If you posted the details of your problem, someone may be able to help you
before a re-format. What kind of CD have you got? Formatting may delete
any hidden folders that Dell have installed. A 'Repair' install may help.
If you still want to go ahead and the following articles by MVP Michael
Stevens will help:
Want to reply to this thread or ask your own question?
You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.