forward all the mail received for
(e-mail address removed) to (e-mail address removed). All this works well.

How do we....
What we need to do is configure Outlook 2003 to use the
(e-mail address removed) as the "from" address. This way, our newstaff
person would have a consistent email address.We turned on the view
setting for the "from" address field. But, when we try to put in the
(e-mail address removed) address, it auto-completes to
(e-mail address removed).

In doing some research, it appears that this is the type of thing a
spammer would want to do (reply using a different address). And
Outlook 2003 may have this locked down to some degree. But, it never
hurts to ask.

Any suggestions?
TIA

 

[Diane Poremsky [MVP]]

Let me make sure I understand - the exchange account forwards to the ISP
account and the employee uses POP3 or IMAP to collect the mail?

If the ISP allows (some do, some don't) set up the from address in the
account settings. Send a test message or two and see if the message arrives.
If it does, the ISP allows authenticated users to change the from address.
(I know it fails if you use intermedia.net or roadrunner - they require the
use of From addresses on their domain.)

if you type the full address or at least newstaff@n does it still change to
(e-mail address removed)?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

 

[mark gramlich]

Let me make sure I understand - the exchange account forwards to the ISP

account and the employee uses POP3 or IMAP to collect the mail?
Correct.


If the ISP allows (some do, some don't) set up the from address in the
account settings. Send a test message or two and see if the message arrives.
If it does, the ISP allows authenticated users to change the from address.
(I know it fails if you use intermedia.net or roadrunner - they require the
use of From addresses on their domain.)

The test message arrived with a from address of (e-mail address removed).
I'll ask the staff person to check with their ISP about any
restrictions.

if you type the full address or at least newstaff@n does it still change to
(e-mail address removed)?

The from address field shows as (e-mail address removed) in Outlook,
before the email is sent.

 

[mark gramlich]

Now here is an interesting twist.

When I view the headers of the received message, I see the following:

The "Reply-To:" field is (e-mail address removed)
The "From:" field is (e-mail address removed)

It appears that the desired address is being used in the "Reply-To"
field, but, not in the "From" field.

 

[Diane Poremsky [MVP]]

Check the account settings (tools, accounts, select account) - if it has the
nonprofit.org address in the address field on the dialog, the ISP is forcing
the accounts address in the from field.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/