How to forward incoming messages to en external email address

[Guest]

We currently have a service account mailbox into which mail from customers
arrives from time to time. I would like these emails to be forwarded to our
outsourced servicepartner, in order for them to handle the messages.

How can this be done? I've tried to set up a rule in Outlook (as the User
Manager in ActiveDirectory wouldn't allow me to forward to an external
address), but it will only work with internal receiptients.

Why is this? Surely; the exchange server should be able to forward to an
external receiptient??

 

[Gordo]

We currently have a service account mailbox into which mail from
customers arrives from time to time. I would like these emails to be
forwarded to our outsourced servicepartner, in order for them to
handle the messages.
How can this be done? I've tried to set up a rule in Outlook (as the
User Manager in ActiveDirectory wouldn't allow me to forward to an
external address), but it will only work with internal receiptients.
Why is this? Surely; the exchange server should be able to forward to
an external receiptient??

Exchange servers have lots of options. Perhaps your Exchange administrator
has blocked forwarding to external addresses.

 

[Sue Mosher [MVP-Outlook]]

Yes, but it all happens in Active Directory, not Outlook. Create a Contact
in AD. On the user/mailbox Properties dialog, switch to the Exchange General
tab, and click Delivery Options. Set that new contact as the forward
recipient.